CAN'T FIND THE PROBLEM

  • Thread starter Thread starter Jacopo
  • Start date Start date
J

Jacopo

Please can anyone give me any suggestion about this problem?

My computer keeps re-booting always showing the same error:
BAD POOL CALLER
Error code: 0x000000C2

I have read this error is mostly due to video card.

The error occurs when:
1)I intensly use the resources with video encoding using Adobe Premiere
(always).
2)I burn a CD (most of the times)
3)When I leave the computer and the screen saver starts (rarely). Stan-by is
disabled.
4) Using Fresh-Diagnose to benchmark the HDD (90% of times).

My computer is this way configured:
Motherboard: Asus P4S533-E
CPU: P4 northwood 2.0GHz
RAM: 2x512 DIMM
Video card: ATI RADEON 9100 Atlantis
DVD Player: JLMS DVD-Rom LTD166-S
CD burner: PHILIPS CDD6911
two hard disk drive:
MAXTOR 41GB primary master with OS and programs
HITACHI 41GB primary slave with data
OS: XP Professional

I have tried the following troubleshooting and the problem occured at every
attempt:
Completely unistalled video card
Removed one and then the other memory bank and changed slots
Changed IDE cable

I have benchmarked the memory banks with DOCMEM and the HDD with the DOS
programs supplied by the respective companies and they all resulted OK.

I finally monitored for an hour the voltages supplied by the motherboard
with ASUS Probe and they were definitely stable with the exception of the
3.3V supply that decreased from 2.62V to 2.48V for 5 seconds.

Sorry for the lenght of the explanation but I wanted to be complete.

If anyone has any other suggestion before trying replacing one by one the
motherboard, the CPU and i don't know what else, please
HEEEEEEEEEEEEEEEEEEEEEEEEEEEELP
Thank you very much
jacopo
 
Jacopo said:
Please can anyone give me any suggestion about this problem?

My computer keeps re-booting always showing the same error:
BAD POOL CALLER
Error code: 0x000000C2

I have read this error is mostly due to video card.

The error occurs when:
1)I intensly use the resources with video encoding using Adobe
Premiere (always).
2)I burn a CD (most of the times)
3)When I leave the computer and the screen saver starts (rarely).
Stan-by is disabled.
4) Using Fresh-Diagnose to benchmark the HDD (90% of times).

My computer is this way configured:
Motherboard: Asus P4S533-E
CPU: P4 northwood 2.0GHz
RAM: 2x512 DIMM
Video card: ATI RADEON 9100 Atlantis
DVD Player: JLMS DVD-Rom LTD166-S
CD burner: PHILIPS CDD6911
two hard disk drive:
MAXTOR 41GB primary master with OS and programs
HITACHI 41GB primary slave with data
OS: XP Professional

I have tried the following troubleshooting and the problem occured at
every attempt:
Completely unistalled video card
Removed one and then the other memory bank and changed slots
Changed IDE cable

I have benchmarked the memory banks with DOCMEM and the HDD with the
DOS programs supplied by the respective companies and they all
resulted OK.

I finally monitored for an hour the voltages supplied by the
motherboard with ASUS Probe and they were definitely stable with the
exception of the
3.3V supply that decreased from 2.62V to 2.48V for 5 seconds.

Sorry for the lenght of the explanation but I wanted to be complete.

If anyone has any other suggestion before trying replacing one by one
the motherboard, the CPU and i don't know what else, please
HEEEEEEEEEEEEEEEEEEEEEEEEEEEELP
Thank you very much
jacopo
Click to expand...

Well, after searching that error code at Microsoft, I have determined that
one of your device drivers is either corrupt, or was not installed properly.

Here is your shorter link to that page:

http://makeashorterlink.com/?O233247A8

Reinstall ALL of your device drivers, Mouse, Keyboard, Video.... EVERYTHING!
 
Well, after searching that error code at Microsoft, I have determined that
one of your device drivers is either corrupt, or was not installed properly.
Click to expand...

