canon i9900 printhead packaged used?

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greensteak

I opened up the sealed package containing the printhead for my brand
new Canon i9900 photo printer tonight, bought from NewEgg.com, and it
had already been used. The printhead had very small ink beads on it,
and the tank slots all had ink residue from the particular color that
goes in the slot.

It's either second hand packaged with a new (it better be new, looks
like it)printer fresh from the box, or Canon tests the printheads
before selling.

It probably won't effect the operation of the printer, but I hate the
idea of getting something used that's supposed to be new. Hopefully,
they just ran some ink through it at the factory, but for some reason
that sounds odd.

Canon tech support is closed and not supporting anything till Monday
morning.
How convenient.
 
I opened up the sealed package containing the printhead for my brand
new Canon i9900 photo printer tonight, bought from NewEgg.com, and it
had already been used. The printhead had very small ink beads on it,
and the tank slots all had ink residue from the particular color that
goes in the slot.

It's either second hand packaged with a new (it better be new, looks
like it)printer fresh from the box, or Canon tests the printheads
before selling.

It probably won't effect the operation of the printer, but I hate the
idea of getting something used that's supposed to be new. Hopefully,
they just ran some ink through it at the factory, but for some reason
that sounds odd.

Canon tech support is closed and not supporting anything till Monday
morning.
How convenient.
Click to expand...

I just installed a new Canon MultiPass MP730 AIO, and its print head also
had ink residue. It's my guess that the print heads are tested prior to
packing.

Don
 
It's either second hand packaged with a new (it better be new, looks
like it)printer fresh from the box, or Canon tests the printheads
before selling.
[/QUOTE]
They are tested. That's why it's in a sealed bag.
 
colinco said:
It's either second hand packaged with a new (it better be new, looks
like it)printer fresh from the box, or Canon tests the printheads
before selling.
Click to expand...
They are tested. That's why it's in a sealed bag.[/QUOTE]


No they're not - the printhead for my i9950 (same printer, EU model) was
spotless.
 
Miss said:
They are tested. That's why it's in a sealed bag.
Click to expand...


No they're not - the printhead for my i9950 (same printer, EU model)
was spotless.[/QUOTE]

I don't recall exactly, but when i receeived my ip4000 just a week ago, i
really can't remember any ink residuals on my head...i think it was clean.
 
Miss said:
No they're not - the printhead for my i9950 (same printer, EU model) was
spotless.
Click to expand...

I tend to agree...my i850 and a friend's i550 both came with new
printheads that were totally spotless. They had not been tested or used
in any way as far as we could determine.

But then again, maybe Canon now tests them or perhaps they don't clean
them up as good before shipping...<shrug>
 
I spoke with a Canon sales representative, who believes this is an
abnormal situation. I still have to wait for technical support to get
back to work Monday morning to find out more. But it looks like a
warranty situation that can be relsolved in a matter of days (I hope).

It would be rather nice if Canon had technical support on Sundays. But
I guess that's asking way too much.
 
greensteak said:
I spoke with a Canon sales representative, who believes this is an
abnormal situation. I still have to wait for technical support to get
back to work Monday morning to find out more. But it looks like a
warranty situation that can be relsolved in a matter of days (I hope).

It would be rather nice if Canon had technical support on Sundays. But
I guess that's asking way too much.
Click to expand...

Good luck!
 
colinco said:
It's either second hand packaged with a new (it better be new, looks
like it)printer fresh from the box, or Canon tests the printheads
before selling.
Click to expand...
They are tested. That's why it's in a sealed bag.[/QUOTE]


No they're not - the printhead for my i9950 (same printer, EU model) was
spotless.
[/QUOTE]
I don't know whether the fluid in the head was ink but both my i865s had
"wet" heads straight out of the bag and the purge pads in the printer
bodies had some ink on them. Unopened since factory.
 
colinco said:
No they're not - the printhead for my i9950 (same printer, EU model) was
spotless.
Click to expand...
I don't know whether the fluid in the head was ink but both my i865s had
"wet" heads straight out of the bag and the purge pads in the printer
bodies had some ink on them. Unopened since factory.[/QUOTE]

The printheads as packed may exhibit a slight film in the nozzle area, but
this should be barely noticeable. Visible ink should never be present in a
brand new printer and I suspect the OP was sold a display model or return
that a store employee had boxed back up (happens all the time).
 
