Can't delete e-mail

  • Thread starter Thread starter Alyssa
  • Start date Start date
A

Alyssa

when I try to delete what is in my inbox i get the
message "Message Interface has returned an unknown
error." Any idea how to correct this?
 
OL2002: Error Message: The Messaging Interface Has Returned an Unknown
Error...

http://support.microsoft.com/default.aspx?scid=kb;en-us;813517


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


Having searched the archives,
Don Kelloway <[email protected]> typed:
| || when I try to delete what is in my inbox i get the
|| message "Message Interface has returned an unknown
|| error." Any idea how to correct this?
|
| Alyssa,
|
| I feel your pain. I too have recently encountered this issue with
| Outlook XP (2002). I'm running SP2 and I've even tried running the
| Inbox Repair Tool repeatedly against the PST file. The funny thing is
| that it never detects any errors.
|
| If anyone replies to your post, I'm all eyes <grin>
 
Milly Staples said:
OL2002: Error Message: The Messaging Interface Has Returned an Unknown
Error...

http://support.microsoft.com/default.aspx?scid=kb;en-us;813517


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


Having searched the archives,
Don Kelloway <[email protected]> typed:
| || when I try to delete what is in my inbox i get the
|| message "Message Interface has returned an unknown
|| error." Any idea how to correct this?
|
| Alyssa,
|
| I feel your pain. I too have recently encountered this issue with
| Outlook XP (2002). I'm running SP2 and I've even tried running the
| Inbox Repair Tool repeatedly against the PST file. The funny thing is
| that it never detects any errors.
|
| If anyone replies to your post, I'm all eyes <grin>
Click to expand...

Thanks for your reply. Unfortunately none of the three causes apply.
Fortunately I did figure out a way to resolve this issue and life is
good again.

I'll follow-up this post with my resolution in the next day or two.
Stay tuned.

--
Best regards,
Don Kelloway
Commodon Communications

Visit http://www.commodon.com to learn about the "Threats to Your
Security on the Internet".
 
Don Kelloway said:
Thanks for your reply. Unfortunately none of the three causes apply.
Fortunately I did figure out a way to resolve this issue and life is
good again.

I'll follow-up this post with my resolution in the next day or two.
Stay tuned.
Click to expand...

Okay, here's what I did to resolve this issue with Outlook XP (running
on WinXP) and my inability to delete and/or move email from a folder.

1. Open Outlook and click FILE | IMPORT AND EXPORT
2. Select 'Export to a file' and click Next.
3. Select 'Personal Folder File (.pst) and click Next.
4. Select the folder that contains the email that cannot be
deleted/moved, etc. and click Next. (Note: If the folder contains
sub-folders, select the 'Include subfolders' option before clicking
Next.)
5. Click the browse button. Select a location and specify a name for
the .pst file (e.g. 'fixed.pst') to be saved, then click OK.
6. Under the Options section, select your desired option for dealing
with duplicates and click Finish.
7. In the window that appears. Select 'No Encryption' under the
Encryption Setting section and click OK.

Outlook will now begin the process of exporting the entire folder to a
..pst file. This process may take several minutes depending upon the
amount of email, speed of the CPU, amount of memory, anything else
that's running in the background, etc. When the process is finished you
will not be informed, but you'll be returned to Outlook.

1. Click FILE | DATA FILE MANAGEMENT
2. Click the Add button and with Personal Folder File (.pst)
highlighted, click OK.
3. Locate the previously saved .pst file (e.g. 'fixed.pst' and dbl-click
it.
4. In the window that appears, provide a name indicative of the folder
(e.g. 'Fixed') and click and then click Close.

Under the Folder List, you should now have 'Fixed' listed and if you
open/expand it. You should have the folder that was exported with all
of the emails contained within. If you delete the folder that was
originally exported from your 'Personal Folders'. You can click and
drag the folder from 'Fixed' to 'Personal Folders'. After the folder
has been moved, continue with cleaning up.

1. Click FILE | DATA FILE MANAGEMENT
2. Highlight the Data File (e.g. 'Fixed'), click Remove and then click
Yes.
3. Afterwards click Close.

You may now return to the folder and delete/move any of the emails.

--
Best regards,
Don Kelloway
Commodon Communications

Visit http://www.commodon.com to learn about the "Threats to Your
Security on the Internet".
 
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