Jamie Hunter said:
First make sure you have the USB thumb drive inserted into a USB slot
during the boot. Make sure you don't have any other USB thumb drives or
storage devices plugged in. Try using a different USB port on the
computer, and that you're not using a USB bridge. In the BIOS, look for an
option like "USB legacy emulation", and if that option exists and is
turned off, try turning it on.
This is one of the reasons we added the check, and means that the BIOS
does not have the capability of reading the USB at boot time in the manner
that BitLocker requires. Sometimes the BIOS just has restrictions on where
the USB thumb drive can be plugged in and what other devices can be
plugged in at the same time.
We've found this is more of an issue on older computers and less of an
issue (but still can be an issue) on newer computers.
The only other thing I have plugged in to a USB port is my Wireless Mouse.
Computer is a Dell Inspiron 6000 laptop, 2 GHz Pentium M, 2GB RAM that I
bought last summer. The BitLocker Drive Encryption Window says that the
drive configuration is unsuitable for Bitlocker encryption, and that a TPM
was not found. My hard drive is partitioned as follows:
Disk 0 (74.53GB)
55 MB EISA Configuration (no idea what this is), Simple Basic
1.8GB, BitLocker (F
Simple, Basic, NTFS, Primary Partition
72.65GB, ERAYLAP2(C
, System, Boot, PAgefile, Active Crash, Simple, Basic,
NTFS
Disk 1 (64MB)
BitLocker_ERAYLAP2 (E
, USB Stick, Simple, Basic, NTFS, 64MB