Can't fax or dial long distance numbers

[Thorin]

I am having a problem with the Windows Vista telephony. I have the Wall
Line-Out plugged into the modem and the telephone plugged into the Line-In.
If I open up the line on the phone and tell Outlook (or Dialer.exe) to call
someone it works just fine as long as it is a local number with no area code.

The problem starts when I attempt to call someone long distance or send a
fax. In both instances I get a "this number cannot be dialed or is no longer
in service" error. If I pickup the phone and dial it manually it works fine
and I can connect so I know that I am not dialing the numbers incorrectly.

Faxing has the same issue and tell me that it cannot connect. If I dial the
number directly on the phone I get the familiar "fax tone."

I have configured the dialing rules for "My Locations" to include the area
code and my line is a simple POTS line around my house without any special
dialing rules. Could someone point me in the direction of a good
troubleshooting document or give me some tips on getting this to work?

Thanks.

 

[Hal Hostetler [MVP P/I]]

Telephone numbers must be stored in Canonical (International) format for
Dialing Rules to work:

http://support.microsoft.com/kb/247192/en-us
You Must Enter Telephone Numbers in Canonical Form in Order to Use Dialing
Rules
http://support.microsoft.com/kb/318575/en-us
Dialing rules may not be applied to tools such as Fax and Phone Dialer on
Windows XP-based and Windows Vista-based computers

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Azim]

You can apply dialing rules on Windows XP. But it does not seem to work in
Vista.