Cannot start Routing And Remote Access server. Error Code 3604

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi,

Something has gone amiss with my RRAS service as I can no longer start it.
Whenever I try to start the service the following is logged in the Event Log:

The Routing and Remote Access service terminated with service-specific error
3604 (0xE14).

I have been unable to find any useful information with regards to this error
code using both microsoft.com and Google.

I did try to "Disable Routing and Remote Access" and then configure it
again, but whenever I configure it with the Remote Access option it logs this
error. If I enable it without any Remote Access (ie. just routing) the
service will start fine.

Could anyone PLEASE shed some light on this issue as I am now unable to set
up VPN because of this.

Best Regards,

Tom Reiertsen,
Reiertsen Software Systems.
 
Could you provide us the logs to investigate this further.

To enable ras logs:
netsh ras set tra * en

To disable ras logs:
netsh ras set tra * dis

The logs will be at %windir%\tracing
 
I got same problem as Tom.
I enabled the logging, which one do u need to see?
Tia,
Moski
 
Zip the following logs and post it here:
Router.log, IPRouterManager.log, IasHlpr.log, IasSam.log.

All these logs would be available at %windir%\tracing - after you enable
logging.
 
Error Code 3604

We had the same problem and we found this solution to resolve :

the file vbajet32.dll was missing in the folder system32. We had restore this file from another machine and restart RAS service.
 
Last edited:
Help with this.. I alread have the fil vbajet32.dll, so that did not fix anything..
 
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