M
mcbill20
I have a few users who are still using Outlook 2000 because they are
stuck with Windows NT 4 due to some older software issues. One of them
came to me asking if I could change the interval that Outlook uses to
check for new e-mail. It is currently set at 60 minutes. I assumed
this would be simple but I am stumped.
I selected Tools->Options->Mail Services. On the bottom half of the
tab is "Mail Options" and in the first box is a single item "Microsoft
Exchange Server", which is checked. Below that, one of the items is a
checkbox labeled "When online, automatically synchronize all_folders
every _60_ minutes. All the options were grayed out until I checked
the "Enable offline access" checkbox. I then changed the 60 minutes to
5 minutes.
However, this doesn't sound correct to me. That is, the thing the user
was complaining about was that when someone sends him email, unless he
clicks send/receive, he doest get it for a long time, possibly an
hour. I checked the setup of his co-worker and it was exactly the same
as his but when I send her an e-mail she receives it within a minute
or so. The "display notification" checkbox is checked for both users.
The e-mail server is Exchange.
Any thoughts as to why the one user wouldn't be receiving e-mail
notifications immediately? They are both connected to a corporate LAN
and are both in the same office.
Thanks,
Bill
stuck with Windows NT 4 due to some older software issues. One of them
came to me asking if I could change the interval that Outlook uses to
check for new e-mail. It is currently set at 60 minutes. I assumed
this would be simple but I am stumped.
I selected Tools->Options->Mail Services. On the bottom half of the
tab is "Mail Options" and in the first box is a single item "Microsoft
Exchange Server", which is checked. Below that, one of the items is a
checkbox labeled "When online, automatically synchronize all_folders
every _60_ minutes. All the options were grayed out until I checked
the "Enable offline access" checkbox. I then changed the 60 minutes to
5 minutes.
However, this doesn't sound correct to me. That is, the thing the user
was complaining about was that when someone sends him email, unless he
clicks send/receive, he doest get it for a long time, possibly an
hour. I checked the setup of his co-worker and it was exactly the same
as his but when I send her an e-mail she receives it within a minute
or so. The "display notification" checkbox is checked for both users.
The e-mail server is Exchange.
Any thoughts as to why the one user wouldn't be receiving e-mail
notifications immediately? They are both connected to a corporate LAN
and are both in the same office.
Thanks,
Bill