Hi Shirley,
We are experiencing a problem with one user who can't close Excel with the X button. She has to use the File, Exit. Her workstation is Running Windows Xp and Office XP. Has anyone else experience this? Has anyone got any suggestions on how to fix this?
This is a default list of things-to-do when Excel exhibits startup problems.
Try opening Excel without any addins or hidden workbooks:
Start, Run,
"C:\Program Files\Microsoft Office\Office\Excel.exe" /Automation
Quotes mandatory, Note you may have to change the path.
If your error disappears, there is either an add-in or a (hidden) workbook that is loaded upon XL's start, which bothers you.
- Try locating the XLSTART directory, move everything from there.
- In XL: Tools, Addins, note the ones checked and uncheck them one at the time, each time restarting XL
- In XL, Tools, options, general. Check if a path is entered after "Alternate startup file location". Clear it.
Another option is to open XL in Safe mode:
"C:\Program Files\Microsoft Office\Office\Excel.exe" /Safe
Also, you might try:
"C:\Program Files\Microsoft Office\Office\Excel.exe" /Regserver
Yet another possible problem is a corruption of your toolbar customisation file. Locate all files with extension .xlb and rename the extension(s) to something like .old
Now try and start XL again.
Also, NAV has shown to cause "Excel caused an invalid page
fault in module VBE6.DLL".
You might try disabling the Office plug in of NAV.
Other causes may be a full TEMP folder:
In Windows 95/98 and ME
Delete all files in C:\Windows\Temp
In Windows NT/2000/XP
Find and Select C:\Documents and Settings\<user>\local settings\temp
and delete all files in there.
They are often left behind by installing programs but Excel needs the space.
Excel 2003 has some new features, which may disable certain files when Excel thought them to be the cause of a crash.
If you have had a problem with Personal.xls, Excel may have labeled it as suspect.
In Excel, select Help | About Microsoft Excel.
Click the button near the bottom labeled "Disabled Items..."
If Personal.xls is listed, select it and click Enable.
This is what MS has to say about startup problems:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q280504
And this about startup switches:
http://support.microsoft.com/default.aspx?scid=KB;en-us;q211481
Regards,
Jan Karel Pieterse
Excel MVP
www.jkp-ads.com