can't get past the Welcome screen

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi

I'm trying to login from the Welcome screen and when I click my user, it
says its loading my personal values and then it immediately says its saving
personal values. I can't get past that Welcome screen. I selected safe mode
and the only difference on the screen was the additional Administrator user
option. I selected that and got identical results. I don't know what to do.


Yesterday my computer started running extremely slowly and when looking at
the process and cpu list, file syssvccnt.exe was consistently running at 50%
of the CPU. So this morning I added a .tmp to the filename. I rebooted and
it seemed to be running a little faster. Then I tried restoring to a date in
early October (when I know it was working fine) becaise I thought I might
have a virus. I haven't been able to login nor bring it up in safe mode
since.

I hope somebody out there can help!
 
trheault said:
Hi

I'm trying to login from the Welcome screen and when I click my user, it
says its loading my personal values and then it immediately says its saving
personal values. I can't get past that Welcome screen. I selected safe mode
and the only difference on the screen was the additional Administrator user
option. I selected that and got identical results. I don't know what to do.


Yesterday my computer started running extremely slowly and when looking at
the process and cpu list, file syssvccnt.exe was consistently running at 50%
of the CPU. So this morning I added a .tmp to the filename. I rebooted and
it seemed to be running a little faster. Then I tried restoring to a date in
early October (when I know it was working fine) becaise I thought I might
have a virus. I haven't been able to login nor bring it up in safe mode
since.

I hope somebody out there can help!
Click to expand...

Are you quite sure about the spelling of that executable? A Google
search for "syssvccnt.exe" brought nothing, which is a strong indication
that it is probably malware. Since doing a System Restore made things
worse, see if you can reverse what you did.

1. Try and start the computer in Last Known Good Configuration.

2. If this gets you in, then start Task Manager and stop syssccnt.exe
from running. Update your antivirus and take the machine into Safe Mode
and scan for malware.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Let us know what happens with LKGC before we go any further with this.


Malke
 
Malke, Thanks for responding. Yes, the executable was syssvccnt.exe. Its
associated with COX Security Suite. COX is my IP. When my computer was
really slow I tried to click on the Security Suite to run spyware or virus
check but it wouldn't respond other than an error msg that it was busy.

I tried starting in Last Known Good Configuration but it came up to the same
Welcome screen. By the way, I had never seen the Welcome screen until this
problem happened. Normally it automatically logs in upon startup.
 
trheault said:
Malke, Thanks for responding. Yes, the executable was syssvccnt.exe. Its
associated with COX Security Suite. COX is my IP. When my computer was
really slow I tried to click on the Security Suite to run spyware or virus
check but it wouldn't respond other than an error msg that it was busy.

I tried starting in Last Known Good Configuration but it came up to the same
Welcome screen. By the way, I had never seen the Welcome screen until this
problem happened. Normally it automatically logs in upon startup.
Click to expand...

It sounds like you've picked up some malware that has affected winlogon
and/or has otherwise damaged the startup files. Of course, that's just a
guess on my part - the slowness could also be caused by hardware or
other factors I can't know about long-distance. Unfortunately, if you
can't get into the machine in any way through Windows the only thing to
do is try and figure it out from outside of Windows with something like
a Bart's PE or ERD Commander.

There are just too many factors to be able to untangle it without
actually having hands-on the machine. You know your skill level best; if
you can use a rescue cd to work outside the operating system then that's
the next step. Otherwise you can take the machine to a computer
professional (not a BigComputerStore/GeekSquad place) or back up the
data if not already done and try a Repair Install.

You can back up your data even if you can't get into Windows by using
Knoppix (Linux live CD) or a Bart's PE and an external hard drive or USB
thumb drive.

If the Repair Install doesn't work, test the hardware and if good do a
clean install of Windows.

Let me know if you need help with any of that.


Malke
 
Are you sure about the spelling?

The file for Cox High Speed Internet Security Suite System is
syssvcnt.exe NOT syssvccnt.exe!

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Yea, I checked on a friend's computer and it is spelled with one 'c'. Since
I can't get into my hard drive I was going on my memory ... which isn't the
best right now! Sorry!
 
Hey, I finally got into my pc with BartPE. I changed the userint value as
the directions say, and was able to get in. Now it has no internet
connection. I'm using my roommate's computer which has internet. Now I
guess I'll try to set it up as if it was a new pc with no internet. I just
have to remember how that works!

Thanks for mentioning BartPE.
 
trheault said:
Hey, I finally got into my pc with BartPE. I changed the userint value as
the directions say, and was able to get in. Now it has no internet
connection. I'm using my roommate's computer which has internet. Now I
guess I'll try to set it up as if it was a new pc with no internet. I just
have to remember how that works!

Thanks for mentioning BartPE.
Click to expand...

Glad you got it sorted. You may still want to do a clean install but at
least you have a fighting chance now. ;-)


Malke
 
Hello,

I'm a different user...but with the same problem. I can't even get into
Windows because it keeps logging me out immediately. I've tried all the F8
options...safe mode...last known configuration...and to top it all off, I
can't find my bleeping Windows XP original CD. Any suggestions ? Thanks.

Phil Edwards
 
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