The printheads as packed may exhibit a slight film in the nozzle area, but
this should be barely noticeable. Visible ink should never be present in a
brand new printer and I suspect the OP was sold a display model or return
that a store employee had boxed back up (happens all the time).
Click to expand...

This was not a film-the printhead had several extremely tiny "beads",
which took great magnification to prpoerly see, but nevertheless were
first spotted as irregularities with the naked eye.

All I can say is, the moving parts of the printer were all taped up,
with orange tape, and the printer itself appears clean with no
fingerprints, dust, or other signs of previous excess handling.
Everything that was in the box appeared to have been factory packed,
and not a sloppily repacked. The accessories were all bagged as if in
original packing.(Hey, how about Canon not supplying USB cables? What
a load.) The print head was in a grey, semi foil-like sealed bag with
Canon's logo in several languages on it. It had two preforations for
tearing the bag open, and there's no way someone could open it and
reclose it. Anyway, like I said in the original post, it was bought
from NewEgg.com. But, you never know where they got it...............

I also called Best Buy for the heck of it to get their opinion (don't
worry, I don't take anything they say very seriously), and a HP rep
that happened to be in the store said that it is definitely abnormal
to have ink residue on the printhead and ink slots, but that it's
possible Canon did a quality control check. If they did that,
depending on how many "checks" the printer or print head went through,
the unit or at least the printhead gets demoted to "floor model"
status in my opinion. If they ran one print through it, no problem.
But if they ran several, then I might take issue. Besides, it's not
good to have ink in those things while they're not being used.
Somebody posted that "that's why they're in a sealed bag", which would
make sense since that might prevent the ink from drying. Yet, still
doesn't sound like a sound practice.

It will be interesting to hear the opinion from Canon tomorrow
morning.
 
greensteak said:
possible Canon did a quality control check.
Click to expand...

I seriously doubt that. Typically, any unit that is subjected to quality
control is never released to the public, no matter what the results.

Quality control may randomly sample units, but those units are never
released back into the supply chain. They are tagged, tested, recorded,
and either stored or disposed of in whatever process the company prefers
to use. The only way to get your hands on a QC item would be if you
worked for the company or one of its suppliers and had access to the
items.
It will be interesting to hear the opinion from Canon tomorrow
morning.
Click to expand...

Please post back with the response...it should be interesting.
 
The Canon rep this morning said the heads should have a lubricating
residue only. But after checking with an engineer, he said that they
also run what is called "clear ink" through the head as a test. This
"clear ink" is not really clear, but a light-toned version of the real
color.

I was advised to run a nozzle check, and if any problems occur to call
back and arrange for a replacement printhead.

I'm also going to call NewEgg.com to make sure a refurbished printer
couldn't have slipped through the cracks. The fact that some posters
have reported ink residue on their new printheads lends support to the
Canon rep's claim.

End of Thread

Have a nice day.

GS
 
original packing.(Hey, how about Canon not supplying USB cables? What
Click to expand...

Most printers don't (and they'd need to put in a firewire one too
if I remember correctly).

My i9900's head looked clean as a whistle when I opened the
bag (and I looked closely at the 'wonders' of the huge head).

Maybe some percentage are tested 'at random' as part of QC.

Mike
 
Anoni said:
(e-mail address removed) (greensteak) wrote in message


Most printers don't (and they'd need to put in a firewire one too
if I remember correctly).
Click to expand...

depends where, i suppose. I boughtt i550 and got cable included, and now
when i bought ip4000 i also got cable included. Also before both Canons i
bought two Lexmarks for veeery low price and cable was always included.
Firewire...do you mean for digital camera? You don't use firewire, but
original camera cable.
 
greensteak said:
This was not a film-the printhead had several extremely tiny "beads",
which took great magnification to prpoerly see, but nevertheless were
first spotted as irregularities with the naked eye.

All I can say is, the moving parts of the printer were all taped up,
with orange tape, and the printer itself appears clean with no
fingerprints, dust, or other signs of previous excess handling.
Everything that was in the box appeared to have been factory packed,
and not a sloppily repacked. The accessories were all bagged as if in
original packing.(Hey, how about Canon not supplying USB cables? What
a load.) The print head was in a grey, semi foil-like sealed bag with
Canon's logo in several languages on it. It had two preforations for
tearing the bag open, and there's no way someone could open it and
reclose it. Anyway, like I said in the original post, it was bought
from NewEgg.com. But, you never know where they got it...............

