Cannot use upgrade disk

  • Thread starter Thread starter Wazza
  • Start date Start date
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Wazza

Hi

I have a new PC with Home Premium SP1 and tried to upgrade install using my
Ultimate (original release)upgrade DVD but get a messgae that I cannot
upgrade to a lesser version.

So how do I use the upgrade disk that I have paid for.

thanks

Wazza
 
Obviously, the Vista Home Premium has the SP1 preinstalled, as you say it is
nearly brand new computer.

As ithe SP1 preinstalled, you can not uninstall it.

You will have to return the Ultimate upgrade(non SP1) disk to the vendor,
and exchange it for a Vista Ultimate SP1 upgrade disk.

Mick Murphy - Qld (Sunshine State) - Australia
 
Hi

I have a new PC with Home Premium SP1 and tried to upgrade install using my
Ultimate (original release)upgrade DVD but get a messgae that I cannot
upgrade to a lesser version.

So how do I use the upgrade disk that I have paid for.
Click to expand...

You use it to do a CLEAN install (yes!).

How?

Install it but do NOT put in the key. You will end up with an
installation that can't be activated, but it will be good for 30
days..

If you install any updates, make sure you don't install SP1. I'd wait
until the next step before I'd do any updates:

After verifying it's running OK, use the disk just as you would to do
an upgrade. Run the upgrade from within Windows.
 
Paul Montgomery said:
You use it to do a CLEAN install (yes!).

How?

Install it but do NOT put in the key. You will end up with an
installation that can't be activated, but it will be good for 30
days..

If you install any updates, make sure you don't install SP1. I'd wait
until the next step before I'd do any updates:

After verifying it's running OK, use the disk just as you would to do
an upgrade. Run the upgrade from within Windows.
Click to expand...

I need to do an upgrade, I do not want to reinstall the other software and
have to load the backed up data across, it does not seem right, I paid for
my disk and want to use it for it's purpose, this is not a difficult
concept.

cheers

Wazza
 
Hi Mick

I guess this might fly under fit for purpose legislation.

It lists Ultimate Premium as a candiate for upgrade and is not doing it.

cheers

Wazza
 
Wazza said:
Hi Mick

I guess this might fly under fit for purpose legislation.

It lists Ultimate Premium as a candiate for upgrade and is not doing it.
Click to expand...

You're missing the point. You have an installation that includes Service
Pack 1. Your upgrade DVD is older and doesn't include Service Pack 1. You
can't upgrade a Service Pack 1 system with a non-Service Pack 1 upgrade
disk.

Do as Mick suggested and return the upgrade for one that includes Service
Pack 1 and then you'll be able to upgrade your computer. Make sure you back
up your data before the upgrade because Stuff Can Happen.

Malke
 
Wazza said:
I need to do an upgrade, I do not want to reinstall the other software and
have to load the backed up data across, it does not seem right, I paid for
my disk and want to use it for it's purpose, this is not a difficult
concept.

cheers

Wazza
Click to expand...


You paid for the wrong disk.. get it exchanged for Vista Ultimate SP1..


--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx
 
Steve said:
Uninstalling SP1, doing the upgrade to Ultimate, and then installing
SP1 should work, should it not?
Click to expand...

Not if the OP's installation came with SP1 already integrated into the
operating system. Since he said, "I have a new PC with Home Premium SP1"
that is the inference.

Malke
 
Contact Microsoft and request a new Windows Vista upgrade disc
that includes Service Pack 1:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/kb/326246/en-gb

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

Hi

I have a new PC with Home Premium SP1 and tried to upgrade install using my
Ultimate (original release)upgrade DVD but get a messgae that I cannot
upgrade to a lesser version.

So how do I use the upgrade disk that I have paid for.

thanks

Wazza
 
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