Can't add data files when creating new Profile in Mail Control Panel

[Andrew Hamilton]

I'm trying to keep this as short as possible without leaving out
important details. I am unable to SEND email on a newly installed
Outlook 2003.

I just got a new Lenovo ThinkPad T61, with Windows XP and Office 2007
installed, 30 day trial, to replace a four year old Dell that stopped
working. I didn't like Office 2007, certainly not enough to buy it,
so I uninstalled it and installed the Office 2003 that had been
installed on the old Dell system. (I'm sure this is legal, since the
Dell is not working and I'm not going to repair it.)

After I completed the 2003 install, I noticed that when I clicked on
the SEND button for a new email, the system seemed to stall. Then I
found that I no longer had a SEND button on email windows, and the
SEND/RECEIVE and RULES items were missing from the Tools menu.
However, I could still _receive_ emails by pressing F9.

I folllowed the instructions on the MS web site to first delete and
re-add the email account and when that didn't fix the problem, I
deleted the profile in the MAIL control panel. I was able to create
the new profile but when I clicked SHOW PROFILES, then PROPERTIES, and
then DATA FILES, I had a Data Files window with no PST files. When I
clicked on ADD to use my existing Outlook.PST file, I got an "Unknown
error occurred, error code 0x80070002.

What do I do now? Right now I am on a trip, so I don't have access to
the Office 2003 install CD?

Thanks

 

[neo [mvp outlook]]

Assuming you didn't select to remove the install files at the end of the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\<LANGID> to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known issue
that this file doesn't get removed when uninstalling Office/Outlook 2007 and
isn't compatible with the previous versions of Outlook.

 

[Andrew Hamilton]

Assuming you didn't select to remove the install files at the end of the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\<LANGID> to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known issue
that this file doesn't get removed when uninstalling Office/Outlook 2007 and
isn't compatible with the previous versions of Outlook.

Bingo! Neo, I can't thank you enough. I'm on a trip for a week, and
the prospect of having to send and receive messages, including
attachments, through a web interface, uuh, it's enough to make me
shiver inside.

thank you. Whatever you did to earn the MVP title, you deserve it. I
can't begin to thank you enough.

I guess I should be happy that when I did my Office 2003 install, I
did not delete the install files just to recover some disk space. I'm
a believer now!

-AH

 

[Todd Kri]

I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the repair option
for Office 2003 Professional.

Unfortunately, the repair replaces what appears to be the same file (date
Nov 5, 2007). And so I'm still unable to get into Outlook.

Greatly appreciate any wisdomo you can share. Thank you,


Todd

 

[neo [mvp outlook]]

Not sure if you have installed anything new that could break the MAPI
library chain, so for you I would suggest the following steps...

1) Run FIXMAPI.EXE (its in the windows\system32 directory assuming you are
using windows xp)
2) Now do the rename trick on MSMAPI32.DLL
3) Do the detect and repair via add/remove programs

Does Outlook start at this point? If no, then try this...

1) Go to the mail applet in the control panel
2) Select the Profiles button
3) Create a new mail profile (do not copy the old, just create a new one and
set it as the "always use this profile"

Does Outlook start at this point? If yes, then you have minor registry
corruption in regards to the old mail profile. Configure the new mail
profile with your old PST file and mail accounts. Delete the old mail
profile. (You can't copy it because if you do, you just copy the registry
corruption.)

If Outlook doesn't start at this point, create a new Windows logon ID and
see if Outlook will run under the new Windows logon id. This step will help
you isolate the problem as a machine wide problem or just isolated to your
current windows logon id. If it starts under the new ID, then something is
funky with your existing Windows ID. This is where I cut to the chase and
figure out what steps I need to take to backup the data for the messed up
\documents and settings\<userid> and the delete said corrupted set of
folders.

Now if it doesn't start after creating a new Windows ID, then this is where
I ask you... What happens when you try starting Outlook? (e.g. do you get
an error message because the application crashed? you click on the outlook
icon to start the application and nothing. In this case, is Outlook listed
as a running process in task manager?)

Other than that and the only other key DLL that gets involved in managing
PST files is the MSPST32.DLL file. You could try doing the rename/repair
trick just like we did on MSMAPI32.

/neo

PS - I can't say this strongly enough. If anything has happened to the
Local Installation Source (MSOCache) folder on the hard drive, then after a
detect/repair you may have to reinstall Office 2003 Service Packs and
security updates to ensure that you have the right binary (EXE/DLL) files.
When things get this ugly, it just easier to uninstall/reinstall Office 2003
and then service pack/patch. This is an excellent troubleshooting step when
you have you installation media in hand and a fat broadband connection to
the internet.

 

[db2734]

Not sure if you have installed anything new that could break the MAPI
library chain, so for you I would suggest the following steps...

1) Run FIXMAPI.EXE (its in the windows\system32 directory assuming you are
using windows xp)
2) Now do the rename trick on MSMAPI32.DLL
3) Do the detect and repair via add/remove programs

Does Outlook start at this point? If no, then try this...

1) Go to the mail applet in the control panel
2) Select the Profiles button
3) Create a new mail profile (do not copy the old, just create a new one and
set it as the "always use this profile"

Does Outlook start at this point? If yes, then you have minor registry
corruption in regards to the old mail profile. Configure the new mail
profile with your old PST file and mail accounts. Delete the old mail
profile. (You can't copy it because if you do, you just copy the registry
corruption.)

If Outlook doesn't start at this point, create a new Windows logon ID and
see if Outlook will run under the new Windows logon id. This step will help
you isolate the problem as a machine wide problem or just isolated to your
current windows logon id. If it starts under the new ID, then something is
funky with your existing Windows ID. This is where I cut to the chase and
figure out what steps I need to take to backup the data for the messed up
\documents and settings\<userid> and the delete said corrupted set of
folders.

Now if it doesn't start after creating a new Windows ID, then this is where
I ask you... What happens when you try starting Outlook? (e.g. do you get
an error message because the application crashed? you click on the outlook
icon to start the application and nothing. In this case, is Outlook listed
as a running process in task manager?)

Other than that and the only other key DLL that gets involved in managing
PST files is the MSPST32.DLL file. You could try doing the rename/repair
trick just like we did on MSMAPI32.

/neo

PS - I can't say this strongly enough. If anything has happened to the
Local Installation Source (MSOCache) folder on the hard drive, then after a
detect/repair you may have to reinstall Office 2003 Service Packs and
security updates to ensure that you have the right binary (EXE/DLL) files.
When things get this ugly, it just easier to uninstall/reinstall Office 2003
and then service pack/patch. This is an excellent troubleshooting step when
you have you installation media in hand and a fat broadband connection to
the internet.

I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the repair
option
for Office 2003 Professional.

Unfortunately, the repair replaces what appears to be the same file (date
Nov 5, 2007). And so I'm still unable to get into Outlook.

Greatly appreciate any wisdomo you can share. Thank you,


Todd

On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"

Assuming you didn't select to remove the install files at the end of the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\<LANGID> to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known issue
that this file doesn't get removed when uninstalling Office/Outlook 2007
and
isn't compatible with the previous versions of Outlook.

Bingo! Neo, I can't thank you enough. I'm on a trip for a week, and
the prospect of having to send and receive messages, including
attachments, through a web interface, uuh, it's enough to make me
shiver inside.

thank you. Whatever you did to earn the MVP title, you deserve it. I
can't begin to thank you enough.

I guess I should be happy that when I did my Office 2003 install, I
did not delete the install files just to recover some disk space. I'm
a believer now!

-AH

 

[db2734]

I'm having the same problems as Todd Kri so I tried to run FIXMAPI.EXE and
couldn't get it to run. I've got XP Pro. Thanks, db2734

Not sure if you have installed anything new that could break the MAPI
library chain, so for you I would suggest the following steps...

1) Run FIXMAPI.EXE (its in the windows\system32 directory assuming you are
using windows xp)
2) Now do the rename trick on MSMAPI32.DLL
3) Do the detect and repair via add/remove programs

Does Outlook start at this point? If no, then try this...

1) Go to the mail applet in the control panel
2) Select the Profiles button
3) Create a new mail profile (do not copy the old, just create a new one and
set it as the "always use this profile"

Does Outlook start at this point? If yes, then you have minor registry
corruption in regards to the old mail profile. Configure the new mail
profile with your old PST file and mail accounts. Delete the old mail
profile. (You can't copy it because if you do, you just copy the registry
corruption.)

If Outlook doesn't start at this point, create a new Windows logon ID and
see if Outlook will run under the new Windows logon id. This step will help
you isolate the problem as a machine wide problem or just isolated to your
current windows logon id. If it starts under the new ID, then something is
funky with your existing Windows ID. This is where I cut to the chase and
figure out what steps I need to take to backup the data for the messed up
\documents and settings\<userid> and the delete said corrupted set of
folders.

