Can't access personal contacts through the Address book in Outlook

  • Thread starter Thread starter tdh792
  • Start date Start date
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tdh792

I have a user (Win XP, OL2000). If she chooses the Address book and
tries to go to her contact list it shuts down Outlook. If she clicks
on the Contacts folder in her list of folders she can see the contacts
okay. Any idea what may be causing this or a fix for this problem.
 
I've seen similar reports, but no one seems to be able to reproduce this
problem. Do you know the steps that created this problem? Surely the Address
Book worked at one time.
 
The Global Address List works fine from the Address Book but if you
try to access her personal Contacts through the Address Book it shuts
down Outlook with no error message and no log in the event viewer. I
do not know what may have happened on her PC prior to this happening.
She is the only one of approximately 175 users that this is happening
to.

Russ Valentine said:
I've seen similar reports, but no one seems to be able to reproduce this
problem. Do you know the steps that created this problem? Surely the Address
Book worked at one time.
--
Russ Valentine
[MVP-Outlook]
I have a user (Win XP, OL2000). If she chooses the Address book and
tries to go to her contact list it shuts down Outlook. If she clicks
on the Contacts folder in her list of folders she can see the contacts
okay. Any idea what may be causing this or a fix for this problem.
Click to expand...
Click to expand...
 
We've passed these reports on to Microsoft, but so far they can't reproduce
the problem.
--
Russ Valentine
[MVP-Outlook]
The Global Address List works fine from the Address Book but if you
try to access her personal Contacts through the Address Book it shuts
down Outlook with no error message and no log in the event viewer. I
do not know what may have happened on her PC prior to this happening.
She is the only one of approximately 175 users that this is happening
to.

"Russ Valentine [MVP-Outlook]" <[email protected]> wrote in message
I've seen similar reports, but no one seems to be able to reproduce this
problem. Do you know the steps that created this problem? Surely the Address
Book worked at one time.
--
Russ Valentine
[MVP-Outlook]
I have a user (Win XP, OL2000). If she chooses the Address book and
tries to go to her contact list it shuts down Outlook. If she clicks
on the Contacts folder in her list of folders she can see the contacts
okay. Any idea what may be causing this or a fix for this problem.
Click to expand...
Click to expand...
Click to expand...
 
Did you try repairing the PST file?
--
Russ Valentine
[MVP-Outlook]
[email protected] said:
I've got the same problem which arose yesterday. It seems
to have resulted from importing an access file into
outlook which has produced corruptions in multiple records
in two columns (Business address 1) and one other. The
corruption seems to be that the comma has not been
recognised as a delimiter and has converted to a box or
heavy bold double vertical bar. Since then all attempts to
open individual contacts in Outlook results in "Outlook
has caused an error in MS09.DLL" followed by a shut down
and re-installing Outlook and uncoupling the "outlook.pst"
file dont help
David
-----Original Message-----
I've seen similar reports, but no one seems to be able to reproduce this
problem. Do you know the steps that created this problem? Surely the Address
Book worked at one time.
--
Russ Valentine
[MVP-Outlook]
I have a user (Win XP, OL2000). If she chooses the Address book and
tries to go to her contact list it shuts down Outlook. If she clicks
on the Contacts folder in her list of folders she can see the contacts
okay. Any idea what may be causing this or a fix for
Click to expand...
this problem.


.
Click to expand...
Click to expand...
 
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