Can't add my outlook contacts folder to the address book

  • Thread starter Thread starter Simon
  • Start date Start date
S

Simon

I use Outlook from Office 2000 at home and at work. At
work I'm able to add my Outlook Contacts folder to the
address book via the "Outlook Address Book" tab of the
Contacts Properties folder dialog. However at home it
doesn't work - the checkbox "Show this folder as an e-
mail Address Book and the Name of the address book text
field are greyed out. I don't understand why.

Any ideas on what I need to change at home so I can
search my contacts folder?

Thanks,

Simon
 
You need to specify which mail support mode of Outlook you are using at
home. Line 2 of Help | About if you don't know.
 
Sorry - corporate/workgroup - which is the same as my
setup at work. Version is Outlook 2000 SR-1 (9.0.0.3821)

My work contacts from Exchange directory appear in the
address book just fine, and are found when I search for a
contact. But at home I can't get my personal ones I
imported into the Outlook Contacts folder to appear. At
work the greyed out items in that dialog are active, so I
guess somewhere something is turned off - can't figure
out what though!
-----Original Message-----
You need to specify which mail support mode of Outlook you are using at
home. Line 2 of Help | About if you don't know.
--
Russ Valentine
[MVP-Outlook]
Simon said:
I use Outlook from Office 2000 at home and at work. At
work I'm able to add my Outlook Contacts folder to the
address book via the "Outlook Address Book" tab of the
Contacts Properties folder dialog. However at home it
doesn't work - the checkbox "Show this folder as an e-
mail Address Book and the Name of the address book text
field are greyed out. I don't understand why.

Any ideas on what I need to change at home so I can
search my contacts folder?

Thanks,

Simon
Click to expand...


.
Click to expand...
 
Have you added the Outlook Address Book Service to your Profile?
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Simon said:
Sorry - corporate/workgroup - which is the same as my
setup at work. Version is Outlook 2000 SR-1 (9.0.0.3821)

My work contacts from Exchange directory appear in the
address book just fine, and are found when I search for a
contact. But at home I can't get my personal ones I
imported into the Outlook Contacts folder to appear. At
work the greyed out items in that dialog are active, so I
guess somewhere something is turned off - can't figure
out what though!
-----Original Message-----
You need to specify which mail support mode of Outlook you are using at
home. Line 2 of Help | About if you don't know.
--
Russ Valentine
[MVP-Outlook]
Simon said:
I use Outlook from Office 2000 at home and at work. At
work I'm able to add my Outlook Contacts folder to the
address book via the "Outlook Address Book" tab of the
Contacts Properties folder dialog. However at home it
doesn't work - the checkbox "Show this folder as an e-
mail Address Book and the Name of the address book text
field are greyed out. I don't understand why.

Any ideas on what I need to change at home so I can
search my contacts folder?

Thanks,

Simon
Click to expand...


.
Click to expand...
Click to expand...
 
Yes I have already done that (which was the adivce I got
form the builtin help), but when I do, and click on
properties the "Outlook Address Books:" list is empty,
there are no folders to add...

Thanks for helping me with this - I hope we can find a
solution before it drives me nuts.

I've already tried adding a new folder for contacts with
a different name, but they behave in the same way as the
old one.
-----Original Message-----
Have you added the Outlook Address Book Service to your Profile?
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Simon said:
Sorry - corporate/workgroup - which is the same as my
setup at work. Version is Outlook 2000 SR-1 (9.0.0.3821)

My work contacts from Exchange directory appear in the
address book just fine, and are found when I search for a
contact. But at home I can't get my personal ones I
imported into the Outlook Contacts folder to appear. At
work the greyed out items in that dialog are active, so I
guess somewhere something is turned off - can't figure
out what though!
-----Original Message-----
You need to specify which mail support mode of Outlook you are using at
home. Line 2 of Help | About if you don't know.
--
Russ Valentine
[MVP-Outlook]
I use Outlook from Office 2000 at home and at work. At
work I'm able to add my Outlook Contacts folder to the
address book via the "Outlook Address Book" tab of the
Contacts Properties folder dialog. However at home it
doesn't work - the checkbox "Show this folder as an e-
mail Address Book and the Name of the address book text
field are greyed out. I don't understand why.

Any ideas on what I need to change at home so I can
search my contacts folder?

Thanks,

Simon



.
Click to expand...
Click to expand...


.
Click to expand...
 
The Outlook Address Book should be empty. It will show only the Contacts
Folders that you've enabled as e-mail address books. Those Contacts Folders
will display your entries. If none is listed, then you haven't enabled the
Folders as email address books. You might want to reread the instructions I
posted.
--
Russ Valentine
[MVP-Outlook]
Simon said:
Yes I have already done that (which was the adivce I got
form the builtin help), but when I do, and click on
properties the "Outlook Address Books:" list is empty,
there are no folders to add...

Thanks for helping me with this - I hope we can find a
solution before it drives me nuts.

I've already tried adding a new folder for contacts with
a different name, but they behave in the same way as the
old one.
-----Original Message-----
Have you added the Outlook Address Book Service to your Profile?
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Simon said:
Sorry - corporate/workgroup - which is the same as my
setup at work. Version is Outlook 2000 SR-1 (9.0.0.3821)

My work contacts from Exchange directory appear in the
address book just fine, and are found when I search for a
contact. But at home I can't get my personal ones I
imported into the Outlook Contacts folder to appear. At
work the greyed out items in that dialog are active, so I
guess somewhere something is turned off - can't figure
out what though!

