Can't configure contacts to be an email address book

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Guest

Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no names or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address book, but
the check box for "show this folder as an email address book" is grayed out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted. I say "change" and get this
message: "This email account cannot be configured. Please run outloook and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you have
added is not fully configured. It might not work properly until re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for outlook
today" and get "personal folders properties". I choose "general", "advanced"
and get this error message: "The information services cannot be configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.
 
Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
 
Do I do this through "tools", "options", "mail setup", " email accounts",
"View or change exisitng directories or address book", and then remove them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the check
box for "show this folder as an email address book" will be available?

Thanks!

Russ Valentine said:
Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
sandra said:
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted. I say "change" and get this
message: "This email account cannot be configured. Please run outloook and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
 
Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
sandra said:
Do I do this through "tools", "options", "mail setup", " email accounts",
"View or change exisitng directories or address book", and then remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the
check
box for "show this folder as an email address book" will be available?

Thanks!

Russ Valentine said:
Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
sandra said:
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address
book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted. I say "change" and get
this
message: "This email account cannot be configured. Please run outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
This did not solve my problem. All of the same things happen as before. The
only differnece is that I no longer have the "Outlook Address book MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should install it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if I do
this. My addresses are still in Outlook Express.


Russ Valentine said:
Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
sandra said:
Do I do this through "tools", "options", "mail setup", " email accounts",
"View or change exisitng directories or address book", and then remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the
check
box for "show this folder as an email address book" will be available?

Thanks!

Russ Valentine said:
Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address
book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted. I say "change" and get
this
message: "This email account cannot be configured. Please run outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
It will work. I assume you have a valid mail transport in this profile?
Just make sure you're doing things correctly. Read over the instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
sandra said:
This did not solve my problem. All of the same things happen as before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if I
do
this. My addresses are still in Outlook Express.


Russ Valentine said:
Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
sandra said:
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the
check
box for "show this folder as an email address book" will be available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address
books.
--
Russ Valentine
[MVP-Outlook]
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a new
email
message or from "reply" or "forward" an existing email message, no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose
the
"outlook address book" tab, it show that "contacts" is the address
book,
but
the check box for "show this folder as an email address book" is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted. I say "change" and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required
for
configutation, or the MAPI configuration file entry point could not
be
determined."

8 - If I try to add a new contact folder, it also has the check box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
This is EXACTLY what I TRY to do. However, I get error messages. My previous
posts show the EXACT error messages that I get when I try to do it.

When you say "valid mail transport", do you mean email servie? If yes, then
yes I do. The email function works fine. I can send and receive and compose,
etc. I just have to input the receipent by hand rather than pull it from the
contact list. I can go to the contact list, however, and ask Outlook to send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact folder and the
address book recognized by the email editor.

-Sandra


Russ Valentine said:
It will work. I assume you have a valid mail transport in this profile?
Just make sure you're doing things correctly. Read over the instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
sandra said:
This did not solve my problem. All of the same things happen as before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if I
do
this. My addresses are still in Outlook Express.


Russ Valentine said:
Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the
check
box for "show this folder as an email address book" will be available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address
books.
--
Russ Valentine
[MVP-Outlook]
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a new
email
message or from "reply" or "forward" an existing email message, no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose
the
"outlook address book" tab, it show that "contacts" is the address
book,
but
the check box for "show this folder as an email address book" is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted. I say "change" and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I
see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required
for
configutation, or the MAPI configuration file entry point could not
be
determined."

8 - If I try to add a new contact folder, it also has the check box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
Yes, you have a disconnect and removing the Outlook Address Book and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
sandra said:
This is EXACTLY what I TRY to do. However, I get error messages. My
previous
posts show the EXACT error messages that I get when I try to do it.

When you say "valid mail transport", do you mean email servie? If yes,
then
yes I do. The email function works fine. I can send and receive and
compose,
etc. I just have to input the receipent by hand rather than pull it from
the
contact list. I can go to the contact list, however, and ask Outlook to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact folder and the
address book recognized by the email editor.

-Sandra


Russ Valentine said:
It will work. I assume you have a valid mail transport in this profile?
Just make sure you're doing things correctly. Read over the instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
sandra said:
This did not solve my problem. All of the same things happen as before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then
remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the
"outlook
address book" tab, it show that "contacts" is the address book, and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address
books.
--
Russ Valentine
[MVP-Outlook]
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a new
email
message or from "reply" or "forward" an existing email message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose
the
"outlook address book" tab, it show that "contacts" is the
address
book,
but
the check box for "show this folder as an email address book" is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address book",
I
see
"Outlook address book MAPI" highlighted. I say "change" and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup",
"email
accounts", "Add new directory or address book", "Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account
you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address book",
I
see
"Outlook address book MAPI" highlighted, I say "finish". I get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties
for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties
required
for
configutation, or the MAPI configuration file entry point could
not
be
determined."

8 - If I try to add a new contact folder, it also has the check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
I just bought office 2003. If I upgrade to 2003 and bring in my data, will
the problem go away or will it stay?

Russ Valentine said:
Yes, you have a disconnect and removing the Outlook Address Book and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
sandra said:
This is EXACTLY what I TRY to do. However, I get error messages. My
previous
posts show the EXACT error messages that I get when I try to do it.

When you say "valid mail transport", do you mean email servie? If yes,
then
yes I do. The email function works fine. I can send and receive and
compose,
etc. I just have to input the receipent by hand rather than pull it from
the
contact list. I can go to the contact list, however, and ask Outlook to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact folder and the
address book recognized by the email editor.

