Access Can't Access Recovery Partition

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Jan 17, 2007
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I have a customer's HP Pavilion here at the shop.

The computer apears to have a recovery partition which should be accessible at the startup splashscreen by pressing F10.
I have tried numerous times, even switched out the keyboards, I still can not access the recovery feature.

Has any one experienced this problem before and is there a way to access the recovery provided by HP?

If all else fails I will just nuke the drive and image our Hardware Independant Image of XP Home onto the customer's drive using Acronis Universal Restore.
 
Could it be that the partition has been erased due to a previous OS re-install?
 
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