Canon Ixus 500

  • Thread starter Thread starter Russell Lake
  • Start date Start date
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Russell Lake

I have installed my software and when I try to dowload
pictures I get the message 'the file ptpusd.dll on
windows xp home edition CD-ROM is needed type the path
where th efile is located and then click ok.

Where is the file located?
what do i type?
 
Russell said:
I have installed my software and when I try to dowload
pictures I get the message 'the file ptpusd.dll on
windows xp home edition CD-ROM is needed type the path
where th efile is located and then click ok.

Where is the file located?
what do i type?
Click to expand...
====================================
Maybe these KB articles will offer some ideas:

(814390) File Transfer from Digital Camera Fails
http://support.microsoft.com/?kbid=814390

(317181) Cannot Transfer Images From
Your Nikon Digital Camera
http://support.microsoft.com/?kbid=317181

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg
 
Bill had the same problem with a Nikon camera and posted the following
solution.

Another solution posted by Bill, using a Nikon camera.

I installed the camera via the control panel add hardware function. It went
to a point of requiring a file called ptspusd.dll from service pack one. I
found the file via search on my hard drive. Typed the path in the window
that asked for it and it took. Solved the problem. Check your set up menu on
the camera to see your USB setting is PTP.
 
search by google
Yves Alarie said:
Bill had the same problem with a Nikon camera and posted the following
solution.

Another solution posted by Bill, using a Nikon camera.

I installed the camera via the control panel add hardware function. It went
to a point of requiring a file called ptspusd.dll from service pack one. I
found the file via search on my hard drive. Typed the path in the window
that asked for it and it took. Solved the problem. Check your set up menu on
the camera to see your USB setting is PTP.
Click to expand...
 
You do not search by google. The file is on your computer. You click on
Start, click on Search and then files. You enter the name of the file and
then click on Search. This file will then be shown in the result window.
Place your mouse pointer over the name of the file, or right click on the
file name and then properties so you will get the location (folder etc.)
where this file is stored. You then enter this info when requested.
 
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