Cant Delete inbox mail

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When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."

WHY? And how do I get rid of this message
 
Mary said:
When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."

WHY? And how do I get rid of this message
Click to expand...

Try marking the message as read and then deleting it.
 
That probably won't work. At least it didn't for me. You can't mark it as
read, any more than you can delete it, because it doesn't exist. If you check
the location where the messages are stored, it's not there. But the
"database" thinks it is. As people have written here many months ago, who
still had the problem, the only way I have seen to fix it is to change your
identity name in Windows Mail. Actually, that doesn't fix the real problem;
the message still can't be deleted. But at least it does allow you to send
new mail. My undeleteable message is in my Outbox. And as it apparently
generates an error when trying to send mail (although no message appears), as
it will not allow any other messages sent with the same profile/identity to
be sent. Changing the name of the identity/profile, by just adding a 1 to the
end, let's me send mail.

But that's a workaround. And doesn't get rid of the problem. Which has
existed for many months, apparently without an answer. This occurred on my
new machine, only a week old, with Vista Ultimate. I've also tried the links
given to rebuild the database, with no success.

So, what's the real answer to clearing them up. It appears to be pretty darn
common, and I will certainly give Microsoft credit for getting to information
on it just by clicking on a link on the error message. But it would be nice
to clear up.

Regards,

Rick
 
Close Windows Mail
Click Start > Search > Advanced Search
Location = Everywhere
Place a check in "Include non-indexed, hidden, and system files"
Name = (type) WindowsMail.MSMessageStore

When completed, you should only see 2 instances
Highlight, right-click and select: Delete
Ok any prompts, close Search and restart WinMail

Mike Burgess
Microsoft MVP - Internet Explorer - 1999-2007
"There's no place like 127.0.0.1"
http://www.mvps.org/winhelp2002/hosts.htm
 
Thanks, Mike, that fixed it. It required a lot more manual work afterwards
than I had anticipated, but it worked.
 
I have a message that I am unable to delete. When I click on the message i
get a error message that states an Unkown error has occured. It will not let
me delete the message from my inbox.

When I open the message I get a message that states my computer that is less
than 1 month old is low memory or low disk space which is impossible since i
have not used it for anything or put any new programs on it.

I can send and recieve emails.

The message is from Noesnm Kaufman with a subject [SPAM] her cry. It was
recieved at 5:51 am on 4-11-07.

I have run Macfee Virus scan and it is not reading it as a virus or threat.

Any info would be helpful.

I tried the search you had discussed and it did not work, or I am not
capable of doing it correctly.

Thank You.
 
So, don't click on the undeletable message.
Leave well enough alone.
Microsoft will come out with a fix eventually.

You can lower your risk of getting more stuck messages by
uninstalling McAfee. See http://www.oehelp.com/OETips.aspx#3

Gary VanderMolen

Henry said:
I have a message that I am unable to delete. When I click on the message i
get a error message that states an Unkown error has occured. It will not let
me delete the message from my inbox.

When I open the message I get a message that states my computer that is less
than 1 month old is low memory or low disk space which is impossible since i
have not used it for anything or put any new programs on it.

I can send and recieve emails.

The message is from Noesnm Kaufman with a subject [SPAM] her cry. It was
recieved at 5:51 am on 4-11-07.

I have run Macfee Virus scan and it is not reading it as a virus or threat.

Any info would be helpful.

I tried the search you had discussed and it did not work, or I am not
capable of doing it correctly.

Thank You.

Mike Burgess said:
Close Windows Mail
Click Start > Search > Advanced Search
Location = Everywhere
Place a check in "Include non-indexed, hidden, and system files"
Name = (type) WindowsMail.MSMessageStore

When completed, you should only see 2 instances
Highlight, right-click and select: Delete
Ok any prompts, close Search and restart WinMail

Mike Burgess
Microsoft MVP - Internet Explorer - 1999-2007
"There's no place like 127.0.0.1"
http://www.mvps.org/winhelp2002/hosts.htm
Click to expand...
Click to expand...
 
If that is all the incite that you have, YOU should have left well enough
alone ande not offered your advice.