-Sandra


Russ Valentine said:
It will work. I assume you have a valid mail transport in this profile?
Just make sure you're doing things correctly. Read over the instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
This did not solve my problem. All of the same things happen as before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then
remove
them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the
"outlook
address book" tab, it show that "contacts" is the address book, and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address
books.
--
Russ Valentine
[MVP-Outlook]
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a new
email
message or from "reply" or "forward" an existing email message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose
the
"outlook address book" tab, it show that "contacts" is the
address
book,
but
the check box for "show this folder as an email address book" is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address book",
I
see
"Outlook address book MAPI" highlighted. I say "change" and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup",
"email
accounts", "Add new directory or address book", "Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account
you
have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address book",
I
see
"Outlook address book MAPI" highlighted, I say "finish". I get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties
for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties
required
for
configutation, or the MAPI configuration file entry point could
not
be
determined."

8 - If I try to add a new contact folder, it also has the check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
Upgrading a corrupt installation will only likely make the problem worse.
Make sure you have a solidly working installation before you upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
sandra said:
I just bought office 2003. If I upgrade to 2003 and bring in my data, will
the problem go away or will it stay?

Russ Valentine said:
Yes, you have a disconnect and removing the Outlook Address Book and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
sandra said:
This is EXACTLY what I TRY to do. However, I get error messages. My
previous
posts show the EXACT error messages that I get when I try to do it.

When you say "valid mail transport", do you mean email servie? If yes,
then
yes I do. The email function works fine. I can send and receive and
compose,
etc. I just have to input the receipent by hand rather than pull it
from
the
contact list. I can go to the contact list, however, and ask Outlook to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact folder and
the
address book recognized by the email editor.

-Sandra


:

It will work. I assume you have a valid mail transport in this
profile?
Just make sure you're doing things correctly. Read over the
instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
This did not solve my problem. All of the same things happen as
before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar
if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then
remove
them?

Then do I do this through "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the
"outlook
address book" tab, it show that "contacts" is the address book,
and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email
address
books.
--
Russ Valentine
[MVP-Outlook]
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email
from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a
new
email
message or from "reply" or "forward" an existing email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties",
choose
the
"outlook address book" tab, it show that "contacts" is the
address
book,
but
the check box for "show this folder as an email address book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address
book",
I
see
"Outlook address book MAPI" highlighted. I say "change"
and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup",
"email
accounts", "Add new directory or address book", "Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address
Book".
Choosing either of these gives me the same message: "The
account
you
have
added is not fully configured. It might not work properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address
book",
I
see
"Outlook address book MAPI" highlighted, I say "finish". I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose
"properties
for
outlook
today" and get "personal folders properties". I choose
"general",
"advanced"
and get this error message: "The information services cannot
be
configured.
Either the information service does not possess properties
required
for
configutation, or the MAPI configuration file entry point
could
not
be
determined."

8 - If I try to add a new contact folder, it also has the
check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
I think I should just unistall office xp and try again. I assume that I can
export the calendar and email messages to a file and then import them into a
brand new installation? I bought 2003 teacher student version which requires
xp or 2000 loaded first. I have had both, so I can reload 2000 to a new
directory and then install 2003 on top of it. (2000 was initially loaded on
this computer before I upgraded to xp.) Do you think this will work?

Russ Valentine said:
Upgrading a corrupt installation will only likely make the problem worse.
Make sure you have a solidly working installation before you upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
sandra said:
I just bought office 2003. If I upgrade to 2003 and bring in my data, will
the problem go away or will it stay?

Russ Valentine said:
Yes, you have a disconnect and removing the Outlook Address Book and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
This is EXACTLY what I TRY to do. However, I get error messages. My
previous
posts show the EXACT error messages that I get when I try to do it.

When you say "valid mail transport", do you mean email servie? If yes,
then
yes I do. The email function works fine. I can send and receive and
compose,
etc. I just have to input the receipent by hand rather than pull it
from
the
contact list. I can go to the contact list, however, and ask Outlook to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact folder and
the
address book recognized by the email editor.

-Sandra


:

It will work. I assume you have a valid mail transport in this
profile?
Just make sure you're doing things correctly. Read over the
instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
This did not solve my problem. All of the same things happen as
before.
The
only differnece is that I no longer have the "Outlook Address book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and calendar
if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and then
remove
them?

Then do I do this through "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the
"outlook
address book" tab, it show that "contacts" is the address book,
and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email
address
books.
--
Russ Valentine
[MVP-Outlook]
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email
from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to make a
new
email
message or from "reply" or "forward" an existing email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties",
choose
the
"outlook address book" tab, it show that "contacts" is the
address
book,
but
the check box for "show this folder as an email address book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address
book",
I
see
"Outlook address book MAPI" highlighted. I say "change"
and
get
this
message: "This email account cannot be configured. Please run
outloook
and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup",
"email
accounts", "Add new directory or address book", "Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address
Book".
Choosing either of these gives me the same message: "The
account
you
have
added is not fully configured. It might not work properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address
book",
I
see
"Outlook address book MAPI" highlighted, I say "finish". I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose
"properties
for
outlook
today" and get "personal folders properties". I choose
"general",
"advanced"
and get this error message: "The information services cannot
be
configured.
Either the information service does not possess properties
required
for
configutation, or the MAPI configuration file entry point
could
not
be
determined."

8 - If I try to add a new contact folder, it also has the
check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
It will not work.
That is why I told you to create a new profile.
--
Russ Valentine
[MVP-Outlook]
sandra said:
I think I should just unistall office xp and try again. I assume that I can
export the calendar and email messages to a file and then import them into
a
brand new installation? I bought 2003 teacher student version which
requires
xp or 2000 loaded first. I have had both, so I can reload 2000 to a new
directory and then install 2003 on top of it. (2000 was initially loaded
on
this computer before I upgraded to xp.) Do you think this will work?

Russ Valentine said:
Upgrading a corrupt installation will only likely make the problem worse.
Make sure you have a solidly working installation before you upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
sandra said:
I just bought office 2003. If I upgrade to 2003 and bring in my data,
will
the problem go away or will it stay?

:

Yes, you have a disconnect and removing the Outlook Address Book and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
This is EXACTLY what I TRY to do. However, I get error messages. My
previous
posts show the EXACT error messages that I get when I try to do it.