Now if it doesn't start after creating a new Windows ID, then this is where
I ask you... What happens when you try starting Outlook? (e.g. do you get
an error message because the application crashed? you click on the outlook
icon to start the application and nothing. In this case, is Outlook listed
as a running process in task manager?)

Other than that and the only other key DLL that gets involved in managing
PST files is the MSPST32.DLL file. You could try doing the rename/repair
trick just like we did on MSMAPI32.

/neo

PS - I can't say this strongly enough. If anything has happened to the
Local Installation Source (MSOCache) folder on the hard drive, then after a
detect/repair you may have to reinstall Office 2003 Service Packs and
security updates to ensure that you have the right binary (EXE/DLL) files.
When things get this ugly, it just easier to uninstall/reinstall Office 2003
and then service pack/patch. This is an excellent troubleshooting step when
you have you installation media in hand and a fat broadband connection to
the internet.

I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the repair
option
for Office 2003 Professional.

Unfortunately, the repair replaces what appears to be the same file (date
Nov 5, 2007). And so I'm still unable to get into Outlook.

Greatly appreciate any wisdomo you can share. Thank you,


Todd

On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"

Assuming you didn't select to remove the install files at the end of the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\<LANGID> to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known issue
that this file doesn't get removed when uninstalling Office/Outlook 2007
and
isn't compatible with the previous versions of Outlook.

Bingo! Neo, I can't thank you enough. I'm on a trip for a week, and
the prospect of having to send and receive messages, including
attachments, through a web interface, uuh, it's enough to make me
shiver inside.

thank you. Whatever you did to earn the MVP title, you deserve it. I
can't begin to thank you enough.

I guess I should be happy that when I did my Office 2003 install, I
did not delete the install files just to recover some disk space. I'm
a believer now!

-AH

 

[neo [mvp outlook]]

So you did all of the below and what happened? (e.g. no error messages and
outlook doesn't start.)

I'm having the same problems as Todd Kri so I tried to run FIXMAPI.EXE and
couldn't get it to run. I've got XP Pro. Thanks, db2734

Not sure if you have installed anything new that could break the MAPI
library chain, so for you I would suggest the following steps...

1) Run FIXMAPI.EXE (its in the windows\system32 directory assuming you
are
using windows xp)
2) Now do the rename trick on MSMAPI32.DLL
3) Do the detect and repair via add/remove programs

Does Outlook start at this point? If no, then try this...

1) Go to the mail applet in the control panel
2) Select the Profiles button
3) Create a new mail profile (do not copy the old, just create a new one
and
set it as the "always use this profile"

Does Outlook start at this point? If yes, then you have minor registry
corruption in regards to the old mail profile. Configure the new mail
profile with your old PST file and mail accounts. Delete the old mail
profile. (You can't copy it because if you do, you just copy the
registry
corruption.)

If Outlook doesn't start at this point, create a new Windows logon ID and
see if Outlook will run under the new Windows logon id. This step will
help
you isolate the problem as a machine wide problem or just isolated to
your
current windows logon id. If it starts under the new ID, then something
is
funky with your existing Windows ID. This is where I cut to the chase
and
figure out what steps I need to take to backup the data for the messed up
\documents and settings\<userid> and the delete said corrupted set of
folders.

Now if it doesn't start after creating a new Windows ID, then this is
where
I ask you... What happens when you try starting Outlook? (e.g. do you
get
an error message because the application crashed? you click on the
outlook
icon to start the application and nothing. In this case, is Outlook
listed
as a running process in task manager?)

Other than that and the only other key DLL that gets involved in managing
PST files is the MSPST32.DLL file. You could try doing the rename/repair
trick just like we did on MSMAPI32.

/neo

PS - I can't say this strongly enough. If anything has happened to the
Local Installation Source (MSOCache) folder on the hard drive, then after
a
detect/repair you may have to reinstall Office 2003 Service Packs and
security updates to ensure that you have the right binary (EXE/DLL)
files.
When things get this ugly, it just easier to uninstall/reinstall Office
2003
and then service pack/patch. This is an excellent troubleshooting step
when
you have you installation media in hand and a fat broadband connection to
the internet.

I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the repair
option
for Office 2003 Professional.

Unfortunately, the repair replaces what appears to be the same file
(date
Nov 5, 2007). And so I'm still unable to get into Outlook.

Greatly appreciate any wisdomo you can share. Thank you,


Todd

:

On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"

Assuming you didn't select to remove the install files at the end of
the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\<LANGID> to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known
issue
that this file doesn't get removed when uninstalling Office/Outlook
2007
and
isn't compatible with the previous versions of Outlook.

Bingo! Neo, I can't thank you enough. I'm on a trip for a week, and
the prospect of having to send and receive messages, including
attachments, through a web interface, uuh, it's enough to make me
shiver inside.

thank you. Whatever you did to earn the MVP title, you deserve it. I
can't begin to thank you enough.

I guess I should be happy that when I did my Office 2003 install, I
did not delete the install files just to recover some disk space. I'm
a believer now!

-AH

 

[db2734]

I found FIXMAPI.EXE in the system32 directory and used the browse button to
put it in the run box so Windows would open it. I couldn't get to open. I
also copied and pasted the file and this didn't work either. Can you tell me
what I'm doing wrong to get it to run. Thanks

So you did all of the below and what happened? (e.g. no error messages and
outlook doesn't start.)

I'm having the same problems as Todd Kri so I tried to run FIXMAPI.EXE and
couldn't get it to run. I've got XP Pro. Thanks, db2734

Not sure if you have installed anything new that could break the MAPI
library chain, so for you I would suggest the following steps...

1) Run FIXMAPI.EXE (its in the windows\system32 directory assuming you
are
using windows xp)
2) Now do the rename trick on MSMAPI32.DLL
3) Do the detect and repair via add/remove programs

Does Outlook start at this point? If no, then try this...

1) Go to the mail applet in the control panel
2) Select the Profiles button
3) Create a new mail profile (do not copy the old, just create a new one
and
set it as the "always use this profile"

Does Outlook start at this point? If yes, then you have minor registry
corruption in regards to the old mail profile. Configure the new mail
profile with your old PST file and mail accounts. Delete the old mail
profile. (You can't copy it because if you do, you just copy the
registry
corruption.)

If Outlook doesn't start at this point, create a new Windows logon ID and
see if Outlook will run under the new Windows logon id. This step will
help
you isolate the problem as a machine wide problem or just isolated to
your
current windows logon id. If it starts under the new ID, then something
is
funky with your existing Windows ID. This is where I cut to the chase
and
figure out what steps I need to take to backup the data for the messed up
\documents and settings\<userid> and the delete said corrupted set of
folders.

Now if it doesn't start after creating a new Windows ID, then this is
where
I ask you... What happens when you try starting Outlook? (e.g. do you
get
an error message because the application crashed? you click on the
outlook
icon to start the application and nothing. In this case, is Outlook
listed
as a running process in task manager?)

Other than that and the only other key DLL that gets involved in managing
PST files is the MSPST32.DLL file. You could try doing the rename/repair
trick just like we did on MSMAPI32.

/neo

PS - I can't say this strongly enough. If anything has happened to the
Local Installation Source (MSOCache) folder on the hard drive, then after
a
detect/repair you may have to reinstall Office 2003 Service Packs and
security updates to ensure that you have the right binary (EXE/DLL)
files.
When things get this ugly, it just easier to uninstall/reinstall Office
2003
and then service pack/patch. This is an excellent troubleshooting step
when
you have you installation media in hand and a fat broadband connection to
the internet.


I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the repair
option
for Office 2003 Professional.

Unfortunately, the repair replaces what appears to be the same file
(date
Nov 5, 2007). And so I'm still unable to get into Outlook.

Greatly appreciate any wisdomo you can share. Thank you,


Todd

:

On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"

Assuming you didn't select to remove the install files at the end of
the
install, you can try this. Rename MSMAPI32.DLL found at \Program
Files\Common Files\System\MSMAPI\<LANGID> to MSMAPI32.BAK. Perform a
detect/repair of Office 2003 via add/remove programs.

The reason I'm asking you to do the above is because it is a known
issue
that this file doesn't get removed when uninstalling Office/Outlook
2007
and
isn't compatible with the previous versions of Outlook.

Bingo! Neo, I can't thank you enough. I'm on a trip for a week, and
the prospect of having to send and receive messages, including
attachments, through a web interface, uuh, it's enough to make me
shiver inside.

thank you. Whatever you did to earn the MVP title, you deserve it. I
can't begin to thank you enough.

I guess I should be happy that when I did my Office 2003 install, I
did not delete the install files just to recover some disk space. I'm
a believer now!