Gary VanderMolen said:
So, don't click on the undeletable message.
Leave well enough alone.
Microsoft will come out with a fix eventually.

You can lower your risk of getting more stuck messages by
uninstalling McAfee. See http://www.oehelp.com/OETips.aspx#3

Gary VanderMolen

Henry said:
I have a message that I am unable to delete. When I click on the message i
get a error message that states an Unkown error has occured. It will not let
me delete the message from my inbox.

When I open the message I get a message that states my computer that is less
than 1 month old is low memory or low disk space which is impossible since i
have not used it for anything or put any new programs on it.

I can send and recieve emails.

The message is from Noesnm Kaufman with a subject [SPAM] her cry. It was
recieved at 5:51 am on 4-11-07.

I have run Macfee Virus scan and it is not reading it as a virus or threat.

Any info would be helpful.

I tried the search you had discussed and it did not work, or I am not
capable of doing it correctly.

Thank You.

Mike Burgess said:
Close Windows Mail
Click Start > Search > Advanced Search
Location = Everywhere
Place a check in "Include non-indexed, hidden, and system files"
Name = (type) WindowsMail.MSMessageStore

When completed, you should only see 2 instances
Highlight, right-click and select: Delete
Ok any prompts, close Search and restart WinMail

Mike Burgess
Microsoft MVP - Internet Explorer - 1999-2007
"There's no place like 127.0.0.1"
http://www.mvps.org/winhelp2002/hosts.htm

That probably won't work. At least it didn't for me. You can't mark it as
read, any more than you can delete it, because it doesn't exist. If you
check
the location where the messages are stored, it's not there. But the
"database" thinks it is. As people have written here many months ago, who
still had the problem, the only way I have seen to fix it is to change
your
identity name in Windows Mail. Actually, that doesn't fix the real
problem;
the message still can't be deleted. But at least it does allow you to send
new mail. My undeleteable message is in my Outbox. And as it apparently
generates an error when trying to send mail (although no message appears),
as
it will not allow any other messages sent with the same profile/identity
to
be sent. Changing the name of the identity/profile, by just adding a 1 to
the
end, let's me send mail.

But that's a workaround. And doesn't get rid of the problem. Which has
existed for many months, apparently without an answer. This occurred on my
new machine, only a week old, with Vista Ultimate. I've also tried the
links
given to rebuild the database, with no success.

So, what's the real answer to clearing them up. It appears to be pretty
darn
common, and I will certainly give Microsoft credit for getting to
information
on it just by clicking on a link on the error message. But it would be
nice
to clear up.

Regards,

Rick

:

When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."

WHY? And how do I get rid of this message

Try marking the message as read and then deleting it.
Click to expand...
Click to expand...
Click to expand...
 
What's wrong with that?
McAfee and Norton are bad for Vista (actually for any version of Windows)
and even worse for WinMail, which they are guaranteed to screw up.
 
Mike- I have one e mail in an in box cannot delete--tried your system below
and I got "4 instances/ files" (after search was done).

I do not know what that means... and you indicated that I should delete all
instances? What will that do...will I lose all my e mail personal folders?
thanks
 
You should have only two instances of the file WindowsMail.MSMessageStore.
Were the two extra ones in a different location?

Gary VanderMolen
 
Yes--went back and searched again--they were from a location from my kids log
in account...so what do I lose when I delete these two 4MB files?(under my
login)
 
Delete only the two associated with the login having the problem.
You won't lose anything. Windows Mail will rebuild the Message Store
automatically.

Gary VanderMolen
 
Please check the next thread titled "cannot delete or move message from
outbox, I wrote instructions on how to fix this problem (at least it worked
for me)
The only other thing you have to remember is to also delete the backup data.
John
 
Merci said:
What is the solution? How do I get rid of the message?
Click to expand...

Have you tried marking the message as read and then deleting it? That's
what I've been doing and so far it has always worked. Other things:

Try repairing the database with WMUtil from www.oehelp.com

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail
and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.
 
I tried this and the search found 3 items so I deleted them all and it seems
to have worked for me
 
This worked just fine so far. I removed the files as stated and Windows Mail
automatically downloaded the original e-mails except the ones I couldn't open
or delete. Thank you Mike Burgess!!!
 
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