When you say "valid mail transport", do you mean email servie? If
yes,
then
yes I do. The email function works fine. I can send and receive and
compose,
etc. I just have to input the receipent by hand rather than pull it
from
the
contact list. I can go to the contact list, however, and ask Outlook
to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact folder
and
the
address book recognized by the email editor.

-Sandra


:

It will work. I assume you have a valid mail transport in this
profile?
Just make sure you're doing things correctly. Read over the
instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
This did not solve my problem. All of the same things happen as
before.
The
only differnece is that I no longer have the "Outlook Address
book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and
calendar
if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and
then
remove
them?

Then do I do this through "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address
book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the
"outlook
address book" tab, it show that "contacts" is the address
book,
and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email
address
books.
--
Russ Valentine
[MVP-Outlook]
Here is my problem. I can't make my contacts my address
book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email
from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to make
a
new
email
message or from "reply" or "forward" an existing email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties",
choose
the
"outlook address book" tab, it show that "contacts" is the
address
book,
but
the check box for "show this folder as an email address
book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or address
book",
I
see
"Outlook address book MAPI" highlighted. I say
"change"
and
get
this
message: "This email account cannot be configured. Please
run
outloook
and
choose this profile before attempting to make changes to
it."

5 - In Outlook, if I go to "tools", "options", "mail
setup",
"email
accounts", "Add new directory or address book", "Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address
Book".
Choosing either of these gives me the same message: "The
account
you
have
added is not fully configured. It might not work properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or address
book",
I
see
"Outlook address book MAPI" highlighted, I say "finish".
I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose
"properties
for
outlook
today" and get "personal folders properties". I choose
"general",
"advanced"
and get this error message: "The information services
cannot
be
configured.
Either the information service does not possess properties
required
for
configutation, or the MAPI configuration file entry point
could
not
be
determined."

8 - If I try to add a new contact folder, it also has the
check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the
problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
How/where do I do that?

Russ Valentine said:
It will not work.
That is why I told you to create a new profile.
--
Russ Valentine
[MVP-Outlook]
sandra said:
I think I should just unistall office xp and try again. I assume that I can
export the calendar and email messages to a file and then import them into
a
brand new installation? I bought 2003 teacher student version which
requires
xp or 2000 loaded first. I have had both, so I can reload 2000 to a new
directory and then install 2003 on top of it. (2000 was initially loaded
on
this computer before I upgraded to xp.) Do you think this will work?

Russ Valentine said:
Upgrading a corrupt installation will only likely make the problem worse.
Make sure you have a solidly working installation before you upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
I just bought office 2003. If I upgrade to 2003 and bring in my data,
will
the problem go away or will it stay?

:

Yes, you have a disconnect and removing the Outlook Address Book and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
This is EXACTLY what I TRY to do. However, I get error messages. My
previous
posts show the EXACT error messages that I get when I try to do it.

When you say "valid mail transport", do you mean email servie? If
yes,
then
yes I do. The email function works fine. I can send and receive and
compose,
etc. I just have to input the receipent by hand rather than pull it
from
the
contact list. I can go to the contact list, however, and ask Outlook
to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact folder
and
the
address book recognized by the email editor.

-Sandra


:

It will work. I assume you have a valid mail transport in this
profile?
Just make sure you're doing things correctly. Read over the
instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
This did not solve my problem. All of the same things happen as
before.
The
only differnece is that I no longer have the "Outlook Address
book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and
calendar
if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
Do I do this through "tools", "options", "mail setup", " email
accounts",
"View or change exisitng directories or address book", and
then
remove
them?

Then do I do this through "tools", "options", "mail setup", "
email
accounts", "View or change exisitng directories or address
book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the
"outlook
address book" tab, it show that "contacts" is the address
book,
and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email
address
books.
--
Russ Valentine
[MVP-Outlook]
Here is my problem. I can't make my contacts my address
book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email
from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to make
a
new
email
message or from "reply" or "forward" an existing email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose "properties",
choose
the
"outlook address book" tab, it show that "contacts" is the
address
book,
but
the check box for "show this folder as an email address
book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or address
book",
I
see
"Outlook address book MAPI" highlighted. I say
"change"
and
get
this
message: "This email account cannot be configured. Please
run
outloook
and
choose this profile before attempting to make changes to
it."

5 - In Outlook, if I go to "tools", "options", "mail
setup",
"email
accounts", "Add new directory or address book", "Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address
Book".
Choosing either of these gives me the same message: "The
account
you
have
added is not fully configured. It might not work properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or address
book",
I
see
"Outlook address book MAPI" highlighted, I say "finish".
I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose
"properties
for
outlook
today" and get "personal folders properties". I choose
"general",
"advanced"
and get this error message: "The information services
cannot
be
configured.
Either the information service does not possess properties
required
for
configutation, or the MAPI configuration file entry point
could
not
be
determined."

8 - If I try to add a new contact folder, it also has the
check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the
problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

--
Russ Valentine
[MVP-Outlook]
sandra said:
How/where do I do that?

Russ Valentine said:
It will not work.
That is why I told you to create a new profile.
--
Russ Valentine
[MVP-Outlook]
sandra said:
I think I should just unistall office xp and try again. I assume that I
can
export the calendar and email messages to a file and then import them
into
a
brand new installation? I bought 2003 teacher student version which
requires
xp or 2000 loaded first. I have had both, so I can reload 2000 to a new
directory and then install 2003 on top of it. (2000 was initially
loaded
on
this computer before I upgraded to xp.) Do you think this will work?

:

Upgrading a corrupt installation will only likely make the problem
worse.
Make sure you have a solidly working installation before you upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
I just bought office 2003. If I upgrade to 2003 and bring in my data,
will
the problem go away or will it stay?

:

Yes, you have a disconnect and removing the Outlook Address Book
and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
This is EXACTLY what I TRY to do. However, I get error messages.
My
previous
posts show the EXACT error messages that I get when I try to do
it.

