Can't get update to work

  • Thread starter Thread starter Neil
  • Start date Start date
N

Neil

I am running Windows XP Home, and recently updated to SP3. The Windows
updater is now trying to install the following update:

Security Update for Microsoft Office Excel 2003 (KB951548)

However, every time it tries, I just get the message, "Some updates could
not be installed," with that update listed.

As a result, my computer is continually downloading, trying to install, and
then failing to install that update. It's getting really annoying.

Is there a way I can get it to stop trying to install that update, or
otherwise fix the problem? It doesn't tell me why it can't install the
update.

Thanks.
 
Hello Neil,

The next time Automatic Updates gives you a prompt for updates, if the yellow shield for MS Updates is on your taskbar, click it once to maximize (open) the window.
Select "Custom Install (advanced) option. Then press button "NEXT".
Then to prevent the re-offering of the same update, look at the list of updates listed.
UN-check the box for "Security Update for Microsoft Office Excel 2003 (KB951548)" (if that is the one you want to have ignored).

Then press the Install button. When asked if you are sure about ignoring, confirm it.
That is basically the sequence to get something set to be ignored (though I may not have the exact verbiage here).

To find out why the update failed, one basically has to dig thru the Windows Update log (using Notepad)
usually at C:\Windows\Windowsupdate.log
or C:\WINNT\Windowsupdate.log

Go to near end of the log for latest entries and look for error notations. See KB 902093 How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093


See if your system has the MS "OFFICE" 2003 Service pack 3 or at least, Office Service Pack 2.

The concern is if you truly have Excel 2003 you really should follow up & see about getting the update, perhaps on your own thru MS Downloads Center at
http://www.microsoft.com/downloads/...9a-bdf3-4952-8ada-0de5a50973f0&DisplayLang=en
Note: This update applies to the following product: Microsoft Office Excel 2003
To install the update, you must have the following:
Microsoft Office 2003 Service Pack 2 (SP2) or Microsoft Office 2003 Service Pack 3 (SP3)


cf.http://support.microsoft.com/kb/951548
For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. For more information about how to contact your local Microsoft subsidiary for support issues with security updates, visit the Microsoft International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited no-charge e-mail support or to unlimited individual chat support by visiting the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552
 
Neil said:
I am running Windows XP Home, and recently updated to SP3. The Windows
updater is now trying to install the following update:

Security Update for Microsoft Office Excel 2003 (KB951548)

However, every time it tries, I just get the message, "Some updates
could not be installed," with that update listed.

As a result, my computer is continually downloading, trying to
install, and then failing to install that update. It's getting really
annoying.
Is there a way I can get it to stop trying to install that update, or
otherwise fix the problem? It doesn't tell me why it can't install the
update.

Thanks.
Click to expand...

copy and paste, run it and do your updates, your fixed.
I did not write this and I forgot where I got it but it has worked for many
many customers of mine
Clark...

Copy/paste below into a notepad doc, and save as(all files) not txt and name
it updatefix.bat. then run it....


rem ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
echo off
c:

net stop wuauserv

regsvr32 /u wuapi.dll /s
regsvr32 /u wups.dll /s
regsvr32 /u wuaueng.dll /s
regsvr32 /u wuaueng1.dll /s
regsvr32 /u wucltui.dll /s
regsvr32 /u wuweb.dll /s
regsvr32 /u MSXML3.dll /s
regsvr32 /u qmgr.dll /s
regsvr32 /u qmgrprxy.dll /s
regsvr32 /u jscript.dll /s
regsvr32 /u wups2.dll /s
regsvr32 /u atl.dll /s
regsvr32 wuapi.dll /s
regsvr32 wups.dll /s
regsvr32 wuaueng.dll /s
regsvr32 wuaueng1.dll /s
regsvr32 wucltui.dll /s
regsvr32 wuweb.dll /s
regsvr32 MSXML3.dll /s
regsvr32 qmgr.dll /s
regsvr32 qmgrprxy.dll /s
regsvr32 jscript.dll /s
regsvr32 wups2.dll /s
regsvr32 atl.dll /s


cd %windir%
ren SoftwareDistribution SoftDist-old

net start wuauserv
exit
rem ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Clark...
 
