Can't connect with remote assistance

  • Thread starter Thread starter Rick J.
  • Start date Start date
R

Rick J.

When trying to access my mother’s computer using Remote Assistance I receive
the following message:

â€A Remote Assistance connection could not be established because the DNS
name of the remote computer could not be resolved.â€

Both computers are running Windows XP SP3 and McAfee Anti-virus software.

Both computers firewalls are set to allow Remote Assistance full access
along with port
3389 enabled.

I even tried to edit her IP address in the invitation, using the IP address
from her internet provider, with the same results.

She is e-mailing me the invitation as an attachment because her Remote
Assistance program will only allow her to save it as a file.

I’ll get the same message if I try to connect even after the invitation has
expired.

Any help would be appreciated.

Thanks,
Rick J.
 
Rick said:
When trying to access my mother's computer using Remote Assistance
I receive the following message:

"A Remote Assistance connection could not be established because
the DNS name of the remote computer could not be resolved."

Both computers are running Windows XP SP3 and McAfee Anti-virus
software.

Both computers firewalls are set to allow Remote Assistance full
access along with port
3389 enabled.

I even tried to edit her IP address in the invitation, using the IP
address from her internet provider, with the same results.

She is e-mailing me the invitation as an attachment because her
Remote Assistance program will only allow her to save it as a file.

I'll get the same message if I try to connect even after the
invitation has expired.

Any help would be appreciated.
Click to expand...

You download the full version of TeamViewer (free for personal use.)
Have your mother either download/install the HOST version or the
QuickSupport version.

Better, easier, good to go.
 
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