G
Guest
I can enter info in the fields but I can't add any history under "Business
Contact History". how do I fix this? Thanks!
Contact History". how do I fix this? Thanks!
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
S
Sue Mosher [MVP-Outlook]
What happens when you try?
G
Guest
Nothing! I press the button hoping for the drop-down menu and it doesn't
appear.
appear.
S
Sue Mosher [MVP-Outlook]
BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558
The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558
The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
G
Guest
I've done all this and I still can't "add" noted to my contacts. As a matter
of fact, none of my buttons are working. Also, I no longer have "Business
Tools" across the top. Should I uninstall and then re-install? Please help.
Thanks!
of fact, none of my buttons are working. Also, I no longer have "Business
Tools" across the top. Should I uninstall and then re-install? Please help.
Thanks!
S
Sue Mosher [MVP-Outlook]
If you don't see the Business Tools menu, BCM probably failed to load when
Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
key. If the value for LoadBehavior is something other than 3, make a backup
of the registry, edit LoadBehavior to set it to 3, then restart Outlook.
Also check Help | About Microsoft Outlook | Disabled Items.
-- If BCM does not load even after you edit the LoadBehavior registry value
and reset disabled items, or if the database does not load, you should
initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail version of Office 2003.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
key. If the value for LoadBehavior is something other than 3, make a backup
of the registry, edit LoadBehavior to set it to 3, then restart Outlook.
Also check Help | About Microsoft Outlook | Disabled Items.
-- If BCM does not load even after you edit the LoadBehavior registry value
and reset disabled items, or if the database does not load, you should
initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail version of Office 2003.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
G
Guest
"Disabled Items"...that was it!!! We're now up and running. Thanks for your
help.
help.