Can't get rid of spyware/virus

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I'm using XP and Explorer. When I open Explorer, my selected start page does
not come up. I get a "your computer is infected" screen with instructions to
click to fix. This start up page has an www.yoursystemupdate.com address, not
at all what is selected under internet tools. I have tried several scanners
and cleaners. They ocassionally find something, usually not, but all the
while they are saying there are no problems, some sort of program is
constantly being loaded. I also have new tool tray entries that are
constantly prompting me to click on them in order to fix my computer. All of
these pages, both the start up page and the pop ups, appear as if they are
geniune Microsoft pages but I don't think so. I have not clicked on any of
them. I looked at several previous messages and I didn't see symptoms such as
mine. How do I go about removing this?
 
Tom Russell said:
I'm using XP and Explorer. When I open Explorer, my selected start
page does not come up. I get a "your computer is infected" screen
with instructions to click to fix. This start up page has an
www.yoursystemupdate.com address, not at all what is selected under
internet tools. I have tried several scanners and cleaners. They
ocassionally find something, usually not, but all the while they are
saying there are no problems, some sort of program is constantly
being loaded. I also have new tool tray entries that are constantly
prompting me to click on them in order to fix my computer. All of
these pages, both the start up page and the pop ups, appear as if
they are geniune Microsoft pages but I don't think so. I have not
clicked on any of them. I looked at several previous messages and I
didn't see symptoms such as mine. How do I go about removing this?
Click to expand...

Did you run the scans in Safe Mode?

After doing that run HijackThis; http://aumha.org/downloads/hijackthis.zip
HijackThis - Tutorial & FAQ;
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

Register here: http://aumha.net/profile.php?mode=register
Once you have received your registration confirmation, post your HJT
log here: *(for expert analysis)*
http://aumha.net/viewforum.php?f=30

Please see http://aumha.net/viewtopic.php?t=4075 and
http://aumha.org/a/quickfix.htm before posting to the forum.

HijackThis tutorial:
http://aumha.org/a/hjttutor.htm
 
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