Canon Scanner in Device manager, but Windows Fax and Scan says no

  • Thread starter Thread starter rcb005
  • Start date Start date
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rcb005

The Windows Fax and Scan does not seem to know which device is a scanner.

I have installed Windows Vista and the latest drivers from Canon ( 8400F
Scanner Driver Ver. 10.2.2.0a for Windows Vista) for the Canoscan 8400.
With the scanner powered on, selected "New Scan" and received the following
error message:

Windows Fax and Scan
---------------------------
No scanners were detected. If a scanner is installed, make sure that it is
powered on and connected to the computer, and then try again.
For information about adding or troubleshooting scanners, see Help and Support


In the Scanners and Cameras tool, the scanner appears and selecting
properties and running the "Test Scanner or Camera" resulted in:

---------------------------
Test Successful
---------------------------
Your imaging device successfully completed the diagnostic test.
---------------------------
OK
---------------------------

Still, Windows Fax and Scan does not recognize the scanner. Is there
something I need to do to get Windows Fax and Scan to recognize the scanner?

Any help or advice would be appreciated.

Bob
 
rcb005 said:
The Windows Fax and Scan does not seem to know which device is a scanner.

I have installed Windows Vista and the latest drivers from Canon ( 8400F
Scanner Driver Ver. 10.2.2.0a for Windows Vista) for the Canoscan 8400.
With the scanner powered on, selected "New Scan" and received the following
error message:

Windows Fax and Scan
---------------------------
No scanners were detected. If a scanner is installed, make sure that it is
powered on and connected to the computer, and then try again.
For information about adding or troubleshooting scanners, see Help and Support


In the Scanners and Cameras tool, the scanner appears and selecting
properties and running the "Test Scanner or Camera" resulted in:

---------------------------
Test Successful
---------------------------
Your imaging device successfully completed the diagnostic test.
---------------------------
OK
---------------------------

Still, Windows Fax and Scan does not recognize the scanner. Is there
something I need to do to get Windows Fax and Scan to recognize the scanner?

Any help or advice would be appreciated.

Bob
Click to expand...

Since I use other Canon imaging software, my first thought is that Canon
has yet again failed to adequately test their Vista software/drivers.
Go to http://www.canonusa.com , select Support, find your scanner, and
check updates to the Vista software/drivers for your scanner.

Q
 
The driver version 10.2.2.0a is the latest canon has on their web site. I
did try re-installing but no luck.
 
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