When you say "valid mail transport", do you mean email servie? If
yes,
then
yes I do. The email function works fine. I can send and receive
and
compose,
etc. I just have to input the receipent by hand rather than pull
it
from
the
contact list. I can go to the contact list, however, and ask
Outlook
to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact
folder
and
the
address book recognized by the email editor.

-Sandra


:

It will work. I assume you have a valid mail transport in this
profile?
Just make sure you're doing things correctly. Read over the
instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
This did not solve my problem. All of the same things happen
as
before.
The
only differnece is that I no longer have the "Outlook Address
book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I
should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and
calendar
if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
Do I do this through "tools", "options", "mail setup", "
email
accounts",
"View or change exisitng directories or address book", and
then
remove
them?

Then do I do this through "tools", "options", "mail setup",
"
email
accounts", "View or change exisitng directories or address
book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose
the
"outlook
address book" tab, it show that "contacts" is the address
book,
and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email
address
books.
--
Russ Valentine
[MVP-Outlook]
message
Here is my problem. I can't make my contacts my address
book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send
email
from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to
make
a
new
email
message or from "reply" or "forward" an existing email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose
"properties",
choose
the
"outlook address book" tab, it show that "contacts" is
the
address
book,
but
the check box for "show this folder as an email address
book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or
address
book",
I
see
"Outlook address book MAPI" highlighted. I say
"change"
and
get
this
message: "This email account cannot be configured.
Please
run
outloook
and
choose this profile before attempting to make changes to
it."

5 - In Outlook, if I go to "tools", "options", "mail
setup",
"email
accounts", "Add new directory or address book",
"Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal
Address
Book".
Choosing either of these gives me the same message: "The
account
you
have
added is not fully configured. It might not work
properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or
address
book",
I
see
"Outlook address book MAPI" highlighted, I say
"finish".
I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose
"properties
for
outlook
today" and get "personal folders properties". I choose
"general",
"advanced"
and get this error message: "The information services
cannot
be
configured.
Either the information service does not possess
properties
required
for
configutation, or the MAPI configuration file entry
point
could
not
be
determined."

8 - If I try to add a new contact folder, it also has
the
check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the
problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
Will this work for xp too? (I have xp installed.)

Russ Valentine said:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

--
Russ Valentine
[MVP-Outlook]
sandra said:
How/where do I do that?

Russ Valentine said:
It will not work.
That is why I told you to create a new profile.
--
Russ Valentine
[MVP-Outlook]
I think I should just unistall office xp and try again. I assume that I
can
export the calendar and email messages to a file and then import them
into
a
brand new installation? I bought 2003 teacher student version which
requires
xp or 2000 loaded first. I have had both, so I can reload 2000 to a new
directory and then install 2003 on top of it. (2000 was initially
loaded
on
this computer before I upgraded to xp.) Do you think this will work?

:

Upgrading a corrupt installation will only likely make the problem
worse.
Make sure you have a solidly working installation before you upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
I just bought office 2003. If I upgrade to 2003 and bring in my data,
will
the problem go away or will it stay?

:

Yes, you have a disconnect and removing the Outlook Address Book
and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
This is EXACTLY what I TRY to do. However, I get error messages.
My
previous
posts show the EXACT error messages that I get when I try to do
it.

When you say "valid mail transport", do you mean email servie? If
yes,
then
yes I do. The email function works fine. I can send and receive
and
compose,
etc. I just have to input the receipent by hand rather than pull
it
from
the
contact list. I can go to the contact list, however, and ask
Outlook
to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact
folder
and
the
address book recognized by the email editor.

-Sandra


:

It will work. I assume you have a valid mail transport in this
profile?
Just make sure you're doing things correctly. Read over the
instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
This did not solve my problem. All of the same things happen
as
before.
The
only differnece is that I no longer have the "Outlook Address
book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I
should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and
calendar
if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
Do I do this through "tools", "options", "mail setup", "
email
accounts",
"View or change exisitng directories or address book", and
then
remove
them?

Then do I do this through "tools", "options", "mail setup",
"
email
accounts", "View or change exisitng directories or address
book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose
the
"outlook
address book" tab, it show that "contacts" is the address
book,
and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email
address
books.
--
Russ Valentine
[MVP-Outlook]
message
Here is my problem. I can't make my contacts my address
book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send
email
from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to
make
a
new
email
message or from "reply" or "forward" an existing email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose
"properties",
choose
the
"outlook address book" tab, it show that "contacts" is
the
address
book,
but
the check box for "show this folder as an email address
book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or
address
book",
I
see
"Outlook address book MAPI" highlighted. I say
"change"
and
get
this
message: "This email account cannot be configured.
Please
run
outloook
and
choose this profile before attempting to make changes to
it."

5 - In Outlook, if I go to "tools", "options", "mail
setup",
"email
accounts", "Add new directory or address book",
"Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal
Address
Book".
Choosing either of these gives me the same message: "The
account
you
have
added is not fully configured. It might not work
properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or
address
book",
I
see
"Outlook address book MAPI" highlighted, I say
"finish".
I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose
"properties
for
outlook
today" and get "personal folders properties". I choose
"general",
"advanced"
and get this error message: "The information services
cannot
be
configured.
Either the information service does not possess
properties
required
for
configutation, or the MAPI configuration file entry
point
could
not
be
determined."

8 - If I try to add a new contact folder, it also has
the
check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the
problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
It was different for xp, but I figured it out.

???How can I get my inbox and deleted messages, from the old profile into
the old one? I tried exporting and importing, but lost the date received
field. I would like to keep this field.???

I was able to export and import the contacts OK. I exported and imported the
calendar kinda OK (I lost the reoccuring feature).

I used the comma separated windows option for export/import.



sandra said:
Will this work for xp too? (I have xp installed.)

Russ Valentine said:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

--
Russ Valentine
[MVP-Outlook]
sandra said:
How/where do I do that?