I also called Best Buy for the heck of it to get their opinion (don't
worry, I don't take anything they say very seriously), and a HP rep
that happened to be in the store said that it is definitely abnormal
to have ink residue on the printhead and ink slots, but that it's
possible Canon did a quality control check. If they did that,
depending on how many "checks" the printer or print head went through,
the unit or at least the printhead gets demoted to "floor model"
status in my opinion. If they ran one print through it, no problem.
But if they ran several, then I might take issue. Besides, it's not
good to have ink in those things while they're not being used.
Somebody posted that "that's why they're in a sealed bag", which would
make sense since that might prevent the ink from drying. Yet, still
doesn't sound like a sound practice.

It will be interesting to hear the opinion from Canon tomorrow
morning.
Click to expand...

Were these little beads slightly magenta (reddish) in color? If so, that is
normal. This is the conditioning fluid I referred to. It is there to prevent
moisture and or other contaminants from damaging the exposed nozzle and
inlets.

As for the USB cable not being included, this is not a Canon exclusive and
is in part a retailer (not manufacture) issue. Notice the ones being sold by
the HP guy don't have them either?? Ever notice how hard the sales people
try to push that cable and paper and accessories you will need??? Yep, those
accessories are high profit items for that store.
 
greensteak said:
The Canon rep this morning said the heads should have a lubricating
residue only. But after checking with an engineer, he said that they
also run what is called "clear ink" through the head as a test. This
"clear ink" is not really clear, but a light-toned version of the real
color.

I was advised to run a nozzle check, and if any problems occur to call
back and arrange for a replacement printhead.

I'm also going to call NewEgg.com to make sure a refurbished printer
couldn't have slipped through the cracks. The fact that some posters
have reported ink residue on their new printheads lends support to the
Canon rep's claim.
Click to expand...

Note that a Canon Factory refurb will have a large oval "REFURBISHED" emblem
on the box.
 
SleeperMan said:
depends where, i suppose. I boughtt i550 and got cable included, and now
when i bought ip4000 i also got cable included.
Click to expand...

This is usually a store promo. For instance Sam's Club sold a i550S
promotional package (as well as some others) which *they* included a usb
cable. The printer and all other contents is the same.
 
Well, it's time to play Who The Hell Knows, starring Canon technical
support with tonights contestant, Greensteak.

Greensteak called technical support Monday morning, who told him ink
residue on the printhead is called "clear ink", is a test procedure,
and to go ahead and install the printer.

Tonight, Greensteak called Canon again to report additional ink
residue on the 4 white sponges, 2 on either side of the printhead
holder inside the printer.
Canon says that should not be, and that I should ask for a replacement
or refund from the vendor because it looks like I received a
refurbished or used printer.

Greensteak's consumer support team of usenet posters claim both
experiences with and without the ink residue.

Greensteak, we ask you, is it new or refurbished?

Who the hell knows!!!!!!!!!!!!!!! yells Greensteak enthusiastically.

Correct answer! You win a two week delay in having a printer and
return postage on you to NewEgg.com!! There goes your internet
discount and timely possession of the printer!

Boy, this internet purchasing has turned me into a real smart-ass.
Sorry, all.
The utter joy of the experience took over.

And thanks for the posts. I hope you all have better luck than me!
 
Tonight, Greensteak called Canon again to report additional ink
residue on the 4 white sponges, 2 on either side of the printhead
holder inside the printer.
Canon says that should not be, and that I should ask for a replacement
or refund from the vendor because it looks like I received a
refurbished or used printer.

Greensteak's consumer support team of usenet posters claim both
experiences with and without the ink residue.
[/QUOTE]
In Vincent Oliver's review of the i990 & i9950 he mentions ink on pads
before he had installed carts

" I noticed that there was a small amount of ink in the sponge under the
print head, this was there before I had fitted the inks, I'm sure each
unit must be tested before being packaged. "

http://www.photo-i.co.uk/Reviews/interactive/Canon i9999/page_2.htm

Maybe you worry too much.
 
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