Can't access one web site

  • Thread starter Thread starter Andrew Chalk
  • Start date Start date
A

Andrew Chalk

I have an odd problem with IE6. I can't access one specific web site from
one specific computer. The site is www.cardmemberservices.com (a credit card
company), the computer is running XP SP2.

It appears this is due to some low-level IE6 setting (e.g. buffer lengths,
etc.) as other XP computers on the same subnet can access the site. The
problem computer can access everything else OK. I expect people have heard
of this and MS has some KB articles on the problem but don't know the best
search strategy.

Any help would be appreciated.

Regards
 
Hi,
First steps: Clear the IE cache and History.

Check for a HOSTS file. Edit or rename the HOSTS file if it's blocking this
site.
http://mvps.org/winhelp2002/hosts.htm
http://mvps.org/winhelp2002/hostsfaq.htm

From a Cmd window enter
ipconfig /flushdns
then clear the Temporary Internet Files and restart.

Most of the steps in this article are worth trying:
870700 - How to troubleshoot problems accessing secure Web pages with IE 6
[XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700

Additional possibilities at
http://inetexplorer.mvps.org/answers/16.html
http://inetexplorer.mvps.org/answers/17.html

Hope this helps,
Don
[MS MVP- IE]
 
Hi Andrew :-)

Try the following and see if it helps:


Cannot browse certain websites
http://www.dslreports.com/faq/10082

or..

Go to the following and open with Notepad,
C:\WINDOWS\HOSTS (the one with no extension (not the .SAM one)
then delete any listing reference for the site you are trying to open.
Then Save and close.

Also..... try adding the site to your Trusted Zone.
How to add a site to a Trusted Zone in Internet Explorer
http://surfthenetsafely.com/ieseczone7.htm

If you have Zone Alarm, you might also check the Trusted area there too:
http://castlecops.com/postt79691.html


Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
Thanks to yourself and Don. It turned out the MTU setting was too high.
Reducing it to 1100 solved the problem.

- A

Jan Il said:
Hi Andrew :-)

Try the following and see if it helps:


Cannot browse certain websites
http://www.dslreports.com/faq/10082

or..

Go to the following and open with Notepad,
C:\WINDOWS\HOSTS (the one with no extension (not the .SAM one)
then delete any listing reference for the site you are trying to open.
Then Save and close.

Also..... try adding the site to your Trusted Zone.
How to add a site to a Trusted Zone in Internet Explorer
http://surfthenetsafely.com/ieseczone7.htm

If you have Zone Alarm, you might also check the Trusted area there too:
http://castlecops.com/postt79691.html


Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
I have an odd problem with IE6. I can't access one specific web site from
one specific computer. The site is www.cardmemberservices.com (a credit
card company), the computer is running XP SP2.

It appears this is due to some low-level IE6 setting (e.g. buffer
lengths, etc.) as other XP computers on the same subnet can access the
site. The problem computer can access everything else OK. I expect people
have heard of this and MS has some KB articles on the problem but don't
know the best search strategy.

Any help would be appreciated.

Regards
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