Cannot send with Outlook 2003 and Exchange 2000

  • Thread starter Thread starter Philip Kime
  • Start date Start date
P

Philip Kime

recently upgraded a test user to Oulook 2003. I am still
using Exchange 2000. Everything worked fine (it was an
upgrade from Office XP). Suddenly, they tell me that mail
will not send - it just sits in the outbox. They can
receive mail still. When Outlook tries to send, the
relevant boxes come up and status bar says the right
thing etc. but nothing happens and the messages stay in
the outbox unsent. This is even the case for local
Exchange mail. I turned on Outlook logging which is
pretty useless as it's not detailed enough for MAPI - it
just said this:


Quote

----------------------------------------------------------
----------------------

2003.11.05 18:44:27 <<<< Logging Started (level is
LTF_TRACE) >>>>
2003.11.05 18:44:27 Microsoft Exchange Server: Synch
operation started (flags = 00000001)
2003.11.05 18:44:27 Microsoft Exchange Server:
UploadItems: 3 messages to send
2003.11.05 18:44:27 Microsoft Exchange Server:
UploadItems: couldn't send 3 messages
2003.11.05 18:44:27 Microsoft Exchange Server: Synch
operation completed

----------------------------------------------------------
----------------------



That's not very helpful! (Is there any way to increase
the detail?). I tried to drop the server authenticaton
level down to the Outlook XP NTLM settings but it made no
difference - can receive but not send. I checked the SMTP
server logs but it doesn't even seem to connect (I think
I'm right in thinking that SMPT is involved to shift
things into and out of the IS in Exchange, even locally).
In the end, I reinstalled Office 2003 and it worked again
for a few days before exhibiting the same problem. Any
ideas? I can't roll this out until I know why this is
happening ...
 
Try creating a new profile. It seems that upgrading from a prior version
makes merry with the profile. A new one usually helps.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Philip Kime <[email protected]> asked:

| recently upgraded a test user to Oulook 2003. I am still
| using Exchange 2000. Everything worked fine (it was an
| upgrade from Office XP). Suddenly, they tell me that mail
| will not send - it just sits in the outbox. They can
| receive mail still. When Outlook tries to send, the
| relevant boxes come up and status bar says the right
| thing etc. but nothing happens and the messages stay in
| the outbox unsent. This is even the case for local
| Exchange mail. I turned on Outlook logging which is
| pretty useless as it's not detailed enough for MAPI - it
| just said this:
|
|
| Quote
|
| ----------------------------------------------------------
| ----------------------
|
| 2003.11.05 18:44:27 <<<< Logging Started (level is
| LTF_TRACE) >>>>
| 2003.11.05 18:44:27 Microsoft Exchange Server: Synch
| operation started (flags = 00000001)
| 2003.11.05 18:44:27 Microsoft Exchange Server:
| UploadItems: 3 messages to send
| 2003.11.05 18:44:27 Microsoft Exchange Server:
| UploadItems: couldn't send 3 messages
| 2003.11.05 18:44:27 Microsoft Exchange Server: Synch
| operation completed
|
| ----------------------------------------------------------
| ----------------------
|
|
|
| That's not very helpful! (Is there any way to increase
| the detail?). I tried to drop the server authenticaton
| level down to the Outlook XP NTLM settings but it made no
| difference - can receive but not send. I checked the SMTP
| server logs but it doesn't even seem to connect (I think
| I'm right in thinking that SMPT is involved to shift
| things into and out of the IS in Exchange, even locally).
| In the end, I reinstalled Office 2003 and it worked again
| for a few days before exhibiting the same problem. Any
| ideas? I can't roll this out until I know why this is
| happening ...
 
Thank you for the suggestion - unfortunately, creating a
new profile makes no difference. Perhaps it's some
authentication problem? But after installing, it's ok for
a few days then the user logs in in the morning and it
won't post any more. Very strange. No problem through OWA
on the local machine though so it's certainly an Outlook
2003 <-> Exchange 2000 problem. Outlook is certainly
connecting to the server properly - it can receive mail
without trouble. The server has all the latest SPs and
post-SP3 roll-up patches.

PK
-----Original Message-----
Try creating a new profile. It seems that upgrading from a prior version
makes merry with the profile. A new one usually helps.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Philip Kime <[email protected]> asked:

| recently upgraded a test user to Oulook 2003. I am still
| using Exchange 2000. Everything worked fine (it was an
| upgrade from Office XP). Suddenly, they tell me that mail
| will not send - it just sits in the outbox. They can
| receive mail still. When Outlook tries to send, the
| relevant boxes come up and status bar says the right
| thing etc. but nothing happens and the messages stay in
| the outbox unsent. This is even the case for local
| Exchange mail. I turned on Outlook logging which is
| pretty useless as it's not detailed enough for MAPI - it
| just said this:
|
|
| Quote
|
| ------------------------------------------------------- ---
| ----------------------
|
| 2003.11.05 18:44:27 <<<< Logging Started (level is
| LTF_TRACE) >>>>
| 2003.11.05 18:44:27 Microsoft Exchange Server: Synch
| operation started (flags = 00000001)
| 2003.11.05 18:44:27 Microsoft Exchange Server:
| UploadItems: 3 messages to send
| 2003.11.05 18:44:27 Microsoft Exchange Server:
| UploadItems: couldn't send 3 messages
| 2003.11.05 18:44:27 Microsoft Exchange Server: Synch
| operation completed
|
| ------------------------------------------------------- ---
| ----------------------
|
|
|
| That's not very helpful! (Is there any way to increase
| the detail?). I tried to drop the server authenticaton
| level down to the Outlook XP NTLM settings but it made no
| difference - can receive but not send. I checked the SMTP
| server logs but it doesn't even seem to connect (I think
| I'm right in thinking that SMPT is involved to shift
| things into and out of the IS in Exchange, even locally).
| In the end, I reinstalled Office 2003 and it worked again
| for a few days before exhibiting the same problem. Any
| ideas? I can't roll this out until I know why this is
| happening ...


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