cannot update

  • Thread starter Thread starter k.horrex
  • Start date Start date
K

k.horrex

i have a vista pc.since acquiring it,it has never ever downloade
updates even though it is set up to do it automatically.they all sho
as failed.As i write this,windows security centre is not responding a
usual.Sometimes task manager will close it,but task manager has n
minimize or close tab itself.Any help appreciated
 
i have a vista pc.since acquiring it,it has never ever downloaded
updates even though it is set up to do it automatically.they all show
as failed.As i write this,windows security centre is not responding as
usual.Sometimes task manager will close it,but task manager has no
minimize or close tab itself.Any help appreciated.
Click to expand...

Is this a new computer or did you purchase it used? What antivirus/security
software do you have installed?

Malke
 
I have to ask. Are you certain the PC is legal? Windows Genuine advantage
(WGA) will not update a computer it does not believe is legal. On occasion a
computer will fail WGA, even though it is legal. You should then contact
Microsoft and have them correct the problem.

Your logs will provide some explanation as to why update failed. I have
encountered computers which had similar errors; in those cases the logs
reported corrupt catalog as the problem. Apparently that is a generic term
the program uses when it can't give you a real answer. It could be something
as simple as a corrupt catalog - different version than the OS or complex
enough to enlist the assistance of Microsoft support. As a security issue,
it should qualify as a no fee support call.
 
A system that does not pass WGA will still be offered Security updates.
Something is amiss with the OS if it has never updated successfully OOB.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
True.

That's why I asked. Note that the OP mentioned "since acquiring"? Acquire
can mean several things - any thing from purchasing a new (or used)
computer...to accepting a gift. In particular a used computer or gift may
share a key, if the original owner transferred the PID and did not clear the
old PC.

If he has said something along the lines of I got a new computer that has
never updated, my response may have taken that into account.

Had to start the question somewhere, just wanted to rule out the possibility
of PID contention.


MowGreen said:
A system that does not pass WGA will still be offered Security updates.
Something is amiss with the OS if it has never updated successfully OOB.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Click to expand...
 
Beoweolf;670733 said:
True.

That's why I asked. Note that the OP mentioned "since acquiring"
Acquire
can mean several things - any thing from purchasing a new (or used)
computer...to accepting a gift. In particular a used computer or gif
may
share a key, if the original owner transferred the PID and did no
clear the
old PC.

If he has said something along the lines of I got a new computer tha
has
never updated, my response may have taken that into account.

Had to start the question somewhere, just wanted to rule out th
possibility
of PID contention.


"MowGreen [MVP]" (e-mail address removed) wrote in message
A system that does not pass WGA will still be offered Securit
updates.
Something is amiss with the OS if it has never updated successfull
OOB.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Beoweolf wrote:
-
I have to ask. Are you certain the PC is legal? Windows Genuin
advantage
(WGA) will not update a computer it does not believe is legal. On
occasion a computer will fail WGA, even though it is legal. You shoul

then contact Microsoft and have them correct the problem.

Your logs will provide some explanation as to why update failed.
have
encountered computers which had similar errors; in those cases th
logs
reported corrupt catalog as the problem. Apparently that is a generi

term the program uses when it can't give you a real answer. It coul
be
something as simple as a corrupt catalog - different version than th
OS
or complex enough to enlist the assistance of Microsoft support. As

security issue, it should qualify as a no fee support call.

"(e-mail address removed)" (e-mail address removed)
wrote in message -

i have a vista pc.since acquiring it,it has never ever downloaded
updates even though it is set up to do it automatically.they all show
as failed.As i write this,windows security centre is not respondin
as
usual.Sometimes task manager will close it,but task manager has no
minimize or close tab itself.Any help appreciated.
Click to expand...

brand new computer with bullguard pre installed
 
Was Bullguard preinstalled or did you install it ?
If it was installed by the manufacturer and the system is still under
warranty, then suggest you contact them as they are *supposed* to
provide support.
Since the system has never updated successfully, then it sure sounds as
if Bullguard was preinstalled.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Beoweolf;670733 said:
True.

That's why I asked. Note that the OP mentioned "since acquiring"?
Acquire
can mean several things - any thing from purchasing a new (or used)
computer...to accepting a gift. In particular a used computer or gift
may
share a key, if the original owner transferred the PID and did not
clear the
old PC.

If he has said something along the lines of I got a new computer that
has
never updated, my response may have taken that into account.

Had to start the question somewhere, just wanted to rule out the
possibility
of PID contention.


"MowGreen [MVP]" (e-mail address removed) wrote in message
A system that does not pass WGA will still be offered Security
updates.
Something is amiss with the OS if it has never updated successfully
OOB.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Beoweolf wrote:
-
I have to ask. Are you certain the PC is legal? Windows Genuine
advantage
(WGA) will not update a computer it does not believe is legal. On
occasion a computer will fail WGA, even though it is legal. You should

then contact Microsoft and have them correct the problem.

Your logs will provide some explanation as to why update failed. I
have
encountered computers which had similar errors; in those cases the
logs
reported corrupt catalog as the problem. Apparently that is a generic

term the program uses when it can't give you a real answer. It could
be
something as simple as a corrupt catalog - different version than the
OS
or complex enough to enlist the assistance of Microsoft support. As a

security issue, it should qualify as a no fee support call.

"(e-mail address removed)" (e-mail address removed)
wrote in message -

i have a vista pc.since acquiring it,it has never ever downloaded
updates even though it is set up to do it automatically.they all show
as failed.As i write this,windows security centre is not responding
as
usual.Sometimes task manager will close it,but task manager has no
minimize or close tab itself.Any help appreciated.
Click to expand...


brand new computer with bullguard pre installed.
Click to expand...
 
You're right, the OP never mentioned the specifics. Just wanted to
ensure that anyone who reads this knows that MS *will* provide Security
updates whether a system is WGAed or not.

BTW, the OP posted that the system was purchased new which means the OEM
is supposed to support it.
Note the word "supposed" <w>

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


True.

That's why I asked. Note that the OP mentioned "since acquiring"?
Acquire can mean several things - any thing from purchasing a new (or
used) computer...to accepting a gift. In particular a used computer or
gift may share a key, if the original owner transferred the PID and did
not clear the old PC.

If he has said something along the lines of I got a new computer that
has never updated, my response may have taken that into account.

Had to start the question somewhere, just wanted to rule out the
possibility of PID contention.


A system that does not pass WGA will still be offered Security updates.
Something is amiss with the OS if it has never updated successfully OOB.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


I have to ask. Are you certain the PC is legal? Windows Genuine
advantage (WGA) will not update a computer it does not believe is
legal. On occasion a computer will fail WGA, even though it is legal.
You should then contact Microsoft and have them correct the problem.

Your logs will provide some explanation as to why update failed. I
have encountered computers which had similar errors; in those cases
the logs reported corrupt catalog as the problem. Apparently that is
a generic term the program uses when it can't give you a real answer.
It could be something as simple as a corrupt catalog - different
version than the OS or complex enough to enlist the assistance of
Microsoft support. As a security issue, it should qualify as a no fee
support call.

"(e-mail address removed)"


i have a vista pc.since acquiring it,it has never ever downloaded
updates even though it is set up to do it automatically.they all show
as failed.As i write this,windows security centre is not responding as
usual.Sometimes task manager will close it,but task manager has no
minimize or close tab itself.Any help appreciated.
Click to expand...
Click to expand...
Click to expand...
 
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