Can't access contacts list when clicking on To button in new email

  • Thread starter Thread starter Guest
  • Start date Start date
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Guest

When composing anew email, I click on To button and get error message that
address book cannot be displayed. I enabled the Contacts folder to be shown
as an address book. This allows me to type a few characters and Check Names.
But I still cannot access the address book by clicking on the To button.
 
Outlook version? Is the Outlook Address Book service installed? Check this
news group archives for the thousands of posts about how to enable it as an
address book.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, John M, asked:

| When composing anew email, I click on To button and get error message
| that address book cannot be displayed. I enabled the Contacts folder
| to be shown as an address book. This allows me to type a few
| characters and Check Names. But I still cannot access the address
| book by clicking on the To button.
 
Milly,
Thanks for responding. I am using Outlook 2003. My hard drive crashed, so I
copied my previous Outlook files into the same spot when setting up the new
hard drive. I can see my contact info and I have already enabled it as an
address book by going into properties on the contact folder. This, however,
did not solve my issue. Any suggestions?

Thanks
 
Never just copy an Outlook data file to the default location. That does not
configure Outlook to use it. It does, however, corrupt your profile. Remove
and re-add the Outlook Address Book service to your profile.
--
Russ Valentine
[MVP-Outlook]
John M said:
Milly,
Thanks for responding. I am using Outlook 2003. My hard drive crashed, so
I
copied my previous Outlook files into the same spot when setting up the
new
hard drive. I can see my contact info and I have already enabled it as an
address book by going into properties on the contact folder. This,
however,
did not solve my issue. Any suggestions?

Thanks

Milly Staples said:
Outlook version? Is the Outlook Address Book service installed? Check
this
news group archives for the thousands of posts about how to enable it as
an
address book.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, John M, asked:

| When composing anew email, I click on To button and get error message
| that address book cannot be displayed. I enabled the Contacts folder
| to be shown as an address book. This allows me to type a few
| characters and Check Names. But I still cannot access the address
| book by clicking on the To button.
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