Could also be a conflict with an existing driver that's being loaded.
Here is your shorter link to that page:

http://makeashorterlink.com/?O233247A8

Reinstall ALL of your device drivers, Mouse, Keyboard, Video.... EVERYTHING!
Click to expand...

Or just reinstall the whole damn OS. I really hate XP in that regard, it doesn't upgrade well,
especially if it's something major like say the mother board.
 
Please can anyone give me any suggestion about this problem?

My computer keeps re-booting always showing the same error:
BAD POOL CALLER
Error code: 0x000000C2
Click to expand...

Is this a homebuilt machine?...or a big boy machine?

Has this problem always happened?...or is it something that's recently
happened?

Have you checked your Event Viewer?


Have a nice week...

Trent©

Follow Joan Rivers' example --- get pre-embalmed!
 
Well, after searching that error code at Microsoft, I have determined that
one of your device drivers is either corrupt, or was not installed properly.

Here is your shorter link to that page:

http://makeashorterlink.com/?O233247A8

Reinstall ALL of your device drivers, Mouse, Keyboard, Video.... EVERYTHING!
Click to expand...

I think the driver is called Windows XP!!! lol


Have a nice week...

Trent©

Follow Joan Rivers' example --- get pre-embalmed!
 
Could also be a conflict with an existing driver that's being loaded.


Or just reinstall the whole damn OS. I really hate XP in that
regard, it doesn't upgrade well, especially if it's something major
like say the mother board.
Click to expand...

You're right it doesn't upgrade well, especially not from earlier OS's like
98 and ME. I would have told Jacopo to wipe his hard drive and start over,
but I don't like recommending that to people unless ALL other options have
been exausted.
 
Jacopo said:
Please can anyone give me any suggestion about this problem?

My computer keeps re-booting always showing the same error:
BAD POOL CALLER
Error code: 0x000000C2

I have read this error is mostly due to video card.

The error occurs when:
1)I intensly use the resources with video encoding using Adobe Premiere
(always).
2)I burn a CD (most of the times)
3)When I leave the computer and the screen saver starts (rarely). Stan-by is
disabled.
4) Using Fresh-Diagnose to benchmark the HDD (90% of times).

My computer is this way configured:
Motherboard: Asus P4S533-E
CPU: P4 northwood 2.0GHz
RAM: 2x512 DIMM
Video card: ATI RADEON 9100 Atlantis
DVD Player: JLMS DVD-Rom LTD166-S
CD burner: PHILIPS CDD6911
two hard disk drive:
MAXTOR 41GB primary master with OS and programs
HITACHI 41GB primary slave with data
OS: XP Professional

I have tried the following troubleshooting and the problem occured at every
attempt:
Completely unistalled video card
Removed one and then the other memory bank and changed slots
Changed IDE cable

I have benchmarked the memory banks with DOCMEM and the HDD with the DOS
programs supplied by the respective companies and they all resulted OK.

I finally monitored for an hour the voltages supplied by the motherboard
with ASUS Probe and they were definitely stable with the exception of the
3.3V supply that decreased from 2.62V to 2.48V for 5 seconds.

Sorry for the lenght of the explanation but I wanted to be complete.

If anyone has any other suggestion before trying replacing one by one the
motherboard, the CPU and i don't know what else, please
HEEEEEEEEEEEEEEEEEEEEEEEEEEEELP
Thank you very much
jacopo
Click to expand...
As usual, the mentioned error doesn't reveal a lot as does the MS infobase.
Except that there are hundreds of possibilities and you'd better re-install
everything... Nobody likes that!
There are however a few points in your message that need attention. The
problems always occur while intensive activity (disk, cpu, vga), and
AsusProbe reveals a power problem. A 3.3V voltage line going down to 2.6 or
2.48V is more than enough a reason for failure.You don't mention what type
of PSU you have. It should be a brand one of at least 350W, 450W is better.
I would start with this.
On the other hand, it's a golden rule that while using Premiere or burning
CD's, you should never enable any power saving feature or screen savers.
 
