G
Guest
I have a problem with my computer, and am looking for advice
I have Windows XP Professional, and the system has two users – Bob and Administrator
While working in Bob, the computer locked up, and I was forced to turn off the machine to unlock it.
When I turned the computer back on, all of my (Bob’s) Desktop settings and configurations were changed to something else. Everything in Administrator is OK, which is where I am writing this message from
I then tried to re-configure the Desktop back to the way I had it, however, when I clicked on Apply and then OK after making various changes, the computer either would not accept my change, or a message appeared saying that the machine was not set up for that change
I cannot get into my E-mail system, as every time I re-set it to AT&T it switches back to a Gateway page. I cannot get into Outlook to get anything including my Address Book and Contacts, as a message comes up saying that an error has occurred in Outlook
I ran Norton through the whole computer, and no viruses were found
I have contacted both Gateway and Microsoft, and they have been somewhat less than helpful
As I am somewhat ignorant of how to troubleshoot and fix computer problems, I am at a loss as to what to do – I jumped up and down for awhile, but that didn’t seem to help at all
If you, or any of your associates, have any suggestions on what caused this and/or how to get me up and running, I would be eternally grateful
I have Windows XP Professional, and the system has two users – Bob and Administrator
While working in Bob, the computer locked up, and I was forced to turn off the machine to unlock it.
When I turned the computer back on, all of my (Bob’s) Desktop settings and configurations were changed to something else. Everything in Administrator is OK, which is where I am writing this message from
I then tried to re-configure the Desktop back to the way I had it, however, when I clicked on Apply and then OK after making various changes, the computer either would not accept my change, or a message appeared saying that the machine was not set up for that change
I cannot get into my E-mail system, as every time I re-set it to AT&T it switches back to a Gateway page. I cannot get into Outlook to get anything including my Address Book and Contacts, as a message comes up saying that an error has occurred in Outlook
I ran Norton through the whole computer, and no viruses were found
I have contacted both Gateway and Microsoft, and they have been somewhat less than helpful
As I am somewhat ignorant of how to troubleshoot and fix computer problems, I am at a loss as to what to do – I jumped up and down for awhile, but that didn’t seem to help at all
If you, or any of your associates, have any suggestions on what caused this and/or how to get me up and running, I would be eternally grateful