can't connect to internet

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G

Guest

Hi everyone;

I am connected to internet, have IP address and can ping as well, but
internet explorer would not connect. I have downloaded Mozilla and it didn't
work either. so I figured it could be tcp/ip problem? I have used winsock fix
to fix the tcp/ip stack, but it works for a few minutes and again everything
stops. I am really in need of help, this is an xp system.
 
This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware and/or Spybot Search & Destroy to remove it.

Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.htm
http://www.doxdesk.com/parasite/ - runs a little script when loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm
 
Hi Jon;

if this is a browser issue, I installed Mozilla and it had exacxtly the
same problems, could it be something else?

thanks,
Farshad

Jon Kennedy said:
This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware and/or Spybot Search & Destroy to remove it.

Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.htm
http://www.doxdesk.com/parasite/ - runs a little script when loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm
Click to expand...
 
It doesn't sound like a browser error, it sounds like a malware problem. If
something like that is running on your system, and messing with your winsock
TCP/IP stack, it wouldn't matter what browser you are running - as you have
seen. You've said you've run a winsock repair tool - maybe one I've
mentioned in my previous post - and all is fine for awhile, then your
problem returns, possibly when the malware activates again. I'd go through
what I previously posted to make sure your system is clean of malware.

--

Jon R. Kennedy
Charlotte, NC, USA
(e-mail address removed)

farshad said:
Hi Jon;

if this is a browser issue, I installed Mozilla and it had exacxtly the
same problems, could it be something else?

thanks,
Farshad
Click to expand...
 
farshad said:
Hi Jon;

if this is a browser issue, I installed Mozilla and it had exacxtly the
same problems, could it be something else?

thanks,
Farshad
Click to expand...

Get LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
WinXP SP2: You can go to Start | Run and type
CMD
In the command window type
netsh winsock reset

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/
 
I have run Adaware SE and Spybot S&D and have used Hijackthis to clean up
everything possible, before that I used Sysclean in safe mode to clean the
system. also, I have done this command as well, "netsh winsock reset
catalog", no use at all, but when I boot into safe mode and dot the
Winsockxpfix software it would fix the problem for a short period of time. on
this system, someone had installed zone alarm(zonelabs) and tried to get rid
of it. I have cleaned up all the possible entries in the registry as well,
but I haven't used Lspfix yet. I will do whatever you guys have recommended
tomorrow morning and see if the problem would go away.

thanks again
Farshad
 
farshad said:
I have run Adaware SE and Spybot S&D and have used Hijackthis to clean up
everything possible, before that I used Sysclean in safe mode to clean the
system. also, I have done this command as well, "netsh winsock reset
catalog", no use at all, but when I boot into safe mode and dot the
Winsockxpfix software it would fix the problem for a short period of time.
on
this system, someone had installed zone alarm(zonelabs) and tried to get
rid
of it. I have cleaned up all the possible entries in the registry as well,
but I haven't used Lspfix yet. I will do whatever you guys have
recommended
tomorrow morning and see if the problem would go away.

thanks again
Farshad
Click to expand...

If Winsockxpfix only works for a while, then you have not successfully
removed the spyware. Have you tried running the removal tools in Safe Mode?

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/
 
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