Dear ElJerid,
first of all I must apologize cause i incorrectly reported the voltage.
The values are 3.264 and 3.248 and not 2.64 and 2.48 as i wrote.
My PSU is a 400VA and I have another one I can try to substitute.
Thank you for the advice.
 
Dear trent,
first of all I laughed a lot about the XP being the faulty driver. Lol.
I have assembled the machine but it has well functioned for almost two
years.
About the event viewer it always keeps recording these errors:
1)Fault in loading HPDJ service which i think is related to my HP printer,
but it is always off unless I use it so I guess this is the reason.
2) Fault in loading the ELBYVCD driver which is realted to CloneCD of
Elaborate bytes
3) Error in Catalog.wci and it gives as error file the file query.dll

Actually I can't say if these errors showed up just with my problem or they
were already present.

What the hell is a "big boy machine"?
Thank you for the help.
Nice week to you too.
Jacopo
 
Thank you very much.
I wasn't able to locate that page.
My next steps will be.
Phisically disconnecting and uninstalling the DVD unit and the Burning Unit
and try
Replace the PSU and try
Reinstall all the drivers
finally, geez, reinstall XP.

Thank you very much for the advice. I will let you know.

Jacopo
 
Thank you very much.
I wasn't able to locate that page.
My next steps will be.
Phisically disconnecting and uninstalling the DVD unit and the Burning Unit
and try
Replace the PSU and try
Reinstall all the drivers
finally, geez, reinstall XP.

Thank you very much for the advice. I will let you know.
Click to expand...

You know disconnecting, uninstalling and then reinstalling the DVD and CDRs could actually create
more trouble than you're already having if it is a driver issue. Replacing the PSU would also be a
complete and total waste of your time. Reinstalling all the drivers should actually be the first
thing you should try. Reinstalling XP would be the next thing. There are some other possible
things you could try (like resetting the ESCD data in the BIOS might solve the problem), but they
require a lil more technical understanding than I think you have.
 
Dear Mad hatter,
too late!!!!
If i thought I had a problem, NOW I HAVE A PROBLEM!
I din't read on time your message and so I unistalled the dvd and cdrw
drives. Now I can't reinstall them anymore and the problem is that this way
I can't reinstall the OS. GEEZ.
The bios correctly sees it and the control panel too but it says it can't
load drivers (error code 39).
Thank you for any help. I really hope you can find the time to answer to me.
Have a nice day.
jacopo


If you have any idea, please because I am on the edge of a nerve crisis.
Lol.
Thank you very much
Onideus Mad Hatter said:
You know disconnecting, uninstalling and then reinstalling the DVD and CDRs could actually create
more trouble than you're already having if it is a driver issue.
Click to expand...
Replacing the PSU would also be a
 
Dear Mad hatter,
too late!!!!
If i thought I had a problem, NOW I HAVE A PROBLEM!
I din't read on time your message and so I unistalled the dvd and cdrw
drives. Now I can't reinstall them anymore and the problem is that this way
I can't reinstall the OS. GEEZ.
The bios correctly sees it and the control panel too but it says it can't
load drivers (error code 39).
Thank you for any help. I really hope you can find the time to answer to me.
Click to expand...

To solve your immediate problem...

Get into Device Manager...for that cdrom/burner...go to
Properties...and update the driver for that drive. Make sure you have
the driver necessary to run it before you start...and make sure you
know how to browse to its location.

On your initial problem...

It sounds like you have a driver conflict. I'd start by not running
programs that you don't really need...like that disk monitoring
program.

Who's the manufacturer of the mainboard? Have you checked for an
upgrade to the BIOS? Have you checked for any other firmware upgrades
that you think might be pertinent?...like chipset.

'Big boys' are name brands...store bought...like Dell, Compaq, etc.

Good luck...let us know.


Have a nice week...

Trent©

Follow Joan Rivers' example --- get pre-embalmed!
 
Back
Top