Cannot start Windows

[Guest]

Computer last used Friday, try to boot up Saturday, receive notice that
"Windows Explorer has encountered a problem and needs to close."
Screen comes up with my wallpaper but none of the desktop.
I can Ctrl, Alt, Delete and get task manager, and can browse applications
and can see list of directories. If I try to go to Windows I get error
message above. I must of picked up a virus (did not see any indication). I
cannot find my backup disk. To get use of computer again what should I do?
Thank you

 

[MAP]

Computer last used Friday, try to boot up Saturday, receive notice
that "Windows Explorer has encountered a problem and needs to close."
Screen comes up with my wallpaper but none of the desktop.
I can Ctrl, Alt, Delete and get task manager, and can browse
applications and can see list of directories. If I try to go to
Windows I get error message above. I must of picked up a virus (did
not see any indication). I cannot find my backup disk. To get use
of computer again what should I do? Thank you

While in task manager click on "file" (upper left corner) and select "new
task" type in
explorer.exe and click ok
What happens?

I must of picked up a virus (did not see any indication).

I don't think so, but explorer.exe is suppose to restart itself after a
crash.

 

[Gerry Cornell]

Michel

Please check Event Viewer for Warning / Error Reports in the System
and Application logs for the last boot and post copies.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
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