For what it is worth, for those who need it, This is what I got from the
Canon Tech Reps on the problem. I used the first workaround & got my
Multipass C5500 working again.
Dear Mr. Bindhamer,
Thank you for your reply.
The MultiPASS C5500 was indeed offered in the US and is compatible with
Windows XP. With regards to Windows XP, what Service Pack do you have
installed? If you have recently updated to Windows XP Service Pack 2
(SP2), you may receive the following error message after restarting
your
computer.
Error:
[Failed to start MultiPASS Server. Please restart the computer and try
again.]
After the message appears, MPService will not start automatically and
printing, scanning, and PC Faxing functions will fail.
Cause:
From our testing, we have determined the conflict to be when the
following criteria are met: a specific anti-virus program, your
MultiPASS model and SP2 are loaded on a Windows XP computer.
Work-around:
1. In Services applet, restart MPService manually prior to performing
a
print, scan or PC Fax function. Please note MPService will stop after
approximately 10 to 30 minutes.
OR
2. Set MultiPASS Status Monitor (monitr32.exe), located in \Program
Files\Canon\MultiPASS\ folder, to Windows 95 Compatibility mode.
(1) To start MPService manually:
a. Click Start.
b. Right-click on My Computer.
c. Select Manage.
d. In Computer Management, click the plus (+) next to Services and
Applications.
e. Select Services.
f. Right-click MPService and select Start.
g. Close Computer Management.
(2) To set file to Windows 95 Compatibility mode:
a. Click Start and select My Computer.
b. In My Computer, double-click on the Windows hard drive (usually
Local Disk C:\ located under Hard Disk Drives)
c. Double-click Program Files, Canon, and then MultiPASS folders.
d. In the MultiPASS folder, right-click on monitr32 (or
monitr32.exe) and then select Properties.
e. In monitr32.exe Properties window, click on Compatibility tab.
f. Click on [Run this program in compatibility mode for:] to place
a check mark in the box, confirm Windows 95 is listed in the drop-down
box, click Apply, and then click OK.
g. Close the MultiPASS folder and restart the computer.
Important:
Setting the above file to Windows 95 Compatibility mode will allow the
MultiPASS C5500 to print, scan, PC Fax and utilize the Fax Setup
utility
but will cause certain minor symptoms to occur. This work-around is to
be used as is and Canon cannot guarantee Windows files may be
affected.
1. Scanning is only possible by using a third party program. Scanning
to the Desktop Manager will cause the following error to appear.
Error:
A document error was encountered. Either there is no
"Scanner" or "TWAIN" data source on your workstation
or a scanner error occurred.
2. Changing user settings in the Desktop Manager can be done but will
take approximately 10 - 15 seconds to download to the hardware. Please
wait until the download is complete before starting a new process.
3. MPService will not allow the MultiPASS Status Monitor to run
automatically on reboot. The following message will appear.:
Error:
[Failed to start MultiPASS Server. Please restart the computer and try
again.]
If the MultiPASS Status Monitor is set to Windows 95 Compatibility mode
and the above message still appears, set MPService to Manual in
Services
applet.
a. Click Start.
b. Right-click on My Computer.
c. Select Manage.
d. In Computer Management, click the plus (+) next to Services and
Applications.
e. Select Services.
f. Right-click MPService and select Properties.
g. In General tab of Security Center Properties window, select the
Startup type drop-down and select Manual.
h. Click Apply to accept the change and then click OK to close the
window.
i. Close Computer Management.
Once Windows desktop appears, the Status Monitor can be launched
manually.
a. Click Start, All Programs, Canon MultiPASS Suite 3.01.
b. Then select MultiPASS Status Monitor.
4. The MultiPASS Server can't be closed manually.
a. To close the Server, simultaneously press and hold the
[Control]
and [Alt] buttons together and then press [Delete] on your keyboard.
b. Click Task List button.
c. At the Windows Task Manager window, click the Processes tab.
d. On the Processes tab, click monitr32.exe to highlight it and
then click End Process.
e. At the Task Manager Warning dialog box, click Yes.
f. Close the Windows Task Manager window.
Unfortunately, there are no plans to provide an update for this issue.
I apologize for any inconvenience this causes. If you do not have
Windows XP Service Pack 2 installed, have you been able to download and
install XPC5500.exe? If not, here are the download instructions:
1. Visit Canon's website at:
www.canontechsupport.com
2. Click [DOWNLOAD LIBRARY] from the gray bar at the top of the page.
3. On the [Download Library] page, below [Please choose your product
from the menus below:], select your model in the following manner:
a. From the top drop-down box, click on the down arrow and select
[Multifunction].
b. From the middle drop-down box, click on the down arrow and
select [Inkjet] as the product type.
c. From the bottom drop-down box, click on the down arrow and
select your model.
4. On the DOWNLOAD LIBRARY page for your model, click on the
appropriate file for the operating system you are using (Desktop
Manager
v3.01 for Windows XP). Note the file size before downloading.
5. Below the license agreement text box, click on [I AGREE].
(Selecting [I DO NOT AGREE] will return you to the MultiPASS model's
download library page.)
6. On the [File Download] dialog box, select [Save].
7. On the [Save As] screen, make sure Desktop shows beside [Save in]
and then click [Save].
8. Once the download is complete, verify the file size. Right-click
the downloaded file on the desktop and click [Properties].
9. When you have confirmed the file size to be the same as previously
noted, close the Properties window and double-click the filename to
extract the installation files.
10. Installation instructions will appear. Please follow the
instructions to complete the installation.
Thank you for choosing Canon. Please let us know if we can be of
further assistance.
Sincerely,
Raymond
Product Support Representative
