Can't connect to Internet through Ethernet cable. USB cable connects OK

  • Thread starter Thread starter Don_G
  • Start date Start date
D

Don_G

I am using an XP Computer with a DSL line through a SpeedStream modem that
allows me to connect either through the USB port or the ethernet port.

I can connect through the USB port, but when I plug in the ethernet cable, I
can't get a connection even though the modem's DSL and ethernet lights come
on. In the command prompt, I can't even ping www.yahoo.com.

I went into Control Panel - Network Connections to disable the USB network
connection and enable the Ethernet network connection.

I brought up a command prompt and typed:
ipconfig /flushdns
ipconfig /release
ipconfig /renew.
ipconfig /all does not show a valid IP address with the ethernet connection.

Nothing works to get my Ethernet connection working. It did work a few
months ago, but not now. Is this the fault of my internet service provider?

Can anyone give me some hints for troubleshooting this problem?
 
Don_G said:
I am using an XP Computer with a DSL line through a SpeedStream modem that
allows me to connect either through the USB port or the ethernet port.

I can connect through the USB port, but when I plug in the ethernet cable, I
can't get a connection even though the modem's DSL and ethernet lights come
on. In the command prompt, I can't even ping www.yahoo.com.

I went into Control Panel - Network Connections to disable the USB network
connection and enable the Ethernet network connection.

I brought up a command prompt and typed:
ipconfig /flushdns
ipconfig /release
ipconfig /renew.
ipconfig /all does not show a valid IP address with the ethernet connection.

Nothing works to get my Ethernet connection working. It did work a few
months ago, but not now. Is this the fault of my internet service provider?

Can anyone give me some hints for troubleshooting this problem?
Click to expand...

Things to try:

1. Go to Device Manager and make sure the network adapter (NIC) is not
disabled. If it has a red "x" next to it, right-click on it and Enable it.

Control Panel>System>Hardware>Device Manager>expand Network Devices to
find your NIC.

2. If the NIC is enabled, go to Control Panel>Network Connections.
Right-click on the Local Area Connection that represents your NIC and
left-click on Properties. A Properties box will appear. Double-click on
TCP/IP to get its Properties. Set DHCP and DNS to automatic.

3. Try a different ethernet cable.

4. You didn't give us any information about your computer. If this is a
desktop computer and the NIC is on the motherboard, go into the BIOS and
make sure the NIC is enabled.

4. Try a different NIC (last resort - please try the other things first).

Report back with results. If nothing above worked, please include some
information about your computer, too.


Malke
 
Thanks to Malke. I tried all the recommendations and nothing helped. I
have a desktop Pentuim 4 CPU running at 3GHz with Windows XP Home Edition
"Version 2002 Service Pack 2." I called my ISP's help desk and they put in
a repair ticket for another DSL modem. I hope that fixes it.

Regards,
Don
 
Don_ said:
Thanks to Malke. I tried all the recommendations and nothing helped. I
have a desktop Pentuim 4 CPU running at 3GHz with Windows XP Home Edition
"Version 2002 Service Pack 2." I called my ISP's help desk and they put in
a repair ticket for another DSL modem. I hope that fixes it.
Click to expand...

I hope so, too. If it doesn't, we can go further with this but it's
smart to try a different modem.


Malke
 
I hope so, too. If it doesn't, we can go further with this but it's
smart to try a different modem.

Malke
Click to expand...

There is two other tests that "Don_G" could do. If you have a friend
with a laptop that have a Ethernet port, get a cross-over cable and
test connect the two PCs together. Also, while the friend's laptop is
close to the other PC, try it with the DSL modem. This will/should
"narrow" down where the problem is.
 
Thanks to all who responded. A Laptop PC didn't work either. My ISP
replaced the modem and the Ethernet connection started working properly.
 
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