-AH

 

[Milly Staples [MVP - Outlook]]

Simply double click fixmapi.exe to run it.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, db2734 asked:

| I found FIXMAPI.EXE in the system32 directory and used the browse
| button to put it in the run box so Windows would open it. I couldn't
| get to open. I also copied and pasted the file and this didn't work
| either. Can you tell me what I'm doing wrong to get it to run. Thanks
|
| "neo [mvp outlook]" wrote:
|
|| So you did all of the below and what happened? (e.g. no error
|| messages and outlook doesn't start.)
||
|| ||| I'm having the same problems as Todd Kri so I tried to run
||| FIXMAPI.EXE and couldn't get it to run. I've got XP Pro. Thanks,
||| db2734
|||
||| "neo [mvp outlook]" wrote:
|||
|||| Not sure if you have installed anything new that could break the
|||| MAPI library chain, so for you I would suggest the following
|||| steps...
||||
|||| 1) Run FIXMAPI.EXE (its in the windows\system32 directory
|||| assuming you are
|||| using windows xp)
|||| 2) Now do the rename trick on MSMAPI32.DLL
|||| 3) Do the detect and repair via add/remove programs
||||
|||| Does Outlook start at this point? If no, then try this...
||||
|||| 1) Go to the mail applet in the control panel
|||| 2) Select the Profiles button
|||| 3) Create a new mail profile (do not copy the old, just create a
|||| new one and
|||| set it as the "always use this profile"
||||
|||| Does Outlook start at this point? If yes, then you have minor
|||| registry corruption in regards to the old mail profile. Configure
|||| the new mail profile with your old PST file and mail accounts.
|||| Delete the old mail profile. (You can't copy it because if you
|||| do, you just copy the registry
|||| corruption.)
||||
|||| If Outlook doesn't start at this point, create a new Windows logon
|||| ID and see if Outlook will run under the new Windows logon id.
|||| This step will help
|||| you isolate the problem as a machine wide problem or just isolated
|||| to your
|||| current windows logon id. If it starts under the new ID, then
|||| something is
|||| funky with your existing Windows ID. This is where I cut to the
|||| chase and
|||| figure out what steps I need to take to backup the data for the
|||| messed up \documents and settings\<userid> and the delete said
|||| corrupted set of folders.
||||
|||| Now if it doesn't start after creating a new Windows ID, then this
|||| is where
|||| I ask you... What happens when you try starting Outlook? (e.g. do
|||| you get
|||| an error message because the application crashed? you click on the
|||| outlook
|||| icon to start the application and nothing. In this case, is
|||| Outlook listed
|||| as a running process in task manager?)
||||
|||| Other than that and the only other key DLL that gets involved in
|||| managing PST files is the MSPST32.DLL file. You could try doing
|||| the rename/repair trick just like we did on MSMAPI32.
||||
|||| /neo
||||
|||| PS - I can't say this strongly enough. If anything has happened
|||| to the Local Installation Source (MSOCache) folder on the hard
|||| drive, then after a
|||| detect/repair you may have to reinstall Office 2003 Service Packs
|||| and security updates to ensure that you have the right binary
|||| (EXE/DLL) files.
|||| When things get this ugly, it just easier to uninstall/reinstall
|||| Office 2003
|||| and then service pack/patch. This is an excellent troubleshooting
|||| step when
|||| you have you installation media in hand and a fat broadband
|||| connection to the internet.
||||
||||
|||| ||||| I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the
||||| repair option
||||| for Office 2003 Professional.
|||||
||||| Unfortunately, the repair replaces what appears to be the same
||||| file (date
||||| Nov 5, 2007). And so I'm still unable to get into Outlook.
|||||
||||| Greatly appreciate any wisdomo you can share. Thank you,
|||||
|||||
||||| Todd
|||||
||||| "Andrew Hamilton" wrote:
|||||
|||||| On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
||||||
||||||| Assuming you didn't select to remove the install files at the
||||||| end of the
||||||| install, you can try this. Rename MSMAPI32.DLL found at
||||||| \Program Files\Common Files\System\MSMAPI\<LANGID> to
||||||| MSMAPI32.BAK. Perform a detect/repair of Office 2003 via
||||||| add/remove programs.
|||||||
||||||| The reason I'm asking you to do the above is because it is a
||||||| known issue
||||||| that this file doesn't get removed when uninstalling
||||||| Office/Outlook 2007
||||||| and
||||||| isn't compatible with the previous versions of Outlook.
||||||
|||||| Bingo! Neo, I can't thank you enough. I'm on a trip for a
|||||| week, and the prospect of having to send and receive messages,
|||||| including attachments, through a web interface, uuh, it's enough
|||||| to make me shiver inside.
||||||
|||||| thank you. Whatever you did to earn the MVP title, you deserve
|||||| it. I can't begin to thank you enough.
||||||
|||||| I guess I should be happy that when I did my Office 2003
|||||| install, I did not delete the install files just to recover some
|||||| disk space. I'm a believer now!
||||||
|||||| -AH

 

[db2734]

I tried that first along with right click and open. It won't open. Another
thing I'm wondering about is when I renamed the files MSMAPI32.DLL &
MSPST32.DLL to MSMAPI32.BAK & MSPST32.BAK and ran the Office 2003 repair it
put the original files back in. Now I have both sets of files (.DLL and .BAK)
in the system/MSMAPI/1033 folder. I checked the size of
each file and they are the same. If we get this FIXMAPI repair tool to work
do I delete the .BAK files out and then change the extensions on the .DLL
files again before running my Office repair?

Simply double click fixmapi.exe to run it.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, db2734 asked:

| I found FIXMAPI.EXE in the system32 directory and used the browse
| button to put it in the run box so Windows would open it. I couldn't
| get to open. I also copied and pasted the file and this didn't work
| either. Can you tell me what I'm doing wrong to get it to run. Thanks
|
| "neo [mvp outlook]" wrote:
|
|| So you did all of the below and what happened? (e.g. no error
|| messages and outlook doesn't start.)
||
|| ||| I'm having the same problems as Todd Kri so I tried to run
||| FIXMAPI.EXE and couldn't get it to run. I've got XP Pro. Thanks,
||| db2734
|||
||| "neo [mvp outlook]" wrote:
|||
|||| Not sure if you have installed anything new that could break the
|||| MAPI library chain, so for you I would suggest the following
|||| steps...
||||
|||| 1) Run FIXMAPI.EXE (its in the windows\system32 directory
|||| assuming you are
|||| using windows xp)
|||| 2) Now do the rename trick on MSMAPI32.DLL
|||| 3) Do the detect and repair via add/remove programs
||||
|||| Does Outlook start at this point? If no, then try this...
||||
|||| 1) Go to the mail applet in the control panel
|||| 2) Select the Profiles button
|||| 3) Create a new mail profile (do not copy the old, just create a
|||| new one and
|||| set it as the "always use this profile"
||||
|||| Does Outlook start at this point? If yes, then you have minor
|||| registry corruption in regards to the old mail profile. Configure
|||| the new mail profile with your old PST file and mail accounts.
|||| Delete the old mail profile. (You can't copy it because if you
|||| do, you just copy the registry
|||| corruption.)
||||
|||| If Outlook doesn't start at this point, create a new Windows logon
|||| ID and see if Outlook will run under the new Windows logon id.
|||| This step will help
|||| you isolate the problem as a machine wide problem or just isolated
|||| to your
|||| current windows logon id. If it starts under the new ID, then
|||| something is
|||| funky with your existing Windows ID. This is where I cut to the
|||| chase and
|||| figure out what steps I need to take to backup the data for the
|||| messed up \documents and settings\<userid> and the delete said
|||| corrupted set of folders.
||||
|||| Now if it doesn't start after creating a new Windows ID, then this
|||| is where
|||| I ask you... What happens when you try starting Outlook? (e.g. do
|||| you get
|||| an error message because the application crashed? you click on the
|||| outlook
|||| icon to start the application and nothing. In this case, is
|||| Outlook listed
|||| as a running process in task manager?)
||||
|||| Other than that and the only other key DLL that gets involved in
|||| managing PST files is the MSPST32.DLL file. You could try doing
|||| the rename/repair trick just like we did on MSMAPI32.
||||
|||| /neo
||||
|||| PS - I can't say this strongly enough. If anything has happened
|||| to the Local Installation Source (MSOCache) folder on the hard
|||| drive, then after a
|||| detect/repair you may have to reinstall Office 2003 Service Packs
|||| and security updates to ensure that you have the right binary
|||| (EXE/DLL) files.
|||| When things get this ugly, it just easier to uninstall/reinstall
|||| Office 2003
|||| and then service pack/patch. This is an excellent troubleshooting
|||| step when
|||| you have you installation media in hand and a fat broadband
|||| connection to the internet.
||||
||||
|||| ||||| I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the
||||| repair option
||||| for Office 2003 Professional.
|||||
||||| Unfortunately, the repair replaces what appears to be the same
||||| file (date
||||| Nov 5, 2007). And so I'm still unable to get into Outlook.
|||||
||||| Greatly appreciate any wisdomo you can share. Thank you,
|||||
|||||
||||| Todd
|||||
||||| "Andrew Hamilton" wrote:
|||||
|||||| On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
||||||
||||||| Assuming you didn't select to remove the install files at the
||||||| end of the
||||||| install, you can try this. Rename MSMAPI32.DLL found at
||||||| \Program Files\Common Files\System\MSMAPI\<LANGID> to
||||||| MSMAPI32.BAK. Perform a detect/repair of Office 2003 via
||||||| add/remove programs.
|||||||
||||||| The reason I'm asking you to do the above is because it is a
||||||| known issue
||||||| that this file doesn't get removed when uninstalling
||||||| Office/Outlook 2007
||||||| and
||||||| isn't compatible with the previous versions of Outlook.
||||||
|||||| Bingo! Neo, I can't thank you enough. I'm on a trip for a
|||||| week, and the prospect of having to send and receive messages,
|||||| including attachments, through a web interface, uuh, it's enough
|||||| to make me shiver inside.
||||||
|||||| thank you. Whatever you did to earn the MVP title, you deserve
|||||| it. I can't begin to thank you enough.
||||||
|||||| I guess I should be happy that when I did my Office 2003
|||||| install, I did not delete the install files just to recover some
|||||| disk space. I'm a believer now!
||||||
|||||| -AH

 

[neo [mvp outlook]]

You can delete the .bak files after the repair because you verified that
repair process brought in new copies of each.