Insert your Office 2003 CD into the appropriate drive bay before attempting
to install the update again.

==================================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB951548).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
 
Neil said:
I am running Windows XP Home, and recently updated to SP3. The Windows
updater is now trying to install the following update:

Security Update for Microsoft Office Excel 2003 (KB951548)

However, every time it tries, I just get the message, "Some updates could
not be installed," with that update listed.

As a result, my computer is continually downloading, trying to install,
and then failing to install that update. It's getting really annoying.

Is there a way I can get it to stop trying to install that update, or
otherwise fix the problem? It doesn't tell me why it can't install the
update.

Thanks.
Click to expand...

Try

http://support.microsoft.com/kb/943144

Method 1 works for many computers with the same problem.
 
Clark said:
copy and paste, run it and do your updates, your fixed.
I did not write this and I forgot where I got it but it has worked for many
many customers of mine
Clark...

Copy/paste below into a notepad doc, and save as(all files) not txt and name
it updatefix.bat. then run it....


rem ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
echo off
c:

net stop wuauserv

regsvr32 /u wuapi.dll /s
regsvr32 /u wups.dll /s
regsvr32 /u wuaueng.dll /s
regsvr32 /u wuaueng1.dll /s
regsvr32 /u wucltui.dll /s
regsvr32 /u wuweb.dll /s
regsvr32 /u MSXML3.dll /s
regsvr32 /u qmgr.dll /s
regsvr32 /u qmgrprxy.dll /s
regsvr32 /u jscript.dll /s
regsvr32 /u wups2.dll /s
regsvr32 /u atl.dll /s
regsvr32 wuapi.dll /s
regsvr32 wups.dll /s
regsvr32 wuaueng.dll /s
regsvr32 wuaueng1.dll /s
regsvr32 wucltui.dll /s
regsvr32 wuweb.dll /s
regsvr32 MSXML3.dll /s
regsvr32 qmgr.dll /s
regsvr32 qmgrprxy.dll /s
regsvr32 jscript.dll /s
regsvr32 wups2.dll /s
regsvr32 atl.dll /s


cd %windir%
ren SoftwareDistribution SoftDist-old

net start wuauserv
exit
rem ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Clark...
Click to expand...


This worked for me. I tried everything else but nothing worked. thanks.
 
Save the following to a cmd of batch file, then run it.
This is a combination of almost all of Microsoft's Windows update repair
instructions.
------- Start -------------------------------
regsvr32 /s /u softpub.dll
regsvr32 /s /u wintrust.dll
regsvr32 /s /u initpki.dll
regsvr32 /s /u dssenh.dll
regsvr32 /s /u rsaenh.dll
regsvr32 /s /u gpkcsp.dll
regsvr32 /s /u sccbase.dll
regsvr32 /s /u slbcsp.dll
regsvr32 /s /u mssip32.dll
regsvr32 /s /u cryptdlg.dll
regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll
regsvr32 /s Mssip32.dll
regsvr32 /s MSXML3.dll
regsvr32 /s URLMON.dll
regsvr32 /s softpub.dll
regsvr32 /s wintrust.dll
regsvr32 /s initpki.dll
regsvr32 /s dssenh.dll
regsvr32 /s rsaenh.dll
regsvr32 /s gpkcsp.dll
regsvr32 /s sccbase.dll
regsvr32 /s slbcsp.dll
regsvr32 /s mssip32.dll
regsvr32 /s cryptdlg.dll
proxycfg -d
net stop wuauserv
regsvr32 /s %windir%\system32\wups2.dll
net start wuauserv
net stop cryptsvc
@rem ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
attrib -s -h %windir%
attrib -s -h %windir%\system32
attrib -s -h %windir%\system32\catroot2
cleanmgr.exe
------- Stop -------------------------------
 
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