Can't connect to a remote assistance invitation....

  • Thread starter Thread starter Mike
  • Start date Start date
M

Mike

I have a friend trying to send me an invite for remote assistance & I can't
make the connection.
We both have linksys routers & port 3389 is open & pointing to the NAT
address his router is giving him.
I opened the invite with notepad & tried changing the IP to his public
address & still can't connect.
The message is "REmore assistance connection could not be established
because the remote host name could not be resolved. Pleas try again"
Any suggestions?
 
try a simple test. Can you telnet port 3389? To do this use telnet public IP 3389.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I have a friend trying to send me an invite for remote assistance & I can't
make the connection.
We both have linksys routers & port 3389 is open & pointing to the NAT
address his router is giving him.
I opened the invite with notepad & tried changing the IP to his public
address & still can't connect.
The message is "REmore assistance connection could not be established
because the remote host name could not be resolved. Pleas try again"
Any suggestions?
 
Check your network addresses.
Both home & work networks were 192.168.1.xxx. I changed the home network to
192.168.10.xxx & it all works like a charm.
 
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