cannot send or reply

[biged55]

I cannot send or reply in windows mail. everything was fine yesterday, today
i get this error message:Your server has unexpectedly terminated the
connection. Possible causes for this include server problems, network
problems, or a long period of inactivity. Subject '', Account:
'pop-server.twcny.rr.com', Server: 'smtp-server.twcny.rr.com', Protocol:
SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F
any ideas?

 

[Gary VanderMolen]

"Unexpected" termination is caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[biged55]

I was able to do a system restore and will now try to find the cause of the
problem.
I use trend micro antivirus

 

[Gary VanderMolen]

Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall of the antivirus.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[biged55]

I was able to fix the problem by removing service pack 1 kb936330