Lets try this... does Outlook open in safe mode? How to:
Start > Run > outlook.exe /safe > OK button

I tried that first along with right click and open. It won't open. Another
thing I'm wondering about is when I renamed the files MSMAPI32.DLL &
MSPST32.DLL to MSMAPI32.BAK & MSPST32.BAK and ran the Office 2003 repair
it
put the original files back in. Now I have both sets of files (.DLL and
.BAK)
in the system/MSMAPI/1033 folder. I checked the size of
each file and they are the same. If we get this FIXMAPI repair tool to
work
do I delete the .BAK files out and then change the extensions on the .DLL
files again before running my Office repair?

Simply double click fixmapi.exe to run it.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, db2734 asked:

| I found FIXMAPI.EXE in the system32 directory and used the browse
| button to put it in the run box so Windows would open it. I couldn't
| get to open. I also copied and pasted the file and this didn't work
| either. Can you tell me what I'm doing wrong to get it to run. Thanks
|
| "neo [mvp outlook]" wrote:
|
|| So you did all of the below and what happened? (e.g. no error
|| messages and outlook doesn't start.)
||
|| ||| I'm having the same problems as Todd Kri so I tried to run
||| FIXMAPI.EXE and couldn't get it to run. I've got XP Pro. Thanks,
||| db2734
|||
||| "neo [mvp outlook]" wrote:
|||
|||| Not sure if you have installed anything new that could break the
|||| MAPI library chain, so for you I would suggest the following
|||| steps...
||||
|||| 1) Run FIXMAPI.EXE (its in the windows\system32 directory
|||| assuming you are
|||| using windows xp)
|||| 2) Now do the rename trick on MSMAPI32.DLL
|||| 3) Do the detect and repair via add/remove programs
||||
|||| Does Outlook start at this point? If no, then try this...
||||
|||| 1) Go to the mail applet in the control panel
|||| 2) Select the Profiles button
|||| 3) Create a new mail profile (do not copy the old, just create a
|||| new one and
|||| set it as the "always use this profile"
||||
|||| Does Outlook start at this point? If yes, then you have minor
|||| registry corruption in regards to the old mail profile. Configure
|||| the new mail profile with your old PST file and mail accounts.
|||| Delete the old mail profile. (You can't copy it because if you
|||| do, you just copy the registry
|||| corruption.)
||||
|||| If Outlook doesn't start at this point, create a new Windows logon
|||| ID and see if Outlook will run under the new Windows logon id.
|||| This step will help
|||| you isolate the problem as a machine wide problem or just isolated
|||| to your
|||| current windows logon id. If it starts under the new ID, then
|||| something is
|||| funky with your existing Windows ID. This is where I cut to the
|||| chase and
|||| figure out what steps I need to take to backup the data for the
|||| messed up \documents and settings\<userid> and the delete said
|||| corrupted set of folders.
||||
|||| Now if it doesn't start after creating a new Windows ID, then this
|||| is where
|||| I ask you... What happens when you try starting Outlook? (e.g. do
|||| you get
|||| an error message because the application crashed? you click on the
|||| outlook
|||| icon to start the application and nothing. In this case, is
|||| Outlook listed
|||| as a running process in task manager?)
||||
|||| Other than that and the only other key DLL that gets involved in
|||| managing PST files is the MSPST32.DLL file. You could try doing
|||| the rename/repair trick just like we did on MSMAPI32.
||||
|||| /neo
||||
|||| PS - I can't say this strongly enough. If anything has happened
|||| to the Local Installation Source (MSOCache) folder on the hard
|||| drive, then after a
|||| detect/repair you may have to reinstall Office 2003 Service Packs
|||| and security updates to ensure that you have the right binary
|||| (EXE/DLL) files.
|||| When things get this ugly, it just easier to uninstall/reinstall
|||| Office 2003
|||| and then service pack/patch. This is an excellent troubleshooting
|||| step when
|||| you have you installation media in hand and a fat broadband
|||| connection to the internet.
||||
||||
|||| ||||| I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the
||||| repair option
||||| for Office 2003 Professional.
|||||
||||| Unfortunately, the repair replaces what appears to be the same
||||| file (date
||||| Nov 5, 2007). And so I'm still unable to get into Outlook.
|||||
||||| Greatly appreciate any wisdomo you can share. Thank you,
|||||
|||||
||||| Todd
|||||
||||| "Andrew Hamilton" wrote:
|||||
|||||| On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
||||||
||||||| Assuming you didn't select to remove the install files at the
||||||| end of the
||||||| install, you can try this. Rename MSMAPI32.DLL found at
||||||| \Program Files\Common Files\System\MSMAPI\<LANGID> to
||||||| MSMAPI32.BAK. Perform a detect/repair of Office 2003 via
||||||| add/remove programs.
|||||||
||||||| The reason I'm asking you to do the above is because it is a
||||||| known issue
||||||| that this file doesn't get removed when uninstalling
||||||| Office/Outlook 2007
||||||| and
||||||| isn't compatible with the previous versions of Outlook.
||||||
|||||| Bingo! Neo, I can't thank you enough. I'm on a trip for a
|||||| week, and the prospect of having to send and receive messages,
|||||| including attachments, through a web interface, uuh, it's enough
|||||| to make me shiver inside.
||||||
|||||| thank you. Whatever you did to earn the MVP title, you deserve
|||||| it. I can't begin to thank you enough.
||||||
|||||| I guess I should be happy that when I did my Office 2003
|||||| install, I did not delete the install files just to recover some
|||||| disk space. I'm a believer now!
||||||
|||||| -AH

 

[rolecgroup]

I'd like to join in with this if i may.

Am having the same problems. Have followed all your instruction and still
get the following in both safe and standard mode, and regardless of User:

"Unable to open your default email folders. Outlook could not start because
a data file to send and receive mail could not be found. To add a data file,
such as a personal folder file, double-click the Mail icons in Windows
Control Panel."

If i go to create a data folder in Mail i get :-

"An unknown error occured, error code: 0x80070002"

Like everyone else i removed a 30day 2007 trial and installed 2003
Professional

TIA



Dean.

You can delete the .bak files after the repair because you verified that
repair process brought in new copies of each.

Lets try this... does Outlook open in safe mode? How to:
Start > Run > outlook.exe /safe > OK button

I tried that first along with right click and open. It won't open. Another
thing I'm wondering about is when I renamed the files MSMAPI32.DLL &
MSPST32.DLL to MSMAPI32.BAK & MSPST32.BAK and ran the Office 2003 repair
it
put the original files back in. Now I have both sets of files (.DLL and
.BAK)
in the system/MSMAPI/1033 folder. I checked the size of
each file and they are the same. If we get this FIXMAPI repair tool to
work
do I delete the .BAK files out and then change the extensions on the .DLL
files again before running my Office repair?

