Canon MP760 Printing vertical bars

  • Thread starter Thread starter derry
  • Start date Start date
D

derry

Am having problems with a brand new Canon Pixma MP760 printing vertical
strips on every page, both color and b/w. I've called tech support and
the last two answers I got were 1.) replace the print head and 2.) take
it to a service center. I've replaced the print head. Before taking it
to the service center I thought I'd check here to see if anyone else
has experienced this problem. Apologies if this is the wrong group, but
I didn't see one specific to Canon printers. Thanks in advance,
-derry
 
Right goup. Several people are helpful with Canon printers here. In
addition to this NG you can go onto the Nifty-stuff Forum at
http://www.nifty-stuff.com/forum/ as there are a lot of people who know
Canon printers and can diagnose problems quite well. There is also a Canon
Forum, but I don't know the link. If there is anything wrong with it,
however, use your warranty.
 
If it is still under warranty I would get it replaced. I would not
listen to advice of that sort from any reader in this ng. I would make
sure you only use OEM Canon ink. Also make sure you test the device
using Canon photo paper and a high quality injet paper like Hammermill,
Staples or Office Depot.
 
Burt said:
Right goup. Several people are helpful with Canon printers here.

Except for a few individuals who will tell you to use AfterMarket ink to
clog your printer.
In
addition to this NG you can go onto the Nifty-stuff Forum at
http://www.nifty-stuff.com/forum/

Some good information but beware it is from the same group of hobbyists
and tinkerers so of whom are in this ng but present themselves there
under a different name.
as there are a lot of people who know
Canon printers and can diagnose problems quite well.

Yeah Dr. Canon. If you want an answer to your problem I would call
Canon. I think they know the equipment they designed and built better
than a tinkerer wanabe expert you will find here.
 
measekite wrote:
...I would not
listen to advice of that sort from any reader in this ng....

<--------------------------------------------------------->

He's talking about himself as the reader you should never listen to. He
has one printer and never uses it yet gives out misinformation on every
printer ever made to every poster in this ng. Don't believe a word he says.
Everyone here knows about him as he is our resident troll.
Avoid his advice like it was poison.
Frank
 
Derry - Pay no attention to measekite. He follows every one of my posts
with criticism meant to demean my responses. He is our very own newsgroup
troll pain in the butt. He has a pathologic committment to steer people
away from aftermarket inks, something neither you nor I mentioned. That
might be the subject for another discussion, but you asked about your
printer malfunction and we should stick to that subject. When you say
"replace the print head" did you mean to remove and replace the same print
head that came with the unit to see that it is securely and correctly in
place? Did they ask you anything about your ink cartridges? If you aren't
experienced with these printers you may have a problem with how you prepared
and inserted them. Are they securely in place and locked down with a
"click"? Did you take the tape off the top of the air vent? Did you leave
the tape covering the remainder of the air vent passage on which the label
is printed? These may seem to be simple questions, but inexperienced people
have made errors in how they install the cartridges. Without an open air
vent the cartridge can not deliver ink for printing. If you open the entire
air vent area by removing too much tape you risk permitting too much ink to
flow from any cartridge that has been improperly prepared and flooding the
area under that cartridge and causing problems with printing.

To evaluate very evident banding or vertical strips, you don't have to use
any special paper. For very subtle banding or stripes you will need to use
some sort of photo or coated paper so the ink doesn't sink into the paper
fibers and spread, thus obscuring the printed pattern. Did you run a nozzle
check? That will tell you which nozzle(s) are malfunctioning. I believe
you were also supposed to run a cleaning cycle to get the ink flowing
initially when doing the setup. By the way, it is not unheard of to get a
faulty cartridge from the printer manufacturer. Rare, but possible. The
nozzle check will probably tell you where the problem lies.

Depending on where you bought it you may have a limited period of time to
return it and get another. Otherwise you will have to deal with Canon for
them to honor your warranty.

And -- contrary to what Measekite says about the Nifty Forum (on which I am
an occasional moderator) there are people there who are great at helping you
to pinpoint the source of your problem.
 
Frank said:
measekite wrote:
...I would not



<--------------------------------------------------------->

He's talking about himself as the reader you should never listen to.
He has one printer and never uses it yet gives out misinformation on
every printer ever made to every poster in this ng. Don't believe a
word he says.
Everyone here knows about him as he is our resident troll.
Avoid his advice like it was poison.
Frank


You are the lowest piece of vermin I can think of and I have no respect
from you. Your advice is totally worthless. I do not even know why you
respond to my postings since I think you are total garbage. You do know
shit.
 
Burt said:
Derry - Pay no attention to measekite. He follows every one of my posts
with criticism meant to demean my responses.

You do a much better job than me.
He is our very own newsgroup
troll pain in the butt.

you are a troll pain in the butt.
He has a pathologic committment to steer people
away from aftermarket inks, something neither you nor I mentioned.

I DO NOT GIVE A CRAP ON WHO WANTS TO GET TAKEN AND CLOG THEIR PRINTERS.
WHEN THE STINKING VENDORS PROPERLY TELL THE CUSTOMER WHAT THEY ARE
SELLING YOU THEY CAN TRACT THE CLAIMS AND DETERMINE WHAT HAS A GREATER
TENDENCY TO CLOG THEM MAYBE I WILL LOOK AT IT AGAIN.