-----Original Message-----
You need to specify which mail support mode of Outlook
you are using at
home. Line 2 of Help | About if you don't know.
--
Russ Valentine
[MVP-Outlook]
I use Outlook from Office 2000 at home and at work. At
work I'm able to add my Outlook Contacts folder to the
address book via the "Outlook Address Book" tab of the
Contacts Properties folder dialog. However at home it
doesn't work - the checkbox "Show this folder as an e-
mail Address Book and the Name of the address book text
field are greyed out. I don't understand why.

Any ideas on what I need to change at home so I can
search my contacts folder?

Thanks,

Simon



.
Click to expand...


.
Click to expand...
Click to expand...
 
I found Microsoft Knowledge Base Article - 197577. I
found that even after "Exit and Logoff" there was still
an Outlook.exe running so I terminated it and restarted
outlook. The options were no longer greyed out and
everything is working now.

Thanks for your help.
-----Original Message-----
The Outlook Address Book should be empty. It will show only the Contacts
Folders that you've enabled as e-mail address books. Those Contacts Folders
will display your entries. If none is listed, then you haven't enabled the
Folders as email address books. You might want to reread the instructions I
posted.
--
Russ Valentine
[MVP-Outlook]
Simon said:
Yes I have already done that (which was the adivce I got
form the builtin help), but when I do, and click on
properties the "Outlook Address Books:" list is empty,
there are no folders to add...

Thanks for helping me with this - I hope we can find a
solution before it drives me nuts.

I've already tried adding a new folder for contacts with
a different name, but they behave in the same way as the
old one.
-----Original Message-----
Have you added the Outlook Address Book Service to
Click to expand...
your
Profile?
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to
Click to expand...
the
Outlook Address Book
tab and check the "Show this folder as an E-mail
Click to expand...
address
book" box. You may
also need to go to Tools > Options > Addressing Tab
Click to expand...
and
choose to show your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Sorry - corporate/workgroup - which is the same as my
setup at work. Version is Outlook 2000 SR-1 (9.0.0.3821)

My work contacts from Exchange directory appear in the
address book just fine, and are found when I search for a
contact. But at home I can't get my personal ones I
imported into the Outlook Contacts folder to appear. At
work the greyed out items in that dialog are active, so I
guess somewhere something is turned off - can't figure
out what though!

-----Original Message-----
You need to specify which mail support mode of Outlook
you are using at
home. Line 2 of Help | About if you don't know.
--
Russ Valentine
[MVP-Outlook]
I use Outlook from Office 2000 at home and at work. At
work I'm able to add my Outlook Contacts folder
Click to expand...
to
the
address book via the "Outlook Address Book" tab
Click to expand...
of
the
Contacts Properties folder dialog. However at
Click to expand...
home
it
doesn't work - the checkbox "Show this folder as
Click to expand...
an
e-
mail Address Book and the Name of the address
Click to expand...
book
text
field are greyed out. I don't understand why.

Any ideas on what I need to change at home so I can
search my contacts folder?

Thanks,

Simon



.



.
Click to expand...
Click to expand...


.
Click to expand...
 
Indeed. You must restart the Outlook Address Book for changes to take
effect.
--
Russ Valentine
[MVP-Outlook]
Simon said:
I found Microsoft Knowledge Base Article - 197577. I
found that even after "Exit and Logoff" there was still
an Outlook.exe running so I terminated it and restarted
outlook. The options were no longer greyed out and
everything is working now.

Thanks for your help.
-----Original Message-----
The Outlook Address Book should be empty. It will show only the Contacts
Folders that you've enabled as e-mail address books. Those Contacts Folders
will display your entries. If none is listed, then you haven't enabled the
Folders as email address books. You might want to reread the instructions I
posted.
--
Russ Valentine
[MVP-Outlook]
Simon said:
Yes I have already done that (which was the adivce I got
form the builtin help), but when I do, and click on
properties the "Outlook Address Books:" list is empty,
there are no folders to add...

Thanks for helping me with this - I hope we can find a
solution before it drives me nuts.

I've already tried adding a new folder for contacts with
a different name, but they behave in the same way as the
old one.

-----Original Message-----
Have you added the Outlook Address Book Service to your
Profile?
Go to Tools > Services. Make sure the Outlook Address
Book service is
listed. If not, add it. Next, R click on the Contact
folder or folders you
want the OAB to display, choose "Properties", go to the
Outlook Address Book
tab and check the "Show this folder as an E-mail address
book" box. You may
also need to go to Tools > Options > Addressing Tab and
choose to show your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Sorry - corporate/workgroup - which is the same as my
setup at work. Version is Outlook 2000 SR-1
(9.0.0.3821)

My work contacts from Exchange directory appear in the
address book just fine, and are found when I search
for a
contact. But at home I can't get my personal ones I
imported into the Outlook Contacts folder to appear.
At
work the greyed out items in that dialog are active,
so I
guess somewhere something is turned off - can't figure
out what though!

-----Original Message-----
You need to specify which mail support mode of Outlook
you are using at
home. Line 2 of Help | About if you don't know.
--
Russ Valentine
[MVP-Outlook]
I use Outlook from Office 2000 at home and at
work. At
work I'm able to add my Outlook Contacts folder to
the
address book via the "Outlook Address Book" tab of
the
Contacts Properties folder dialog. However at home
it
doesn't work - the checkbox "Show this folder as an
e-
mail Address Book and the Name of the address book
text
field are greyed out. I don't understand why.

Any ideas on what I need to change at home so I can
search my contacts folder?

Thanks,

Simon



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