Simply double click fixmapi.exe to run it.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, db2734 asked:

| I found FIXMAPI.EXE in the system32 directory and used the browse
| button to put it in the run box so Windows would open it. I couldn't
| get to open. I also copied and pasted the file and this didn't work
| either. Can you tell me what I'm doing wrong to get it to run. Thanks
|
| "neo [mvp outlook]" wrote:
|
|| So you did all of the below and what happened? (e.g. no error
|| messages and outlook doesn't start.)
||
|| ||| I'm having the same problems as Todd Kri so I tried to run
||| FIXMAPI.EXE and couldn't get it to run. I've got XP Pro. Thanks,
||| db2734
|||
||| "neo [mvp outlook]" wrote:
|||
|||| Not sure if you have installed anything new that could break the
|||| MAPI library chain, so for you I would suggest the following
|||| steps...
||||
|||| 1) Run FIXMAPI.EXE (its in the windows\system32 directory
|||| assuming you are
|||| using windows xp)
|||| 2) Now do the rename trick on MSMAPI32.DLL
|||| 3) Do the detect and repair via add/remove programs
||||
|||| Does Outlook start at this point? If no, then try this...
||||
|||| 1) Go to the mail applet in the control panel
|||| 2) Select the Profiles button
|||| 3) Create a new mail profile (do not copy the old, just create a
|||| new one and
|||| set it as the "always use this profile"
||||
|||| Does Outlook start at this point? If yes, then you have minor
|||| registry corruption in regards to the old mail profile. Configure
|||| the new mail profile with your old PST file and mail accounts.
|||| Delete the old mail profile. (You can't copy it because if you
|||| do, you just copy the registry
|||| corruption.)
||||
|||| If Outlook doesn't start at this point, create a new Windows logon
|||| ID and see if Outlook will run under the new Windows logon id.
|||| This step will help
|||| you isolate the problem as a machine wide problem or just isolated
|||| to your
|||| current windows logon id. If it starts under the new ID, then
|||| something is
|||| funky with your existing Windows ID. This is where I cut to the
|||| chase and
|||| figure out what steps I need to take to backup the data for the
|||| messed up \documents and settings\<userid> and the delete said
|||| corrupted set of folders.
||||
|||| Now if it doesn't start after creating a new Windows ID, then this
|||| is where
|||| I ask you... What happens when you try starting Outlook? (e.g. do
|||| you get
|||| an error message because the application crashed? you click on the
|||| outlook
|||| icon to start the application and nothing. In this case, is
|||| Outlook listed
|||| as a running process in task manager?)
||||
|||| Other than that and the only other key DLL that gets involved in
|||| managing PST files is the MSPST32.DLL file. You could try doing
|||| the rename/repair trick just like we did on MSMAPI32.
||||
|||| /neo
||||
|||| PS - I can't say this strongly enough. If anything has happened
|||| to the Local Installation Source (MSOCache) folder on the hard
|||| drive, then after a
|||| detect/repair you may have to reinstall Office 2003 Service Packs
|||| and security updates to ensure that you have the right binary
|||| (EXE/DLL) files.
|||| When things get this ugly, it just easier to uninstall/reinstall
|||| Office 2003
|||| and then service pack/patch. This is an excellent troubleshooting
|||| step when
|||| you have you installation media in hand and a fat broadband
|||| connection to the internet.
||||
||||
|||| ||||| I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the
||||| repair option
||||| for Office 2003 Professional.
|||||
||||| Unfortunately, the repair replaces what appears to be the same
||||| file (date
||||| Nov 5, 2007). And so I'm still unable to get into Outlook.
|||||
||||| Greatly appreciate any wisdomo you can share. Thank you,
|||||
|||||
||||| Todd
|||||
||||| "Andrew Hamilton" wrote:
|||||
|||||| On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
||||||
||||||| Assuming you didn't select to remove the install files at the
||||||| end of the
||||||| install, you can try this. Rename MSMAPI32.DLL found at
||||||| \Program Files\Common Files\System\MSMAPI\<LANGID> to
||||||| MSMAPI32.BAK. Perform a detect/repair of Office 2003 via
||||||| add/remove programs.
|||||||
||||||| The reason I'm asking you to do the above is because it is a
||||||| known issue
||||||| that this file doesn't get removed when uninstalling
||||||| Office/Outlook 2007
||||||| and
||||||| isn't compatible with the previous versions of Outlook.
||||||
|||||| Bingo! Neo, I can't thank you enough. I'm on a trip for a
|||||| week, and the prospect of having to send and receive messages,
|||||| including attachments, through a web interface, uuh, it's enough
|||||| to make me shiver inside.
||||||
|||||| thank you. Whatever you did to earn the MVP title, you deserve
|||||| it. I can't begin to thank you enough.
||||||
|||||| I guess I should be happy that when I did my Office 2003
|||||| install, I did not delete the install files just to recover some
|||||| disk space. I'm a believer now!
||||||
|||||| -AH

 

[db2734]

It tries to open,but as it does a window comes up and says Outlook can't open
because theres no data file.

You can delete the .bak files after the repair because you verified that
repair process brought in new copies of each.

Lets try this... does Outlook open in safe mode? How to:
Start > Run > outlook.exe /safe > OK button

I tried that first along with right click and open. It won't open. Another
thing I'm wondering about is when I renamed the files MSMAPI32.DLL &
MSPST32.DLL to MSMAPI32.BAK & MSPST32.BAK and ran the Office 2003 repair
it
put the original files back in. Now I have both sets of files (.DLL and
.BAK)
in the system/MSMAPI/1033 folder. I checked the size of
each file and they are the same. If we get this FIXMAPI repair tool to
work
do I delete the .BAK files out and then change the extensions on the .DLL
files again before running my Office repair?

Simply double click fixmapi.exe to run it.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, db2734 asked:

| I found FIXMAPI.EXE in the system32 directory and used the browse
| button to put it in the run box so Windows would open it. I couldn't
| get to open. I also copied and pasted the file and this didn't work
| either. Can you tell me what I'm doing wrong to get it to run. Thanks
|
| "neo [mvp outlook]" wrote:
|
|| So you did all of the below and what happened? (e.g. no error
|| messages and outlook doesn't start.)
||
|| ||| I'm having the same problems as Todd Kri so I tried to run
||| FIXMAPI.EXE and couldn't get it to run. I've got XP Pro. Thanks,
||| db2734
|||
||| "neo [mvp outlook]" wrote:
|||
|||| Not sure if you have installed anything new that could break the
|||| MAPI library chain, so for you I would suggest the following
|||| steps...
||||
|||| 1) Run FIXMAPI.EXE (its in the windows\system32 directory
|||| assuming you are
|||| using windows xp)
|||| 2) Now do the rename trick on MSMAPI32.DLL
|||| 3) Do the detect and repair via add/remove programs
||||
|||| Does Outlook start at this point? If no, then try this...
||||
|||| 1) Go to the mail applet in the control panel
|||| 2) Select the Profiles button
|||| 3) Create a new mail profile (do not copy the old, just create a
|||| new one and
|||| set it as the "always use this profile"
||||
|||| Does Outlook start at this point? If yes, then you have minor
|||| registry corruption in regards to the old mail profile. Configure
|||| the new mail profile with your old PST file and mail accounts.
|||| Delete the old mail profile. (You can't copy it because if you
|||| do, you just copy the registry
|||| corruption.)
||||
|||| If Outlook doesn't start at this point, create a new Windows logon
|||| ID and see if Outlook will run under the new Windows logon id.
|||| This step will help
|||| you isolate the problem as a machine wide problem or just isolated
|||| to your
|||| current windows logon id. If it starts under the new ID, then
|||| something is
|||| funky with your existing Windows ID. This is where I cut to the
|||| chase and
|||| figure out what steps I need to take to backup the data for the
|||| messed up \documents and settings\<userid> and the delete said
|||| corrupted set of folders.
||||
|||| Now if it doesn't start after creating a new Windows ID, then this
|||| is where
|||| I ask you... What happens when you try starting Outlook? (e.g. do
|||| you get
|||| an error message because the application crashed? you click on the
|||| outlook
|||| icon to start the application and nothing. In this case, is
|||| Outlook listed
|||| as a running process in task manager?)
||||
|||| Other than that and the only other key DLL that gets involved in
|||| managing PST files is the MSPST32.DLL file. You could try doing
|||| the rename/repair trick just like we did on MSMAPI32.
||||
|||| /neo
||||
|||| PS - I can't say this strongly enough. If anything has happened
|||| to the Local Installation Source (MSOCache) folder on the hard
|||| drive, then after a
|||| detect/repair you may have to reinstall Office 2003 Service Packs
|||| and security updates to ensure that you have the right binary
|||| (EXE/DLL) files.
|||| When things get this ugly, it just easier to uninstall/reinstall
|||| Office 2003
|||| and then service pack/patch. This is an excellent troubleshooting
|||| step when
|||| you have you installation media in hand and a fat broadband
|||| connection to the internet.
||||
||||
|||| ||||| I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the
||||| repair option
||||| for Office 2003 Professional.
|||||
||||| Unfortunately, the repair replaces what appears to be the same
||||| file (date
||||| Nov 5, 2007). And so I'm still unable to get into Outlook.
|||||
||||| Greatly appreciate any wisdomo you can share. Thank you,
|||||
|||||
||||| Todd
|||||
||||| "Andrew Hamilton" wrote:
|||||
|||||| On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
||||||
||||||| Assuming you didn't select to remove the install files at the
||||||| end of the
||||||| install, you can try this. Rename MSMAPI32.DLL found at
||||||| \Program Files\Common Files\System\MSMAPI\<LANGID> to
||||||| MSMAPI32.BAK. Perform a detect/repair of Office 2003 via
||||||| add/remove programs.
|||||||
||||||| The reason I'm asking you to do the above is because it is a
||||||| known issue
||||||| that this file doesn't get removed when uninstalling
||||||| Office/Outlook 2007
||||||| and
||||||| isn't compatible with the previous versions of Outlook.
||||||
|||||| Bingo! Neo, I can't thank you enough. I'm on a trip for a
|||||| week, and the prospect of having to send and receive messages,
|||||| including attachments, through a web interface, uuh, it's enough
|||||| to make me shiver inside.
||||||
|||||| thank you. Whatever you did to earn the MVP title, you deserve
|||||| it. I can't begin to thank you enough.
||||||
|||||| I guess I should be happy that when I did my Office 2003
|||||| install, I did not delete the install files just to recover some
|||||| disk space. I'm a believer now!
||||||
|||||| -AH

 

[neo [mvp outlook]]

Does Outlook start with either of these command line switches?

start > run > outlook.exe /cleanpst > ok button

or

start > run > outlook.exe /cleanprofile > ok button

/neo

PS - please use the /cleanpst switch first. This will try to associate a
new PST file to your mail profile. /cleanprofile tries to remove bogus
registry keys and/or recreate default registry keys that deal with your
e-mail profile

It tries to open,but as it does a window comes up and says Outlook can't
open
because theres no data file.