YOU KNOW (ESPECIALLY NOTABLE IN PREFILLED CARTS) THAT APPROPRIATE
INFORMATION OF WHAT IS INSIDE THE CART, WHAT BRAND IS PREFILLED, AND
THAT ALL INFORMATION IS PROPERLY DISCLOSED IS NOT FORTHCOMING. IT JUST
DOES NOT EXIST.

NOW DOES IT.

I DO NOT EXPECT AN HONEST ANSWER. JUST SOME GOBBLYGOOK TALK AROUND
BULLSHIT. MAYBE HE OWNS STOCK IN THESE VENDORS. WHO KNOWS. I FIND IT
HARD TO BELIEVE HALF THE STUFF I READ HERE EXCEPT:

THAT THE MAJORITY OF THE PEOPLE WHO HAVE HAD CLOGS ARE EITHER CURRENTLY
USING OR HAVE USED AFTERMARKET INK AND CANNOT EVEN TELL ANYBODY WHO THE
MFG/FORMULATER WAS SO OTHERS COULD AVOID IT. THAT IS WHAT THE VENDORS
ARE AFRAID OF.
That
might be the subject for another discussion, but you asked about your
printer malfunction and we should stick to that subject. When you say
"replace the print head" did you mean to remove and replace the same print
head that came with the unit to see that it is securely and correctly in
place?

AH THE TECHNICIAN. CALL CANON. THEY WILL ASK THE RIGHT QUESTION AND
CAN HELP YOU. THAT SEEMS LOGICAL ADVICE. THEY HAVE AN 800 SUPPORT
NUMBER AND IT IS FREE. WHY WOULD YOU WANTG TO ASK THESE JERKS WHEN YOU
CAN GET FREE REAL SUPPORT.
Did they ask you anything about your ink cartridges? If you aren't
experienced with these printers you may have a problem with how you prepared
and inserted them.

NOT IF HE READ THE MANUAL. EVEN THE SHORT MINI MANUAL.
Are they securely in place and locked down with a
"click"? Did you take the tape off the top of the air vent? Did you leave
the tape covering the remainder of the air vent passage on which the label
is printed? These may seem to be simple questions, but inexperienced people
have made errors in how they install the cartridges.

JUST READ THE INSTRUCTIONS
Without an open air
vent the cartridge can not deliver ink for printing. If you open the entire
air vent area by removing too much tape you risk permitting too much ink to
flow from any cartridge that has been improperly prepared and flooding the
area under that cartridge and causing problems with printing.

To evaluate very evident banding or vertical strips, you don't have to use
any special paper. For very subtle banding or stripes you will need to use
some sort of photo or coated paper so the ink doesn't sink into the paper
fibers and spread, thus obscuring the printed pattern. Did you run a nozzle
check? That will tell you which nozzle(s) are malfunctioning. I believe
you were also supposed to run a cleaning cycle to get the ink flowing
initially when doing the setup. By the way, it is not unheard of to get a
faulty cartridge from the printer manufacturer. Rare, but possible. The
nozzle check will probably tell you where the problem lies.

Depending on where you bought it you may have a limited period of time to
return it and get another. Otherwise you will have to deal with Canon for
them to honor your warranty.

DUH - I THINK MOST CUSTOMERS KNOW THIS
And -- contrary to what Measekite says about the Nifty Forum (on which I am
an occasional moderator)

NOW HE IS A MODERATOR. NOW IS THAT MODERATER BURT OR MODERATOR
FOTOFREEK. HE DOES USE BOTH NAMES AND MAYBE OTHERS THAT I DO NOT KNOW
ABOUT.
there are people there who are great at helping you
to pinpoint the source of your problem.

OH YEAH, THEY ARE BETTER THAN CANON WHO HAS ELEVATED SUPPORT.
 
Derry
Does this happen only when you photocopy or does it happen when you print from
the PC? If it is only with a photocopy , does your model come with an automatic
document feeder and if so does it fail using this or the flatbed scanner? There
are important technical differences between these copying methods and depending
on the answer you may be able to clean the document feeder window (might have
something stuck on there, quite a common problem).
If it only happens when photocopying then probably there is an optical problem
and the optics may need cleaning. If it happens when printing from the PC then
I suggest you get warranty support immediately.
Tony
 
JUST RETURN IT IF YOU CAN AND GET ANOTHER. A MP760 WOULD BE BETTER. IF
YOU CAN RETURN IT I WOULD GET A CANON IP4000 PRINTER, AN EPSON 4180
SCANNER, AND SOME GOOD FAX SOFTWARE.

IF YOU CANNOT RETURN IT THEN JUST CALL CANON FOR WARRANTY SERVICE OR
TECH SUPPORT IF IT IS OUT OF WARRANTLY. BE SURE TO USE OEM CANON INK.
 
