cannot start or uninstall media player 10--internal application er

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Guest

when burning audio cds, the program would freeze up the computer. i figured
i should probably reinstall the program. i went to 'add/remove programs and
selected 'windows media player' under 'service pack 2 updates' in the list.
when i clicked on 'change/remove, i was informed that a rollback was
necessary, so i allowed it, and was then was advised that a restart was
necessary in order for the changes to take effect.
when i restarted and tried to open the media player, the install wizard came
up and the program was installed, but it was not on the programs list in
'add/remove programs', and when i tried to open media player,it was still
series 10 [i had presumed 'rollback' meant series 9 would be there instead],
but wouldn't open--i received this: 'an internal application error has
occurred'.
therefore, i cannot open the program at all, and i cannot unistall it.
what would be my next step, as i cannot access the program in any way??

thank you in advance--you folks have been of immnse assistance when i've
posted regarding previous problems..
allyson
 
byte--

thanks so much for your reply!! i actually solved the prob myself by
using system restore--so far, so good. i will surely keep your solution in
mind--just in case this fix doesn't last...

thanks again!!

Byte said:
Do not attempt to uninstall WMP. Download new WMP10 and install
overtop of your old version.
Windows Media 9 Series (WMP10 upgrade)
http://www.microsoft.com/windows/windowsmedia/9series/gettingstarted/download/download.asp
--
XP-WNP
Today is the first day of the
rest of your life.


circe 801 said:
when burning audio cds, the program would freeze up the computer. i figured
i should probably reinstall the program. i went to 'add/remove programs and
selected 'windows media player' under 'service pack 2 updates' in the list.
when i clicked on 'change/remove, i was informed that a rollback was
necessary, so i allowed it, and was then was advised that a restart was
necessary in order for the changes to take effect.
when i restarted and tried to open the media player, the install wizard came
up and the program was installed, but it was not on the programs list in
'add/remove programs', and when i tried to open media player,it was still
series 10 [i had presumed 'rollback' meant series 9 would be there instead],
but wouldn't open--i received this: 'an internal application error has
occurred'.
therefore, i cannot open the program at all, and i cannot unistall it.
what would be my next step, as i cannot access the program in any way??

thank you in advance--you folks have been of immnse assistance when i've
posted regarding previous problems..
allyson
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