:

It will not work.
That is why I told you to create a new profile.
--
Russ Valentine
[MVP-Outlook]
I think I should just unistall office xp and try again. I assume that I
can
export the calendar and email messages to a file and then import them
into
a
brand new installation? I bought 2003 teacher student version which
requires
xp or 2000 loaded first. I have had both, so I can reload 2000 to a new
directory and then install 2003 on top of it. (2000 was initially
loaded
on
this computer before I upgraded to xp.) Do you think this will work?

:

Upgrading a corrupt installation will only likely make the problem
worse.
Make sure you have a solidly working installation before you upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
I just bought office 2003. If I upgrade to 2003 and bring in my data,
will
the problem go away or will it stay?

:

Yes, you have a disconnect and removing the Outlook Address Book
and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
This is EXACTLY what I TRY to do. However, I get error messages.
My
previous
posts show the EXACT error messages that I get when I try to do
it.

When you say "valid mail transport", do you mean email servie? If
yes,
then
yes I do. The email function works fine. I can send and receive
and
compose,
etc. I just have to input the receipent by hand rather than pull
it
from
the
contact list. I can go to the contact list, however, and ask
Outlook
to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact
folder
and
the
address book recognized by the email editor.

-Sandra


:

It will work. I assume you have a valid mail transport in this
profile?
Just make sure you're doing things correctly. Read over the
instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
This did not solve my problem. All of the same things happen
as
before.
The
only differnece is that I no longer have the "Outlook Address
book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I
should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and
calendar
if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
Do I do this through "tools", "options", "mail setup", "
email
accounts",
"View or change exisitng directories or address book", and
then
remove
them?

Then do I do this through "tools", "options", "mail setup",
"
email
accounts", "View or change exisitng directories or address
book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose
the
"outlook
address book" tab, it show that "contacts" is the address
book,
and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email
address
books.
--
Russ Valentine
[MVP-Outlook]
message
Here is my problem. I can't make my contacts my address
book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send
email
from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to
make
a
new
email
message or from "reply" or "forward" an existing email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose
"properties",
choose
the
"outlook address book" tab, it show that "contacts" is
the
address
book,
but
the check box for "show this folder as an email address
book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or
address
book",
I
see
"Outlook address book MAPI" highlighted. I say
"change"
and
get
this
message: "This email account cannot be configured.
Please
run
outloook
and
choose this profile before attempting to make changes to
it."

5 - In Outlook, if I go to "tools", "options", "mail
setup",
"email
accounts", "Add new directory or address book",
"Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal
Address
Book".
Choosing either of these gives me the same message: "The
account
you
have
added is not fully configured. It might not work
properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or
address
book",
I
see
"Outlook address book MAPI" highlighted, I say
"finish".
I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose
"properties
for
outlook
today" and get "personal folders properties". I choose
"general",
"advanced"
and get this error message: "The information services
cannot
be
configured.
Either the information service does not possess
properties
required
for
configutation, or the MAPI configuration file entry
point
could
not
be
determined."

8 - If I try to add a new contact folder, it also has
the
check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the
problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
Thanks for all your help! I think I finally got it! I exported/imported as
pst files. And the contacts work properly now.
Can I delete the old profile?
Can I now upgrade to 2003?
Again, THANKS!!!!!
-Sandra

sandra said:
It was different for xp, but I figured it out.

???How can I get my inbox and deleted messages, from the old profile into
the old one? I tried exporting and importing, but lost the date received
field. I would like to keep this field.???

I was able to export and import the contacts OK. I exported and imported the
calendar kinda OK (I lost the reoccuring feature).

I used the comma separated windows option for export/import.



sandra said:
Will this work for xp too? (I have xp installed.)

Russ Valentine said:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

--
Russ Valentine
[MVP-Outlook]
How/where do I do that?

:

It will not work.
That is why I told you to create a new profile.
--
Russ Valentine
[MVP-Outlook]
I think I should just unistall office xp and try again. I assume that I
can
export the calendar and email messages to a file and then import them
into
a
brand new installation? I bought 2003 teacher student version which
requires
xp or 2000 loaded first. I have had both, so I can reload 2000 to a new
directory and then install 2003 on top of it. (2000 was initially
loaded
on
this computer before I upgraded to xp.) Do you think this will work?

:

Upgrading a corrupt installation will only likely make the problem
worse.
Make sure you have a solidly working installation before you upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
I just bought office 2003. If I upgrade to 2003 and bring in my data,
will
the problem go away or will it stay?

:

Yes, you have a disconnect and removing the Outlook Address Book
and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
This is EXACTLY what I TRY to do. However, I get error messages.
My
previous
posts show the EXACT error messages that I get when I try to do
it.

When you say "valid mail transport", do you mean email servie? If
yes,
then
yes I do. The email function works fine. I can send and receive
and
compose,
etc. I just have to input the receipent by hand rather than pull
it
from
the
contact list. I can go to the contact list, however, and ask
Outlook
to
send
a message to this person and then compose the email and send it.

I think there is a disconnect somewhere between the contact
folder
and
the
address book recognized by the email editor.

-Sandra


:

It will work. I assume you have a valid mail transport in this
profile?
Just make sure you're doing things correctly. Read over the
instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
This did not solve my problem. All of the same things happen
as
before.
The
only differnece is that I no longer have the "Outlook Address
book
MAPI"
noted in item 6 of my original list. The rest is all the same.

Maybe I should uninstall and reinstall office XP? Maybe I
should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes and
calendar
if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
Do I do this through "tools", "options", "mail setup", "
email
accounts",
"View or change exisitng directories or address book", and
then
remove
them?

Then do I do this through "tools", "options", "mail setup",
"
email
accounts", "View or change exisitng directories or address
book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose
the
"outlook
address book" tab, it show that "contacts" is the address
book,
and
the
check
box for "show this folder as an email address book" will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email
address
books.
--
Russ Valentine
[MVP-Outlook]
message
Here is my problem. I can't make my contacts my address
book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send
email
from
it,
add
names, etc.