(snip)
AH THE TECHNICIAN. CALL CANON. THEY WILL ASK THE RIGHT QUESTION AND CAN
HELP YOU. THAT SEEMS LOGICAL ADVICE. THEY HAVE AN 800 SUPPORT NUMBER AND
IT IS FREE. WHY WOULD YOU WANTG TO ASK THESE JERKS WHEN YOU CAN GET FREE
REAL SUPPORT.

If the manuracturers' technicians really gave fully comrehensive advice
there would be no need for people try to get their questions answered on
newsgroups of forums such as this one.
NOT IF HE READ THE MANUAL. EVEN THE SHORT MINI MANUAL.

Right, measekite, but some people don't or don't quite follow the directions
properly and need a helping hand. They certainly don't get it from your
rants, name calling, and shouting.
(snip)

OH YEAH, THEY ARE BETTER THAN CANON WHO HAS ELEVATED SUPPORT.

In some areas they actually are. I have seen participants with a problem
upload a scan of a test print to the Nifty forum and one of the moderators
did a color separation technique that helped to determine which jets were
not firing properly. more accurate than the nozzle check . I have yet to
hear about Canon "elevated support" telling people how to clear a print head
clog (yes, OEM inks will clog also) after they have blown through megabucks
worth of OEM inks with the cleaning cycles. Where Canon "elevated support"
leaves off, there are experienced users who sometimes know just the trick
that will work to restore proper printer function.

(snip)

Derry, You figure out who the troll is and who is trying to help you with
your problem.
 
Burt said:
(snip)



If the manuracturers' technicians really gave fully comrehensive advice
there would be no need for people try to get their questions answered on
newsgroups of forums such as this one.

hahahahaha or hehehehehe
Right, measekite, but some people don't or don't quite follow the directions
properly and need a helping hand.

not yours it probably is too busy.
They certainly don't get it from your
rants, name calling, and shouting.


(snip)



snip



(snip)

Derry, You figure out who the troll is and who is trying to help you with
your problem.

I THINK HE ALREADY HAS AND IT IS U
 
measekite said:
JUST RETURN IT IF YOU CAN AND GET ANOTHER. A MP760 WOULD BE BETTER. IF
YOU CAN RETURN IT I WOULD GET A CANON IP4000 PRINTER, AN EPSON 4180
SCANNER, AND SOME GOOD FAX SOFTWARE.

IF YOU CANNOT RETURN IT THEN JUST CALL CANON FOR WARRANTY SERVICE OR TECH
SUPPORT IF IT IS OUT OF WARRANTLY. BE SURE TO USE OEM CANON INK.

HE didn't ask about ink. Thanks again for keeping the ink argument alive as
it will raise the question about aftermarket inks with everyone you
gratuitously offer this advice to. You are inadverdently acting as the best
sales rep for non-OEM inks on this NG. This is known, measekite, as the
inevitability of unintended consequences.
(snip)
 
JUST RETURN IT IF YOU CAN AND GET ANOTHER.
A MP760 WOULD BE BETTER. IF
YOU CAN RETURN IT I WOULD GET A CANON IP4000 PRINTER, AN EPSON 4180
SCANNER, AND SOME GOOD FAX SOFTWARE.

The mp760 has no fax modem on board, and in fact the scanner
springboard doesn't support faxing from your local fax modem. You'd
have to get that anyway.
 
measekite wrote:

You do know shit.

<--------------------->

Bingo! You got that one right and it's you.
Thanks.
Frank
 
measekite said:
JUST RETURN IT IF YOU CAN AND GET ANOTHER. A MP760 WOULD BE BETTER. IF
YOU CAN RETURN IT I WOULD GET A CANON IP4000 PRINTER, AN EPSON 4180
SCANNER, AND SOME GOOD FAX SOFTWARE.

IF YOU CANNOT RETURN IT THEN JUST CALL CANON FOR WARRANTY SERVICE OR
TECH SUPPORT IF IT IS OUT OF WARRANTLY. BE SURE TO USE OEM CANON INK.
<---------------------------------------------------------------------------.

Stop your stupid YELLING! Are you deaf or what?
Frank
 
Derry
Just for clarification - the reason I gave the advice I did is because if the
printer is in warranty and the problem is related to the ADF and turns out to
be dirty optics you will probably be billed by the repairer, a great pity since
the optics are simple to clean. If on the other hand, the problem is printer
related then it is probably going to require a qualified warranty/service
agent. Vertical strips on inkjet printers are almost never caused by a failed
printhead, they are usually caused either by ink on the rollers or if they only
happen during scan to print (photocopying) by drity optics.
Please do not let the resident troll put you off, there are plenty of people
here willing to provide real help.
Tony
 
Burt said:
HE didn't ask about ink. Thanks again for keeping the ink argument alive as
it will raise the question about aftermarket inks with everyone you
gratuitously offer this advice to.

DO U DINK EYE KARE AWBOOT ANETING U SAE
You are inadverdently acting as the best
sales rep for non-OEM inks on this NG.
ME DONT KARE
 
zakezuke said:
The mp760 has no fax modem on board, and in fact the scanner
springboard doesn't support faxing from your local fax modem. You'd
have to get that anyway.

I MEANT THE 780
 
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