Cannot send, tried literally everything

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Guest

My ISP cannot help, before I spend a ton of bucks calling Microsoft please
help. Should be an easy one. Here's the error message:
The connection to the server has failed. Subject 'test', Account:
'mail.htc.net', Server: 'mailout.htc.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Just upgraded to Vista. Cannot send, but can receive emails. Uninstalled AVG
software, deleted email account, set it up again. All settings are correct to
the best of my knowledge. never had a problem with OE in XP. Anyone? Bueller?
 
Did you set your email config to "My SMTP server requires authentication"
and "Use the same info as my incoming" (or similar, I didn't check exact
wording. But... have you tried that?

-Frank
 
You can enable a log file under Tools | Options | Advanced | Maintenance and
that might give some indication of the problem.

Ask the ISP if the port number is correct under Tools | Accounts | Mail |
Properties | Advanced

steve
 
Yes, I did that. Didn't help.

Frankster said:
Did you set your email config to "My SMTP server requires authentication"
and "Use the same info as my incoming" (or similar, I didn't check exact
wording. But... have you tried that?

-Frank
Click to expand...
 
The log file will be in your Message Store folder (Tools/Options/Advanced
tab - Maintenance button at the bottom).
 
This is all I get. Probably looking at wrong file.
Windows Mail 6.0.6000.16386 (vista_rtm.061101-2205)
SMTP Log started at 02/11/2007 15:54

I can't believe I am the only one with this problem. Is there anyway to get
Outlook Express back? Or am I stuck with this stupid Windows Mail that
doens't work? Or should I just download Eudora?
 
Chris said:
My ISP cannot help, before I spend a ton of bucks calling Microsoft please
help. Should be an easy one. Here's the error message:
The connection to the server has failed. Subject 'test', Account:
'mail.htc.net', Server: 'mailout.htc.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Just upgraded to Vista. Cannot send, but can receive emails. Uninstalled
AVG
software, deleted email account, set it up again. All settings are correct
to
the best of my knowledge. never had a problem with OE in XP. Anyone?
Bueller?
Click to expand...

Try temporarily disabling anti-virus , Windows Firewall, and any third-party
firewalls and see if the problem goes away.

Carmine Castiglia
http://www.infosystemspro.com
PalmOS apps for engineers and machinists
Replacement screws for your Palm hardware
 
Try Windows Live Mail Beta. It worked for me.
--
Jay

When all else fails, Read the instructions.
ISBN-10 0-7356-2296-5
Start > Help and Support

= = =
 
Thanks, I tried disabling the AV and Windows Firewall, to no avail.

I downloaded Eudora and couldn't send email with that either, connection
timed out.
 
Chris said:
Thanks, I tried disabling the AV and Windows Firewall, to no avail.

I downloaded Eudora and couldn't send email with that either, connection
timed out.
Click to expand...

Is your internet connection the same as your mail provider (htc.net), or are
you connecting via another service? If so, which one?
 
Have you contacted Charter Communications about the problem? I suspect you
need to delete the existing mail account under Tools/Accounts and restart
Windows Mail and recreate it using exact info from Charter as to the server
settings and whether authentication is required when sending mail. Good
luck.
 
they are the same

Carmine Castiglia said:
Is your internet connection the same as your mail provider (htc.net), or are
you connecting via another service? If so, which one?
Click to expand...
 
If Eudora doesn't work, then its not a WinMail issue.

Ask Charter what to use for the SMTP port number. You are probably using
the wrong port number, as I said before.

steve
 
This may sound silly but it happened to me and I found that I used a comma
instead of a period in my smtp wording. you might check that.
 
Frankster said:
Did you set your email config to "My SMTP server requires authentication"
and "Use the same info as my incoming" (or similar, I didn't check exact
wording. But... have you tried that?

-Frank
Click to expand...

hello there,,

andy here, i had a prob after i did sometime that i didnt know i did,,
still dont,, but i did get mine working by going to the tools tab and
clicking syncronize all,, maybe that will work, this is the error i was
getting,,,,
 
I use htc.net not charter. i use SMTP number 25 like they told me. And did
not check this server requires a secure connection like they told me.

So we know it isn't Windows Mail and we know it isn't antivirus or firewall
or the settings. What's that leave?
 
andiss gump said:
andy here, i had a prob after i did sometime that i didnt know i did,,
still dont,, but i did get mine working by going to the tools tab and
clicking syncronize all,, maybe that will work, this is the error i was
getting,,,,
Click to expand...
---------------------------------------------------------------------------------------

This is usually caused by an anti-spam program or an anti-virus set to scan
email.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPOR...6d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPOR...85256edd00478dbd?OpenDocument&src=bar_sch_nam

See also
http://help.expedient.com/mailnews/norton_antivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.
 
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