2 - When I try to access the contct info from "new" to
make
a
new
email
message or from "reply" or "forward" an existing email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose
"properties",
choose
the
"outlook address book" tab, it show that "contacts" is
the
address
book,
but
the check box for "show this folder as an email address
book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or
address
book",
I
see
"Outlook address book MAPI" highlighted. I say
"change"
and
get
this
message: "This email account cannot be configured.
Please
run
outloook
and
choose this profile before attempting to make changes to
it."

5 - In Outlook, if I go to "tools", "options", "mail
setup",
"email
accounts", "Add new directory or address book",
"Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal
Address
Book".
Choosing either of these gives me the same message: "The
account
you
have
added is not fully configured. It might not work
properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail
setup", "
email
accounts", "View or change exisitng directories or
address
book",
I
see
"Outlook address book MAPI" highlighted, I say
"finish".
I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose
"properties
for
outlook
today" and get "personal folders properties". I choose
"general",
"advanced"
and get this error message: "The information services
cannot
be
configured.
Either the information service does not possess
properties
required
for
configutation, or the MAPI configuration file entry
point
could
not
be
determined."

8 - If I try to add a new contact folder, it also has
the
check
box
for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the
problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
Yes, you can delete the old profile.
Next time you need not import/export the PST file. In fact, you should not.
That's the kind of thing that causes this problem in the first place. You
simply configure the new profile to use your existing PST file.
--
Russ Valentine
[MVP-Outlook]
sandra said:
Thanks for all your help! I think I finally got it! I exported/imported as
pst files. And the contacts work properly now.
Can I delete the old profile?
Can I now upgrade to 2003?
Again, THANKS!!!!!
-Sandra

sandra said:
It was different for xp, but I figured it out.

???How can I get my inbox and deleted messages, from the old profile into
the old one? I tried exporting and importing, but lost the date received
field. I would like to keep this field.???

I was able to export and import the contacts OK. I exported and imported
the
calendar kinda OK (I lost the reoccuring feature).

I used the comma separated windows option for export/import.



sandra said:
Will this work for xp too? (I have xp installed.)

:

http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

--
Russ Valentine
[MVP-Outlook]
How/where do I do that?

:

It will not work.
That is why I told you to create a new profile.
--
Russ Valentine
[MVP-Outlook]
I think I should just unistall office xp and try again. I assume
that I
can
export the calendar and email messages to a file and then import
them
into
a
brand new installation? I bought 2003 teacher student version
which
requires
xp or 2000 loaded first. I have had both, so I can reload 2000
to a new
directory and then install 2003 on top of it. (2000 was
initially
loaded
on
this computer before I upgraded to xp.) Do you think this will
work?

:

Upgrading a corrupt installation will only likely make the
problem
worse.
Make sure you have a solidly working installation before you
upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
I just bought office 2003. If I upgrade to 2003 and bring in
my data,
will
the problem go away or will it stay?

:

Yes, you have a disconnect and removing the Outlook Address
Book
and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
This is EXACTLY what I TRY to do. However, I get error
messages.
My
previous
posts show the EXACT error messages that I get when I try
to do
it.

When you say "valid mail transport", do you mean email
servie? If
yes,
then
yes I do. The email function works fine. I can send and
receive
and
compose,
etc. I just have to input the receipent by hand rather
than pull
it
from
the
contact list. I can go to the contact list, however, and
ask
Outlook
to
send
a message to this person and then compose the email and
send it.

I think there is a disconnect somewhere between the
contact
folder
and
the
address book recognized by the email editor.

-Sandra


:

It will work. I assume you have a valid mail transport in
this
profile?
Just make sure you're doing things correctly. Read over
the
instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
message
This did not solve my problem. All of the same things
happen
as
before.
The
only differnece is that I no longer have the "Outlook
Address
book
MAPI"
noted in item 6 of my original list. The rest is all
the same.

Maybe I should uninstall and reinstall office XP? Maybe
I
should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes
and
calendar
if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to
add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
message
Do I do this through "tools", "options", "mail
setup", "
email
accounts",
"View or change exisitng directories or address
book", and
then
remove
them?

Then do I do this through "tools", "options", "mail
setup",
"
email
accounts", "View or change exisitng directories or
address
book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties",
choose
the
"outlook
address book" tab, it show that "contacts" is the
address
book,
and
the
check
box for "show this folder as an email address book"
will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as
email
address
books.
--
Russ Valentine
[MVP-Outlook]
in
message
Here is my problem. I can't make my contacts my
address
book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can
send
email
from
it,
add
names, etc.

2 - When I try to access the contct info from
"new" to
make
a
new
email
message or from "reply" or "forward" an existing
email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose
"properties",
choose
the
"outlook address book" tab, it show that
"contacts" is
the
address
book,
but
the check box for "show this folder as an email
address
book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options",
"mail
setup", "
email
accounts", "View or change exisitng directories
or
address
book",
I
see
"Outlook address book MAPI" highlighted. I
say
"change"
and
get
this
message: "This email account cannot be
configured.
Please
run
outloook
and
choose this profile before attempting to make
changes to
it."

5 - In Outlook, if I go to "tools", "options",
"mail
setup",
"email
accounts", "Add new directory or address book",
"Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and
"Personal
Address
Book".
Choosing either of these gives me the same
message: "The
account
you
have
added is not fully configured. It might not work
properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options",
"mail
setup", "
email
accounts", "View or change exisitng directories
or
address
book",
I
see
"Outlook address book MAPI" highlighted, I say
"finish".
I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder",
choose
"properties
for
outlook
today" and get "personal folders properties". I
choose
"general",
"advanced"
and get this error message: "The information
services
cannot
be
configured.
Either the information service does not possess
properties
required
for
configutation, or the MAPI configuration file
entry
point
could
not
be
determined."

