Can't access contacts when typing mail.

  • Thread starter Thread starter Flare
  • Start date Start date
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Flare

Hi

Im connected to an exchange server 2003 usnig outlook 2003. My problem is
that i can't "reach" my contacts from the mail from...eg. when i want to
"Check name". Otherwise the contatcs are working fine. I can. eg. see them
from OWA. I have tried to remove the account and install it again. No
effect. The strange thing is. If i use a "fresh" in windows XP it works. So
its SOMEWHERE i have disablet this feautere in outlook....just can't figure
out where.

Thanks in regards
Anders
 
Right click on your contacts folder, properties, outlook address book. Tick
the box.

If you can't (e.g, it's grayed out) - you need to add the outlook address
book - tools, email accounts, add (under directory), additional address
books, outlook address book.
 
Right click on your contacts folder, properties, outlook address book.
Tick
the box.
Click to expand...

Its unfortuantly allready done.
If you can't (e.g, it's grayed out) - you need to add the outlook address
book - tools, email accounts, add (under directory), additional address
books, outlook address book.
Click to expand...

It's not grayed and it is ticked. It even shows up in the dropdown menu
where you can pick wich address book you want use to search after names when
eg. pushing To: when typing a mail. Its quite strange since i know the
contacts is showing fine in both the Contacts section of outlook and in OWA
(where it works as supposed). So im sure its a Outlook problem.

Other suggestions?
Anders
 
Ah - so you're saying it isn't looking up to the address book you've
specified? OWA doesn't have anything to do with this (and in fact OWA
doesn't resolve addresses to your personal contacts folders anyway - not
100% sure about E2003 for that, but I know in other versions it does not).

So you're saying that if you have Joe Bloggs in your contacts and it's set
as an address book, and you type "joe" in the to field and press Check
Names, it doesn't find Joe Bloggs and resolve to an e-mail address?

If you go to tools, options, email options, advanced, do you see a tickbox
in "automatic name checking" and also in "suggest names" ?

If you remove the contacts list from the address book properties in tools |
email accounts, and then add it back in, does it work?
 
Ah - so you're saying it isn't looking up to the address book you've
specified? OWA doesn't have anything to do with this (and in fact OWA
doesn't resolve addresses to your personal contacts folders anyway - not
100% sure about E2003 for that, but I know in other versions it does not).
Click to expand...

I think this is the key to the problem. It is in fact (i guess) not a local
contact folder i have, but an exchange account with an address book. I mean.
My contacts in outlook 2003 is reflected directly to the contract in my
webaccess page
So you're saying that if you have Joe Bloggs in your contacts and it's set
as an address book, and you type "joe" in the to field and press Check
Names, it doesn't find Joe Bloggs and resolve to an e-mail address?
Exactly.

If you go to tools, options, email options, advanced, do you see a tickbox
in "automatic name checking" and also in "suggest names" ?
Click to expand...

The are both checked.
If you remove the contacts list from the address book properties in tools |
email accounts, and then add it back in, does it work?
Click to expand...

No result.

The thing is. Under contacts / properties / Outlook address../
I have checked the checkbox and called my addressbook for My Contacts

When im writing an email and click To: I see the folder (My Contacts) but
its EMPTY now. I have tried everything now. Even tried to delete my email
profile.

Hmmmm. This start to get on my nerves....!

Anders
 
Flare said:
I think this is the key to the problem. It is in fact (i guess) not a
local contact folder i have, but an exchange account with an address
book. I mean. My contacts in outlook 2003 is reflected directly to
the contract in my webaccess page
Click to expand...

If you connect directly to the Exchange server and don't use a PST file, all
your contacts are in your contacts folder in your mailbox. Do you see your
contacts properly in Outlook just by clicking on the contacts folder?
The are both checked.


No result.

The thing is. Under contacts / properties / Outlook address../
I have checked the checkbox and called my addressbook for My Contacts

When im writing an email and click To: I see the folder (My Contacts)
but its EMPTY now. I have tried everything now. Even tried to delete
my email profile.
Click to expand...

Are you sure it's pointing at the right contacts folder? What services do
you have in tools | email accounts | view/modify?
 
If you connect directly to the Exchange server and don't use a PST file,
all
your contacts are in your contacts folder in your mailbox. Do you see your
contacts properly in Outlook just by clicking on the contacts folder?
Click to expand...

Yes. They shows perfectly.

Anders
 
Have you tried creating a new mail profile and testing with that one?

Yes. I think i have done all obvouis actions. This is one og the stupist
problems i have had in long time.

Anders
 
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