Can't access web after server change

  • Thread starter Thread starter JB
  • Start date Start date
J

JB

I'm not able to access my site with FP after my web host changed servers
and my user ID. I can access with FTP. Any help's appreciated.

JB
 
Did they enable extensions on the new server??


--
Steve Easton
Microsoft MVP FrontPage
95isalive
This site is best viewed..................
...............................with a computer
 
Yes, they moved the site to a new server and it has a new IP. They did
the move around the 6th of the month. I'm not sure what you mean by how
they did it. I can't seem to get a response from Verio "support."
 
The server extensions looked to be installed when I access the site with
FTP. These are the files with "vti" in them. Right?
 
By using FTP, you've probably corrupted the files, so that's why it won't
work - never use FTP if you have the server extensions installed to your
root web. Ask the Host to check the extensions again and reinstall them.
 
Yes, and No.
The _vti* files you see are part of the extensions, but they may have
been copied from your previous site. If this is the case, the
extensions need to re-installed, and followed by a server health
check. _vti* files are unique for each web site and each server.
There are other bits of the extensions stored outside of your web.
Looking at the file structure with FTP will not *normally* damage the
extensions, but manipulating any files or folders with FTP will
corrupt the extensions.
The FTP server, and HTTP server are two different things. There is no
need for them to have the same UserId or Passwords., so if one works
for you it does not have any bearing on the other.
 
The problem existed before I was forced to use FTP to edit the site. I
know that using FTP will corrupt FP server extensions, but I had no
choice. I'm assuming that the extensions needed to be installed after
the server change and that's where my problem lies.

Asking the host to do anything has been impossible. They won't respond
to me at all.
 
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