You can delete the .bak files after the repair because you verified that
repair process brought in new copies of each.

Lets try this... does Outlook open in safe mode? How to:
Start > Run > outlook.exe /safe > OK button

I tried that first along with right click and open. It won't open.
Another
thing I'm wondering about is when I renamed the files MSMAPI32.DLL &
MSPST32.DLL to MSMAPI32.BAK & MSPST32.BAK and ran the Office 2003
repair
it
put the original files back in. Now I have both sets of files (.DLL and
.BAK)
in the system/MSMAPI/1033 folder. I checked the size
of
each file and they are the same. If we get this FIXMAPI repair tool to
work
do I delete the .BAK files out and then change the extensions on the
.DLL
files again before running my Office repair?

:

Simply double click fixmapi.exe to run it.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, db2734 asked:

| I found FIXMAPI.EXE in the system32 directory and used the browse
| button to put it in the run box so Windows would open it. I couldn't
| get to open. I also copied and pasted the file and this didn't work
| either. Can you tell me what I'm doing wrong to get it to run.
Thanks
|
| "neo [mvp outlook]" wrote:
|
|| So you did all of the below and what happened? (e.g. no error
|| messages and outlook doesn't start.)
||
|| ||| I'm having the same problems as Todd Kri so I tried to run
||| FIXMAPI.EXE and couldn't get it to run. I've got XP Pro. Thanks,
||| db2734
|||
||| "neo [mvp outlook]" wrote:
|||
|||| Not sure if you have installed anything new that could break the
|||| MAPI library chain, so for you I would suggest the following
|||| steps...
||||
|||| 1) Run FIXMAPI.EXE (its in the windows\system32 directory
|||| assuming you are
|||| using windows xp)
|||| 2) Now do the rename trick on MSMAPI32.DLL
|||| 3) Do the detect and repair via add/remove programs
||||
|||| Does Outlook start at this point? If no, then try this...
||||
|||| 1) Go to the mail applet in the control panel
|||| 2) Select the Profiles button
|||| 3) Create a new mail profile (do not copy the old, just create a
|||| new one and
|||| set it as the "always use this profile"
||||
|||| Does Outlook start at this point? If yes, then you have minor
|||| registry corruption in regards to the old mail profile.
Configure
|||| the new mail profile with your old PST file and mail accounts.
|||| Delete the old mail profile. (You can't copy it because if you
|||| do, you just copy the registry
|||| corruption.)
||||
|||| If Outlook doesn't start at this point, create a new Windows
logon
|||| ID and see if Outlook will run under the new Windows logon id.
|||| This step will help
|||| you isolate the problem as a machine wide problem or just
isolated
|||| to your
|||| current windows logon id. If it starts under the new ID, then
|||| something is
|||| funky with your existing Windows ID. This is where I cut to the
|||| chase and
|||| figure out what steps I need to take to backup the data for the
|||| messed up \documents and settings\<userid> and the delete said
|||| corrupted set of folders.
||||
|||| Now if it doesn't start after creating a new Windows ID, then
this
|||| is where
|||| I ask you... What happens when you try starting Outlook? (e.g.
do
|||| you get
|||| an error message because the application crashed? you click on
the
|||| outlook
|||| icon to start the application and nothing. In this case, is
|||| Outlook listed
|||| as a running process in task manager?)
||||
|||| Other than that and the only other key DLL that gets involved in
|||| managing PST files is the MSPST32.DLL file. You could try doing
|||| the rename/repair trick just like we did on MSMAPI32.
||||
|||| /neo
||||
|||| PS - I can't say this strongly enough. If anything has happened
|||| to the Local Installation Source (MSOCache) folder on the hard
|||| drive, then after a
|||| detect/repair you may have to reinstall Office 2003 Service Packs
|||| and security updates to ensure that you have the right binary
|||| (EXE/DLL) files.
|||| When things get this ugly, it just easier to uninstall/reinstall
|||| Office 2003
|||| and then service pack/patch. This is an excellent
troubleshooting
|||| step when
|||| you have you installation media in hand and a fat broadband
|||| connection to the internet.
||||
||||
|||| ||||| I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the
||||| repair option
||||| for Office 2003 Professional.
|||||
||||| Unfortunately, the repair replaces what appears to be the same
||||| file (date
||||| Nov 5, 2007). And so I'm still unable to get into Outlook.
|||||
||||| Greatly appreciate any wisdomo you can share. Thank you,
|||||
|||||
||||| Todd
|||||
||||| "Andrew Hamilton" wrote:
|||||
|||||| On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
||||||
||||||| Assuming you didn't select to remove the install files at the
||||||| end of the
||||||| install, you can try this. Rename MSMAPI32.DLL found at
||||||| \Program Files\Common Files\System\MSMAPI\<LANGID> to
||||||| MSMAPI32.BAK. Perform a detect/repair of Office 2003 via
||||||| add/remove programs.
|||||||
||||||| The reason I'm asking you to do the above is because it is a
||||||| known issue
||||||| that this file doesn't get removed when uninstalling
||||||| Office/Outlook 2007
||||||| and
||||||| isn't compatible with the previous versions of Outlook.
||||||
|||||| Bingo! Neo, I can't thank you enough. I'm on a trip for a
|||||| week, and the prospect of having to send and receive messages,
|||||| including attachments, through a web interface, uuh, it's
enough
|||||| to make me shiver inside.
||||||
|||||| thank you. Whatever you did to earn the MVP title, you deserve
|||||| it. I can't begin to thank you enough.
||||||
|||||| I guess I should be happy that when I did my Office 2003
|||||| install, I did not delete the install files just to recover
some
|||||| disk space. I'm a believer now!
||||||
|||||| -AH

 

[db2734]

I tried both commands and no luck with making a new data file folder. After I
ran the first command (outlook.exe /cleanpst) a window came up to use the old
profile or make a new profile so I selected the old profile and it said I
didn't have a data folder to send mail. I then ran the second
command(outlook.exe /cleanprofile) and it said the same thing. I then made a
new profile and the Outlook Wizard started up. I re-entered all my e-mail
setup information and I thought it was going to work,but when I open Outlook
it still says I have no data file folder to send mail and it won't let me
make one. I deleted the old profile out in the control panel/mail setup to
make the Outlook Wizard activate,but maybe didn't have to.

Does Outlook start with either of these command line switches?

start > run > outlook.exe /cleanpst > ok button

or

start > run > outlook.exe /cleanprofile > ok button

/neo

PS - please use the /cleanpst switch first. This will try to associate a
new PST file to your mail profile. /cleanprofile tries to remove bogus
registry keys and/or recreate default registry keys that deal with your
e-mail profile

It tries to open,but as it does a window comes up and says Outlook can't
open
because theres no data file.

You can delete the .bak files after the repair because you verified that
repair process brought in new copies of each.

Lets try this... does Outlook open in safe mode? How to:
Start > Run > outlook.exe /safe > OK button


I tried that first along with right click and open. It won't open.
Another
thing I'm wondering about is when I renamed the files MSMAPI32.DLL &
MSPST32.DLL to MSMAPI32.BAK & MSPST32.BAK and ran the Office 2003
repair
it
put the original files back in. Now I have both sets of files (.DLL and
.BAK)
in the system/MSMAPI/1033 folder. I checked the size
of
each file and they are the same. If we get this FIXMAPI repair tool to
work
do I delete the .BAK files out and then change the extensions on the
.DLL
files again before running my Office repair?

