Can't find help - iexplore.exe Application Error

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Guest

While I am in Outlook Express, this dialog box pops up: The instruction at
"0x061fd54" reference memory at "0x02de1ed6". The memory could not be "read."
Click on OK to terminate the program. I NEVER click OK, only click on the X
on the dialog box and it closes. I've seen several replies other support
groups, tried their solutions, run MSN Spyware, etc., but NOTHING is getting
rid of this error. Someone mentioned that it is a parasite, what is that???
THANKS
 
The IEXPLORE.EXE Application Error is in a dialogue box that looks just like
a Microsoft message box, with the blue (on my computer) line at the top. I
am usually reading a message in OE or deleting a message, no particular
routine, it just pops up while I'm in OE.
 
Still sounds like hijackware.

Are you reading messages in Preview pane? Does closing Preview pane help at
all?

General OE Caveats for best performance:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
 
Yes, Reading messages in Preview. Doesn't matter, open or closed.
I read yesterday not to archive because of same problems, just archived a
week ago :( Delete all deleted items upon closing OE (set in options).
Have SP2, so can't follow instructions about compacting while working
offline. I'll pay more attention to deleting email I don't recognize.

By the way, I was reading your post and the same iexplore.exe App Error
popped up. That's the first time it's ever popped up while I was working IN
OE.

Thanks. I'll check back after following above instructions.
--
Pam


PA Bear said:
Still sounds like hijackware.

Are you reading messages in Preview pane? Does closing Preview pane help at
all?

General OE Caveats for best performance:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~PA Bear
The IEXPLORE.EXE Application Error is in a dialogue box that looks just
like
a Microsoft message box, with the blue (on my computer) line at the top.
I
am usually reading a message in OE or deleting a message, no particular
routine, it just pops up while I'm in OE.
Click to expand...
Click to expand...
 
Is this the error below that you are getting

explorer.exe-Application Error
The instructions at xxxxxxx referenced memory at xxxxxxx. The memory could
not be read.

Click OK to terminate the prog
Click Cancel to Debug.

--
Peter

Please reply to newsgroup for the benefit of others.

PA Bear said:
Still sounds like hijackware.

Are you reading messages in Preview pane? Does closing Preview pane help at
all?

General OE Caveats for best performance:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~PA Bear
The IEXPLORE.EXE Application Error is in a dialogue box that looks just
like
a Microsoft message box, with the blue (on my computer) line at the top.
I
am usually reading a message in OE or deleting a message, no particular
routine, it just pops up while I'm in OE.
Click to expand...
Click to expand...
 
Explorer.exe -Application Error

The instructions at xxxxxxx referenced memory at xxxxxxx. The memory could
not be read.

Click OK to terminate the prog
Click Cancel to Debug.




You have the following.This error was posted numerous times in another
newsgroup and all had the same trojan\virus.

All was able to clean doing the following



1) explorer.exe
(2)SPROT.I (Trojan)
(3)BKDR THUNK.B

Run all of the below in Safe Mode



Download Sysclean_FE utility
from the address below
http://antivirus.ik-cs.com

Download CLEAN.EXE from the URL
http://www.ik-cs.com/programs/virtools/clean.exe

Also run all of the below

Run Spybot, AdAware, MS Spyware, CW Shredder
 
I don't get the "Click Cancel to DeBug" in my message.

How do I run these programs in "safe mode" ? Thanks.
--
Pam


Peter Foldes said:
Is this the error below that you are getting

explorer.exe-Application Error
The instructions at xxxxxxx referenced memory at xxxxxxx. The memory could
not be read.

Click OK to terminate the prog
Click Cancel to Debug.

--
Peter

Please reply to newsgroup for the benefit of others.

PA Bear said:
Still sounds like hijackware.

Are you reading messages in Preview pane? Does closing Preview pane help at
all?

General OE Caveats for best performance:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~PA Bear
The IEXPLORE.EXE Application Error is in a dialogue box that looks just
like
a Microsoft message box, with the blue (on my computer) line at the top.
I
am usually reading a message in OE or deleting a message, no particular
routine, it just pops up while I'm in OE.

Where's IEXPLORE.EXE in that error?

What are you doing in OE when the behavior occurs?

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Pam wrote:
While I am in Outlook Express, this dialog box pops up: The instruction
at
"0x061fd54" reference memory at "0x02de1ed6". The memory could not be
"read." Click on OK to terminate the program. I NEVER click OK, only
click
on the X on the dialog box and it closes. I've seen several replies
other
support groups, tried their solutions, run MSN Spyware, etc., but
NOTHING
is getting rid of this error. Someone mentioned that it is a parasite,
what is that??? THANKS
Click to expand...
Click to expand...
Click to expand...
 
Probably because you do not have it activated.

First make sure all those security related programs are installed on your
computer. Then reboot and when system starts to start up keep hitting the F8
key. This will bring up the window that will have the option of Safe Mode.
Select it . When windows opens in safe mode run all those programs.

--
Peter

Please reply to newsgroup for the benefit of others.

Pam said:
I don't get the "Click Cancel to DeBug" in my message.

How do I run these programs in "safe mode" ? Thanks.
--
Pam


Peter Foldes said:
Is this the error below that you are getting

explorer.exe-Application Error
The instructions at xxxxxxx referenced memory at xxxxxxx. The memory could
not be read.

Click OK to terminate the prog
Click Cancel to Debug.

--
Peter

Please reply to newsgroup for the benefit of others.

PA Bear said:
Still sounds like hijackware.

Are you reading messages in Preview pane? Does closing Preview pane
Click to expand...
help
at
all?

General OE Caveats for best performance:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~PA Bear

Pam wrote:
The IEXPLORE.EXE Application Error is in a dialogue box that looks just
like
a Microsoft message box, with the blue (on my computer) line at the top.
I
am usually reading a message in OE or deleting a message, no particular
routine, it just pops up while I'm in OE.

Where's IEXPLORE.EXE in that error?

What are you doing in OE when the behavior occurs?

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Pam wrote:
While I am in Outlook Express, this dialog box pops up: The instruction
at
"0x061fd54" reference memory at "0x02de1ed6". The memory could not be
"read." Click on OK to terminate the program. I NEVER click OK, only
click
on the X on the dialog box and it closes. I've seen several replies
other
support groups, tried their solutions, run MSN Spyware, etc., but
NOTHING
is getting rid of this error. Someone mentioned that it is a parasite,
what is that??? THANKS
Click to expand...
Click to expand...
Click to expand...
 
TedS said:
I have same eroor - was your problem ever resolved?
Click to expand...

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
 
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