Can't access windows

  • Thread starter Thread starter Marcus
  • Start date Start date
M

Marcus

I have not had any problems with XP home until last Thursday. The system
locked up and after rebooting, i am unable to access windows. I get past the
initial Windows XP screen, the sreen changes color, from a black to almost a
brown, the cursor shows up and freezes.
Any suggestions. I have Norton go-back but that did nothing for me.
 
Marcus said:
I have not had any problems with XP home until last Thursday. The system
locked up and after rebooting, i am unable to access windows. I get past the
initial Windows XP screen, the sreen changes color, from a black to almost a
brown, the cursor shows up and freezes.
Any suggestions. I have Norton go-back but that did nothing for me.
Click to expand...

Are you able to Boot into Safe Mode?
If you do try system restore.

This can indicate a corrupt/damaged driver or an overheated System.
HTH,
nass
 
Marcus said:
I have not had any problems with XP home until last Thursday. The
system locked up and after rebooting, i am unable to access windows.
I get past the initial Windows XP screen, the sreen changes color,
from a black to almost a brown, the cursor shows up and freezes.
Any suggestions. I have Norton go-back but that did nothing for me.
Click to expand...

Try this solution, use a restore point earlier than Thursday.

How to start the System Restore tool by using the safe mode option with
the Command prompt in Windows XP

http://support.microsoft.com/?kbid=304449

Good luck
 
Yes. I can get to the safe mode and i tried several dates prior to last
Thursday and none of them work.
 
Can you give us the Event Viewer log Marcus!
Also, are you able to log using Last Known Good Configuration?

- Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

HTH,
nass
 
Hi Marcus,

Are you able to start the computer in Safe Mode?

A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/?kbid=315222

If you can enter Safe Mode then try to boot the computer with VGA mode
enabled.

Start your computer and hold F8 after the post screen but before
Windows XP boot screen to gain access to the Advance Start-up Options.
Select "Enable VGA mode" to start the boot process.

If you are able to boot the computer with VGA mode enabled then run a
System File Checker.

Start > Run > sfc /scannow

Description of Windows XP and Windows Server 2003 System File Checker
(Sfc.exe)
http://support.microsoft.com/?kbid=310747

I would also suggest to uninstall your video drivers, reboot and then
reinstall the video drivers if you are able to start the computer with
"Enable VGA Mode".

Good Luck
 
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