:

Simply double click fixmapi.exe to run it.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, db2734 asked:

| I found FIXMAPI.EXE in the system32 directory and used the browse
| button to put it in the run box so Windows would open it. I couldn't
| get to open. I also copied and pasted the file and this didn't work
| either. Can you tell me what I'm doing wrong to get it to run.
Thanks
|
| "neo [mvp outlook]" wrote:
|
|| So you did all of the below and what happened? (e.g. no error
|| messages and outlook doesn't start.)
||
|| ||| I'm having the same problems as Todd Kri so I tried to run
||| FIXMAPI.EXE and couldn't get it to run. I've got XP Pro. Thanks,
||| db2734
|||
||| "neo [mvp outlook]" wrote:
|||
|||| Not sure if you have installed anything new that could break the
|||| MAPI library chain, so for you I would suggest the following
|||| steps...
||||
|||| 1) Run FIXMAPI.EXE (its in the windows\system32 directory
|||| assuming you are
|||| using windows xp)
|||| 2) Now do the rename trick on MSMAPI32.DLL
|||| 3) Do the detect and repair via add/remove programs
||||
|||| Does Outlook start at this point? If no, then try this...
||||
|||| 1) Go to the mail applet in the control panel
|||| 2) Select the Profiles button
|||| 3) Create a new mail profile (do not copy the old, just create a
|||| new one and
|||| set it as the "always use this profile"
||||
|||| Does Outlook start at this point? If yes, then you have minor
|||| registry corruption in regards to the old mail profile.
Configure
|||| the new mail profile with your old PST file and mail accounts.
|||| Delete the old mail profile. (You can't copy it because if you
|||| do, you just copy the registry
|||| corruption.)
||||
|||| If Outlook doesn't start at this point, create a new Windows
logon
|||| ID and see if Outlook will run under the new Windows logon id.
|||| This step will help
|||| you isolate the problem as a machine wide problem or just
isolated
|||| to your
|||| current windows logon id. If it starts under the new ID, then
|||| something is
|||| funky with your existing Windows ID. This is where I cut to the
|||| chase and
|||| figure out what steps I need to take to backup the data for the
|||| messed up \documents and settings\<userid> and the delete said
|||| corrupted set of folders.
||||
|||| Now if it doesn't start after creating a new Windows ID, then
this
|||| is where
|||| I ask you... What happens when you try starting Outlook? (e.g.
do
|||| you get
|||| an error message because the application crashed? you click on
the
|||| outlook
|||| icon to start the application and nothing. In this case, is
|||| Outlook listed
|||| as a running process in task manager?)
||||
|||| Other than that and the only other key DLL that gets involved in
|||| managing PST files is the MSPST32.DLL file. You could try doing
|||| the rename/repair trick just like we did on MSMAPI32.
||||
|||| /neo
||||
|||| PS - I can't say this strongly enough. If anything has happened
|||| to the Local Installation Source (MSOCache) folder on the hard
|||| drive, then after a
|||| detect/repair you may have to reinstall Office 2003 Service Packs
|||| and security updates to ensure that you have the right binary
|||| (EXE/DLL) files.
|||| When things get this ugly, it just easier to uninstall/reinstall
|||| Office 2003
|||| and then service pack/patch. This is an excellent
troubleshooting
|||| step when
|||| you have you installation media in hand and a fat broadband
|||| connection to the internet.
||||
||||
|||| ||||| I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the
||||| repair option
||||| for Office 2003 Professional.
|||||
||||| Unfortunately, the repair replaces what appears to be the same
||||| file (date
||||| Nov 5, 2007). And so I'm still unable to get into Outlook.
|||||
||||| Greatly appreciate any wisdomo you can share. Thank you,
|||||
|||||
||||| Todd
|||||
||||| "Andrew Hamilton" wrote:
|||||
|||||| On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
||||||
||||||| Assuming you didn't select to remove the install files at the
||||||| end of the
||||||| install, you can try this. Rename MSMAPI32.DLL found at
||||||| \Program Files\Common Files\System\MSMAPI\<LANGID> to
||||||| MSMAPI32.BAK. Perform a detect/repair of Office 2003 via
||||||| add/remove programs.
|||||||
||||||| The reason I'm asking you to do the above is because it is a
||||||| known issue
||||||| that this file doesn't get removed when uninstalling
||||||| Office/Outlook 2007
||||||| and
||||||| isn't compatible with the previous versions of Outlook.
||||||
|||||| Bingo! Neo, I can't thank you enough. I'm on a trip for a
|||||| week, and the prospect of having to send and receive messages,
|||||| including attachments, through a web interface, uuh, it's
enough
|||||| to make me shiver inside.
||||||
|||||| thank you. Whatever you did to earn the MVP title, you deserve
|||||| it. I can't begin to thank you enough.
||||||
|||||| I guess I should be happy that when I did my Office 2003
|||||| install, I did not delete the install files just to recover
some
|||||| disk space. I'm a believer now!
||||||
|||||| -AH

 

[rolecgroup]

Didnt work for me

Both ask you to select a profile - if i select the existing one i.e. Outlook
- i get

"Unable to open your default email folders. Outlook could not start because
a data file to send and receive mail could not be found. To add a data file,
such as a personal folder file, double-click the Mail icons in Windows
Control Panel."

If i select new i provide a new profile name and then get

"There was an error locating one of the items needed to complete this
operation. It may have been deleted"

Hope this helps.



Dean.

Does Outlook start with either of these command line switches?

start > run > outlook.exe /cleanpst > ok button

or

start > run > outlook.exe /cleanprofile > ok button

/neo

PS - please use the /cleanpst switch first. This will try to associate a
new PST file to your mail profile. /cleanprofile tries to remove bogus
registry keys and/or recreate default registry keys that deal with your
e-mail profile

It tries to open,but as it does a window comes up and says Outlook can't
open
because theres no data file.

You can delete the .bak files after the repair because you verified that
repair process brought in new copies of each.

Lets try this... does Outlook open in safe mode? How to:
Start > Run > outlook.exe /safe > OK button


I tried that first along with right click and open. It won't open.
Another
thing I'm wondering about is when I renamed the files MSMAPI32.DLL &
MSPST32.DLL to MSMAPI32.BAK & MSPST32.BAK and ran the Office 2003
repair
it
put the original files back in. Now I have both sets of files (.DLL and
.BAK)
in the system/MSMAPI/1033 folder. I checked the size
of
each file and they are the same. If we get this FIXMAPI repair tool to
work
do I delete the .BAK files out and then change the extensions on the
.DLL
files again before running my Office repair?

:

Simply double click fixmapi.exe to run it.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, db2734 asked:

| I found FIXMAPI.EXE in the system32 directory and used the browse
| button to put it in the run box so Windows would open it. I couldn't
| get to open. I also copied and pasted the file and this didn't work
| either. Can you tell me what I'm doing wrong to get it to run.
Thanks
|
| "neo [mvp outlook]" wrote:
|
|| So you did all of the below and what happened? (e.g. no error
|| messages and outlook doesn't start.)
||
|| ||| I'm having the same problems as Todd Kri so I tried to run
||| FIXMAPI.EXE and couldn't get it to run. I've got XP Pro. Thanks,
||| db2734
|||
||| "neo [mvp outlook]" wrote:
|||
|||| Not sure if you have installed anything new that could break the
|||| MAPI library chain, so for you I would suggest the following
|||| steps...
||||
|||| 1) Run FIXMAPI.EXE (its in the windows\system32 directory
|||| assuming you are
|||| using windows xp)
|||| 2) Now do the rename trick on MSMAPI32.DLL
|||| 3) Do the detect and repair via add/remove programs
||||
|||| Does Outlook start at this point? If no, then try this...
||||
|||| 1) Go to the mail applet in the control panel
|||| 2) Select the Profiles button
|||| 3) Create a new mail profile (do not copy the old, just create a
|||| new one and
|||| set it as the "always use this profile"
||||
|||| Does Outlook start at this point? If yes, then you have minor
|||| registry corruption in regards to the old mail profile.
Configure
|||| the new mail profile with your old PST file and mail accounts.
|||| Delete the old mail profile. (You can't copy it because if you
|||| do, you just copy the registry
|||| corruption.)
||||
|||| If Outlook doesn't start at this point, create a new Windows
logon
|||| ID and see if Outlook will run under the new Windows logon id.
|||| This step will help
|||| you isolate the problem as a machine wide problem or just
isolated
|||| to your
|||| current windows logon id. If it starts under the new ID, then
|||| something is
|||| funky with your existing Windows ID. This is where I cut to the
|||| chase and
|||| figure out what steps I need to take to backup the data for the
|||| messed up \documents and settings\<userid> and the delete said
|||| corrupted set of folders.
||||
|||| Now if it doesn't start after creating a new Windows ID, then
this
|||| is where
|||| I ask you... What happens when you try starting Outlook? (e.g.
do
|||| you get
|||| an error message because the application crashed? you click on
the
|||| outlook
|||| icon to start the application and nothing. In this case, is
|||| Outlook listed
|||| as a running process in task manager?)
||||
|||| Other than that and the only other key DLL that gets involved in
|||| managing PST files is the MSPST32.DLL file. You could try doing
|||| the rename/repair trick just like we did on MSMAPI32.
||||
|||| /neo
||||
|||| PS - I can't say this strongly enough. If anything has happened
|||| to the Local Installation Source (MSOCache) folder on the hard
|||| drive, then after a
|||| detect/repair you may have to reinstall Office 2003 Service Packs
|||| and security updates to ensure that you have the right binary
|||| (EXE/DLL) files.
|||| When things get this ugly, it just easier to uninstall/reinstall
|||| Office 2003
|||| and then service pack/patch. This is an excellent
troubleshooting
|||| step when
|||| you have you installation media in hand and a fat broadband
|||| connection to the internet.
||||
||||
|||| ||||| I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the
||||| repair option
||||| for Office 2003 Professional.
|||||
||||| Unfortunately, the repair replaces what appears to be the same
||||| file (date
||||| Nov 5, 2007). And so I'm still unable to get into Outlook.
|||||
||||| Greatly appreciate any wisdomo you can share. Thank you,
|||||
|||||
||||| Todd
|||||
||||| "Andrew Hamilton" wrote:
|||||
|||||| On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
||||||
||||||| Assuming you didn't select to remove the install files at the
||||||| end of the
||||||| install, you can try this. Rename MSMAPI32.DLL found at
||||||| \Program Files\Common Files\System\MSMAPI\<LANGID> to
||||||| MSMAPI32.BAK. Perform a detect/repair of Office 2003 via
||||||| add/remove programs.
|||||||
||||||| The reason I'm asking you to do the above is because it is a
||||||| known issue
||||||| that this file doesn't get removed when uninstalling
||||||| Office/Outlook 2007
||||||| and
||||||| isn't compatible with the previous versions of Outlook.
||||||
|||||| Bingo! Neo, I can't thank you enough. I'm on a trip for a
|||||| week, and the prospect of having to send and receive messages,
|||||| including attachments, through a web interface, uuh, it's
enough
|||||| to make me shiver inside.
||||||
|||||| thank you. Whatever you did to earn the MVP title, you deserve
|||||| it. I can't begin to thank you enough.
||||||
|||||| I guess I should be happy that when I did my Office 2003
|||||| install, I did not delete the install files just to recover
some
|||||| disk space. I'm a believer now!
||||||
|||||| -AH