8 - If I try to add a new contact folder, it also
has
the
check
box
for
"show this folder as an email address book"
grayed out.

9 - I "repaired" XP office and this did not solve
the
problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
How do I do that?
And again, thanks for your help!
-Sandra

Russ Valentine said:
Yes, you can delete the old profile.
Next time you need not import/export the PST file. In fact, you should not.
That's the kind of thing that causes this problem in the first place. You
simply configure the new profile to use your existing PST file.
--
Russ Valentine
[MVP-Outlook]
sandra said:
Thanks for all your help! I think I finally got it! I exported/imported as
pst files. And the contacts work properly now.
Can I delete the old profile?
Can I now upgrade to 2003?
Again, THANKS!!!!!
-Sandra

sandra said:
It was different for xp, but I figured it out.

???How can I get my inbox and deleted messages, from the old profile into
the old one? I tried exporting and importing, but lost the date received
field. I would like to keep this field.???

I was able to export and import the contacts OK. I exported and imported
the
calendar kinda OK (I lost the reoccuring feature).

I used the comma separated windows option for export/import.



:

Will this work for xp too? (I have xp installed.)

:

http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

--
Russ Valentine
[MVP-Outlook]
How/where do I do that?

:

It will not work.
That is why I told you to create a new profile.
--
Russ Valentine
[MVP-Outlook]
I think I should just unistall office xp and try again. I assume
that I
can
export the calendar and email messages to a file and then import
them
into
a
brand new installation? I bought 2003 teacher student version
which
requires
xp or 2000 loaded first. I have had both, so I can reload 2000
to a new
directory and then install 2003 on top of it. (2000 was
initially
loaded
on
this computer before I upgraded to xp.) Do you think this will
work?

:

Upgrading a corrupt installation will only likely make the
problem
worse.
Make sure you have a solidly working installation before you
upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
I just bought office 2003. If I upgrade to 2003 and bring in
my data,
will
the problem go away or will it stay?

:

Yes, you have a disconnect and removing the Outlook Address
Book
and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
This is EXACTLY what I TRY to do. However, I get error
messages.
My
previous
posts show the EXACT error messages that I get when I try
to do
it.

When you say "valid mail transport", do you mean email
servie? If
yes,
then
yes I do. The email function works fine. I can send and
receive
and
compose,
etc. I just have to input the receipent by hand rather
than pull
it
from
the
contact list. I can go to the contact list, however, and
ask
Outlook
to
send
a message to this person and then compose the email and
send it.

I think there is a disconnect somewhere between the
contact
folder
and
the
address book recognized by the email editor.

-Sandra


:

It will work. I assume you have a valid mail transport in
this
profile?
Just make sure you're doing things correctly. Read over
the
instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
message
This did not solve my problem. All of the same things
happen
as
before.
The
only differnece is that I no longer have the "Outlook
Address
book
MAPI"
noted in item 6 of my original list. The rest is all
the same.

Maybe I should uninstall and reinstall office XP? Maybe
I
should
install
it
to a different folder?

How can I save and retrieve the data from my mailboxes
and
calendar
if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book to
add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
message
Do I do this through "tools", "options", "mail
setup", "
email
accounts",
"View or change exisitng directories or address
book", and
then
remove
them?

Then do I do this through "tools", "options", "mail
setup",
"
email
accounts", "View or change exisitng directories or
address
book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties",
choose
the
"outlook
address book" tab, it show that "contacts" is the
address
book,
and
the
check
box for "show this folder as an email address book"
will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as
email
address
books.
--
Russ Valentine
[MVP-Outlook]
in
message
Here is my problem. I can't make my contacts my
address
book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can
send
email
from
it,
add
names, etc.

2 - When I try to access the contct info from
"new" to
make
a
new
email
message or from "reply" or "forward" an existing
email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose
"properties",
choose
the
"outlook address book" tab, it show that
"contacts" is
the
address
book,
but
the check box for "show this folder as an email
address
book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options",
"mail
setup", "
email
accounts", "View or change exisitng directories
or
address
book",
I
see
"Outlook address book MAPI" highlighted. I
say
"change"
and
get
this
message: "This email account cannot be
configured.
Please
run
outloook
and
choose this profile before attempting to make
changes to
it."

5 - In Outlook, if I go to "tools", "options",
"mail
setup",
"email
accounts", "Add new directory or address book",
"Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and
"Personal
Address
Book".
Choosing either of these gives me the same
message: "The
account
you
have
added is not fully configured. It might not work
properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options",
"mail
setup", "
email
accounts", "View or change exisitng directories
or
address
book",
I
see
"Outlook address book MAPI" highlighted, I say
"finish".
I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder",
choose
"properties
for
outlook
today" and get "personal folders properties". I
choose
"general",
"advanced"
and get this error message: "The information
services
cannot
be
configured.
Either the information service does not possess
properties
required
for
configutation, or the MAPI configuration file
entry
point
could
not
be
determined."

8 - If I try to add a new contact folder, it also
has
the
check
box
for
"show this folder as an email address book"
grayed out.

9 - I "repaired" XP office and this did not solve
the
problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
Outlook 2002:
- Go to Tools > Options > Mail Setup > Data Files > Add...
- Add the PST you'd like as your new default, then Close > OK to exit the
Options dialog
- Go to Tools > E-mail Accounts > View or change existing e-mail accounts
- Select the PST you just added in the "Deliver New e-mail to the following
location" dropdown (it will most likely appear just below the current
default Personal Folders file) > Finish
- Exit and Restart Outlook
- You can now close the previous default PST (R-click on that pst folder
while in Folder View and select "Close <foldername> Folders"). If you have
any information in your former PST that you'd like to transfer to your new
default PST, you can drag and drop from one to the other before you close
the old one.

