Can't find product ID

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Guest

For free MS support via email MS wants pid. MS support instructions say to
find pid look in control panel. Can't get there when the pc wont boot! Won't
even boot from cd. Dos like message says it can't find file
system32\ntoskrnl.exe. Version is a self-purchased OEM cd from newegg.
 
Can't find PID said:
For free MS support via email MS wants pid. MS support instructions
say to find pid look in control panel. Can't get there when the pc
wont boot! Won't even boot from cd. Dos like message says it can't
find file system32\ntoskrnl.exe. Version is a self-purchased OEM cd
from newegg.
Click to expand...

OEM?
Yeah - well, it wouldn't matter much then..

OEM - Price is a lot cheaper but tech support go through whoever sells it
(Microsoft does not provide tech support for end-users of OEM software).
OEMs and System Builders are required to offer technical support to
customers.

http://snipurl.com/b6lq
 
Technically you are right to chastise me about oem. But you miss the point.
Even if it were a full retail version, you can't find pid if the CD (which by
the way looks perfect) is defective. I will try a different approach. Thank
you for replying.
 
Technically you are right. But the same would hold true for the full retail
version. So much for MS. Thank you for responding. I will try a different
approach. Randy
 
If a retail CD is defective, the vendor will replace it free of charge.

When you buy an OEM CD apart from a computer, you're on your own.
 
If your computer won't boot the CD then you need to make a setting change in
the BIOS to enable the system to boot from the CD prior to the Hard Drive.
Check your computer manual to see how to make that setting change. Usually
you look for Boot Sequence. Secondly you might be able to repair XP using
one of the ideas here
http://www.ozzu.com/ftopic24580.html

other info

http://www.kellys-korner-xp.com/xp_sys32.htm
http://www.annoyances.org/exec/forum/win2000/1100181791


--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


| For free MS support via email MS wants pid. MS support instructions say to
| find pid look in control panel. Can't get there when the pc wont boot!
Won't
| even boot from cd. Dos like message says it can't find file
| system32\ntoskrnl.exe. Version is a self-purchased OEM cd from newegg.
 
Harry, I had set to boot from cd. In desperation I booted from floppy, wiped
the drive with WD utility, and my OEM windows installed perfectly, incl SP2.
Now to reinstall those apps! Thanks all for help. Randy
 
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