 

[db2734]

neo, Are you still looking for a solution to this problem for us?

Does Outlook start with either of these command line switches?

start > run > outlook.exe /cleanpst > ok button

or

start > run > outlook.exe /cleanprofile > ok button

/neo

PS - please use the /cleanpst switch first. This will try to associate a
new PST file to your mail profile. /cleanprofile tries to remove bogus
registry keys and/or recreate default registry keys that deal with your
e-mail profile

It tries to open,but as it does a window comes up and says Outlook can't
open
because theres no data file.

You can delete the .bak files after the repair because you verified that
repair process brought in new copies of each.

Lets try this... does Outlook open in safe mode? How to:
Start > Run > outlook.exe /safe > OK button


I tried that first along with right click and open. It won't open.
Another
thing I'm wondering about is when I renamed the files MSMAPI32.DLL &
MSPST32.DLL to MSMAPI32.BAK & MSPST32.BAK and ran the Office 2003
repair
it
put the original files back in. Now I have both sets of files (.DLL and
.BAK)
in the system/MSMAPI/1033 folder. I checked the size
of
each file and they are the same. If we get this FIXMAPI repair tool to
work
do I delete the .BAK files out and then change the extensions on the
.DLL
files again before running my Office repair?

:

Simply double click fixmapi.exe to run it.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, db2734 asked:

| I found FIXMAPI.EXE in the system32 directory and used the browse
| button to put it in the run box so Windows would open it. I couldn't
| get to open. I also copied and pasted the file and this didn't work
| either. Can you tell me what I'm doing wrong to get it to run.
Thanks
|
| "neo [mvp outlook]" wrote:
|
|| So you did all of the below and what happened? (e.g. no error
|| messages and outlook doesn't start.)
||
|| ||| I'm having the same problems as Todd Kri so I tried to run
||| FIXMAPI.EXE and couldn't get it to run. I've got XP Pro. Thanks,
||| db2734
|||
||| "neo [mvp outlook]" wrote:
|||
|||| Not sure if you have installed anything new that could break the
|||| MAPI library chain, so for you I would suggest the following
|||| steps...
||||
|||| 1) Run FIXMAPI.EXE (its in the windows\system32 directory
|||| assuming you are
|||| using windows xp)
|||| 2) Now do the rename trick on MSMAPI32.DLL
|||| 3) Do the detect and repair via add/remove programs
||||
|||| Does Outlook start at this point? If no, then try this...
||||
|||| 1) Go to the mail applet in the control panel
|||| 2) Select the Profiles button
|||| 3) Create a new mail profile (do not copy the old, just create a
|||| new one and
|||| set it as the "always use this profile"
||||
|||| Does Outlook start at this point? If yes, then you have minor
|||| registry corruption in regards to the old mail profile.
Configure
|||| the new mail profile with your old PST file and mail accounts.
|||| Delete the old mail profile. (You can't copy it because if you
|||| do, you just copy the registry
|||| corruption.)
||||
|||| If Outlook doesn't start at this point, create a new Windows
logon
|||| ID and see if Outlook will run under the new Windows logon id.
|||| This step will help
|||| you isolate the problem as a machine wide problem or just
isolated
|||| to your
|||| current windows logon id. If it starts under the new ID, then
|||| something is
|||| funky with your existing Windows ID. This is where I cut to the
|||| chase and
|||| figure out what steps I need to take to backup the data for the
|||| messed up \documents and settings\<userid> and the delete said
|||| corrupted set of folders.
||||
|||| Now if it doesn't start after creating a new Windows ID, then
this
|||| is where
|||| I ask you... What happens when you try starting Outlook? (e.g.
do
|||| you get
|||| an error message because the application crashed? you click on
the
|||| outlook
|||| icon to start the application and nothing. In this case, is
|||| Outlook listed
|||| as a running process in task manager?)
||||
|||| Other than that and the only other key DLL that gets involved in
|||| managing PST files is the MSPST32.DLL file. You could try doing
|||| the rename/repair trick just like we did on MSMAPI32.
||||
|||| /neo
||||
|||| PS - I can't say this strongly enough. If anything has happened
|||| to the Local Installation Source (MSOCache) folder on the hard
|||| drive, then after a
|||| detect/repair you may have to reinstall Office 2003 Service Packs
|||| and security updates to ensure that you have the right binary
|||| (EXE/DLL) files.
|||| When things get this ugly, it just easier to uninstall/reinstall
|||| Office 2003
|||| and then service pack/patch. This is an excellent
troubleshooting
|||| step when
|||| you have you installation media in hand and a fat broadband
|||| connection to the internet.
||||
||||
|||| ||||| I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the
||||| repair option
||||| for Office 2003 Professional.
|||||
||||| Unfortunately, the repair replaces what appears to be the same
||||| file (date
||||| Nov 5, 2007). And so I'm still unable to get into Outlook.
|||||
||||| Greatly appreciate any wisdomo you can share. Thank you,
|||||
|||||
||||| Todd
|||||
||||| "Andrew Hamilton" wrote:
|||||
|||||| On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
||||||
||||||| Assuming you didn't select to remove the install files at the
||||||| end of the
||||||| install, you can try this. Rename MSMAPI32.DLL found at
||||||| \Program Files\Common Files\System\MSMAPI\<LANGID> to
||||||| MSMAPI32.BAK. Perform a detect/repair of Office 2003 via
||||||| add/remove programs.
|||||||
||||||| The reason I'm asking you to do the above is because it is a
||||||| known issue
||||||| that this file doesn't get removed when uninstalling
||||||| Office/Outlook 2007
||||||| and
||||||| isn't compatible with the previous versions of Outlook.
||||||
|||||| Bingo! Neo, I can't thank you enough. I'm on a trip for a
|||||| week, and the prospect of having to send and receive messages,
|||||| including attachments, through a web interface, uuh, it's
enough
|||||| to make me shiver inside.
||||||
|||||| thank you. Whatever you did to earn the MVP title, you deserve
|||||| it. I can't begin to thank you enough.
||||||
|||||| I guess I should be happy that when I did my Office 2003
|||||| install, I did not delete the install files just to recover
some
|||||| disk space. I'm a believer now!
||||||
|||||| -AH

 

[Scott Schroeder]

Ok, here is the solution for you all...
1. Remove the profile by going to control panel\mail\show profiles and delete the profile.
2. Locate the file mapisvc.inf in C:\Program Files\Common Files\System\Msmapi\1033.
3. Rename it to mapisvc.old or whatever you want.
4. Remove MSMAPI32.DLL in the same folder.
5. Restart Outlook and go back through the setup to create the profile again and that should fix your issues....

 

[John Penn]

Thanks, your the man! Works great.