Can't Get Explorer to Work

  • Thread starter Thread starter Stephen Hunter
  • Start date Start date
S

Stephen Hunter

A few weeks ago IE stopped allowing me to open multiple
windows. Last week it stopped opening all together and
will not let me reinstall (says newer version installed and
stops). I can't use it. I can't fix it. I've downloaded
Netscape just to access the internet. I have the tmp error
file but have no idea how to read it. The error signature
reads:
AppName: iexplorer.exe AppVer: 6.2800.1106 ModName:
ntdll.dll

Modver: 5.1.2600.1217 Offset: 000339db

Any ideas?
 
Edit the Registry and Install Internet Explorer

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk

When you try to reinstall the same version of Internet Explorer, you may receive the following error message

Setup has detected a newer version of Internet Explorer already installed on this system
Setup cannot continue
To avoid this error message and reinstall the same version of Internet Explorer and Outlook Express, follow these steps
While you are logged on as an administrator, click Start, and then click Run
In the Open box, type regedit, and then click OK
Locate the appropriate registry subkey, right-click the IsInstalled (REG_DWORD) value, and then click Modify.

To reinstall only the Internet Explorer 6 browser component on Windows XP, use the following registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383

To reinstall only Outlook Express 6 on Windows XP, use the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C

Change the value data from 1 to 0, and then click OK
Quit Registry Editor, and then install Internet Explorer 6.
To reinstall Windows XP updates, visit the following Microsoft Windows Update Web site:
 
If you use Windows 98 it may be a parasite.

IE 6.

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

and:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.

More: This may be caused by a third-party program (adware, spyware,
parasite).
Get AdAware and SpyBot and run them both. Keep them up to date.
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
--

You may need the CWS removal tool.

+=+=+=+=+=+=+
Due to a new variant of CWS named "CWS.SmartKiller", many may have problems
accessing any spyware related sites if installed. A detection/removal tool
(delcwssk) is the miniremoval_coolwebsearch_smartkiller.exe by PepiMK and is
available at:
http://majorgeeks.com/downloads31.html

Due to many Spyware help sites being under a DDoS attack (Distributed Denial
of Service), they may/may not be accessible. You can download the latest
versions here:
http://majorgeeks.com/downloads31.html

Download/run Cool Web Shredder from:
http://www.merijn.org/

For Info on Cool Web Search Variants:
http://www.merijn.org/cwschronicles.html

Then download/install/run Ad-Aware to detect/rid of any other
parasites/spyware that may be installed. It can be obtained free from:
http://www.lavasoftusa.com/
After installing Ad-Aware, open it and click on the ref update to get the
latest up-to-date ref file, then run Ad-Aware and delete everything it
finds.

And/or download/install/run:
Spybot - Search & Destroy:
http://security.kolla.de/index.php?lang=en&page=download

If you still have problems, download/run HijackThis from:
http://www.merijn.org/
Do not remove anything with it until you get advice on what to remove,
HJThis will list many apps that are needed along with the bad ones. Read the
quick start here on how to create a log file that can be copied/pasted into
a forum that can provide assistance on removal of unwanted pests.
http://mjc1.com/mirror/hjt/#quick


Then post the logs to an appropriate NG here where they specialize in
spyware/hijacker removal:
http://forums.spywareinfo.com/

--
Source: Brian A.

=+=+=+=+=+=+



Henri Leboeuf
Web page: http://www.generation.net/~hleboeuf/index.htm
 
ModName: ntdll.dll
Modver: 5.1.2600.1217 Offset: 000339db
Click to expand...


Stephen,

That version gives the clue that your OS is probably XPsp1
with some extra maintenance. So you're lucky; normally when people
don't disclose their OS we have to waste an extra two posts to find that out.


Here are some articles which refer to that version string:

<title>KB815021 - MS03-007: Unchecked Buffer in Windows Component May Cause Web Server Compromise</title>

<title>KB826939 - Update Rollup 1 for Windows XP Is Available</title>

<title>KB824136 - Error Message Occurs When File is Right-Clicked, or Problems Occur When Opening Certain Files in Autodesk or
Discreet Products</title>

The last article indicates that there is a known problem with the patch
but the crash it is documenting doesn't appear to be the crash that you
are getting. In fact, I suspect that the article is tacitly documenting that
the patch has created a slight incompatibility with other modules. Notice
that the hotfix patches three modules other than the one where the crash
occurred.

I suggest that you need to find out what the caller of the crashing routine
was in order to get the same kind of information about your crash.
To do that, assuming that you are getting a drwtsn32.log at the same
time as the Error Report, you could do a find (up) from the bottom
of that file for FAULT -> (assuming the dump is on an English version
of Windows) and then scroll ahead looking for a section titled
Stack Back Trace. That section will give you clues about the caller
and its callers.


Good luck

Robert Aldwinckle
 
Back
Top