Outlook 2003:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx


--
Russ Valentine
[MVP-Outlook]
sandra said:
How do I do that?
And again, thanks for your help!
-Sandra

Russ Valentine said:
Yes, you can delete the old profile.
Next time you need not import/export the PST file. In fact, you should
not.
That's the kind of thing that causes this problem in the first place. You
simply configure the new profile to use your existing PST file.
--
Russ Valentine
[MVP-Outlook]
sandra said:
Thanks for all your help! I think I finally got it! I exported/imported
as
pst files. And the contacts work properly now.
Can I delete the old profile?
Can I now upgrade to 2003?
Again, THANKS!!!!!
-Sandra

:

It was different for xp, but I figured it out.

???How can I get my inbox and deleted messages, from the old profile
into
the old one? I tried exporting and importing, but lost the date
received
field. I would like to keep this field.???

I was able to export and import the contacts OK. I exported and
imported
the
calendar kinda OK (I lost the reoccuring feature).

I used the comma separated windows option for export/import.



:

Will this work for xp too? (I have xp installed.)

:

http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

--
Russ Valentine
[MVP-Outlook]
How/where do I do that?

:

It will not work.
That is why I told you to create a new profile.
--
Russ Valentine
[MVP-Outlook]
I think I should just unistall office xp and try again. I
assume
that I
can
export the calendar and email messages to a file and then
import
them
into
a
brand new installation? I bought 2003 teacher student version
which
requires
xp or 2000 loaded first. I have had both, so I can reload
2000
to a new
directory and then install 2003 on top of it. (2000 was
initially
loaded
on
this computer before I upgraded to xp.) Do you think this
will
work?

:

Upgrading a corrupt installation will only likely make the
problem
worse.
Make sure you have a solidly working installation before you
upgrade.
I'm not a big fan of upgrade installations as it is.
--
Russ Valentine
[MVP-Outlook]
I just bought office 2003. If I upgrade to 2003 and bring
in
my data,
will
the problem go away or will it stay?

:

Yes, you have a disconnect and removing the Outlook
Address
Book
and
re-adding it will reset that connection.
Sounds like you have a more serious Profile corruption.
Create a new one from scratch.
--
Russ Valentine
[MVP-Outlook]
message
This is EXACTLY what I TRY to do. However, I get error
messages.
My
previous
posts show the EXACT error messages that I get when I
try
to do
it.

When you say "valid mail transport", do you mean email
servie? If
yes,
then
yes I do. The email function works fine. I can send and
receive
and
compose,
etc. I just have to input the receipent by hand rather
than pull
it
from
the
contact list. I can go to the contact list, however,
and
ask
Outlook
to
send
a message to this person and then compose the email and
send it.

I think there is a disconnect somewhere between the
contact
folder
and
the
address book recognized by the email editor.

-Sandra


:

It will work. I assume you have a valid mail transport
in
this
profile?
Just make sure you're doing things correctly. Read
over
the
instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


--
Russ Valentine
[MVP-Outlook]
message
This did not solve my problem. All of the same
things
happen
as
before.
The
only differnece is that I no longer have the
"Outlook
Address
book
MAPI"
noted in item 6 of my original list. The rest is all
the same.

Maybe I should uninstall and reinstall office XP?
Maybe
I
should
install
it
to a different folder?

How can I save and retrieve the data from my
mailboxes
and
calendar
if
I
do
this. My addresses are still in Outlook Express.


:

Yes to all.
Your only either/or question was which address book
to
add.
Outlook.
Never Personal.
--
Russ Valentine
[MVP-Outlook]
in
message
Do I do this through "tools", "options", "mail
setup", "
email
accounts",
"View or change exisitng directories or address
book", and
then
remove
them?

Then do I do this through "tools", "options",
"mail
setup",
"
email
accounts", "View or change exisitng directories
or
address
book",
and
and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties",
choose
the
"outlook
address book" tab, it show that "contacts" is the
address
book,
and
the
check
box for "show this folder as an email address
book"
will be
available?

Thanks!

:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled
as
email
address
books.
--
Russ Valentine
[MVP-Outlook]
"sandra" <[email protected]>
wrote
in
message
Here is my problem. I can't make my contacts
my
address
book.

Here are the symptons.

1 - The contacts folder seems to work OK. I
can
send
email
from
it,
add
names, etc.

2 - When I try to access the contct info from
"new" to
make
a
new
email
message or from "reply" or "forward" an
existing
email
message,
no
names
or
lists appear.

3 - When I right click on "contacts", choose
"properties",
choose
the
"outlook address book" tab, it show that
"contacts" is
the
address
book,
but
the check box for "show this folder as an
email
address
book"
is
grayed
out.

4 - In Outlook, if I go to "tools", "options",
"mail
setup", "
email
accounts", "View or change exisitng
directories
or
address
book",
I
see
"Outlook address book MAPI" highlighted.
I
say
"change"
and
get
this
message: "This email account cannot be
configured.
Please
run
outloook
and
choose this profile before attempting to make
changes to
it."

5 - In Outlook, if I go to "tools", "options",
"mail
setup",
"email
accounts", "Add new directory or address
book",
"Addtional
Addresss
Books", I
get 2 choices "Outlook Address Book" and
"Personal
Address
Book".
Choosing either of these gives me the same
message: "The
account
you
have
added is not fully configured. It might not
work
properly
until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options",
"mail
setup", "
email
accounts", "View or change exisitng
directories
or
address
book",
I
see
"Outlook address book MAPI" highlighted, I
say
"finish".
I
get
no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder",
choose
"properties
for
outlook
today" and get "personal folders properties".
I
choose
"general",
"advanced"
and get this error message: "The information
services
cannot
be
configured.
Either the information service does not
possess
properties
required
for
configutation, or the MAPI configuration file
entry
point
could
not
be
determined."

8 - If I try to add a new contact folder, it
also
has
the
check
box
for
"show this folder as an email address book"
grayed out.

9 - I "repaired" XP office and this did not
solve
the
problem.

HELP!!!!

Thank you.
Click to expand...
Click to expand...
Click to expand...
 
Back
Top