Cannot send or receive emails

  • Thread starter Thread starter GNG
  • Start date Start date
G

GNG

Hello - I am all of a sudden experiencing send/receive issues for all of the
email accounts I have set up in Windows Mail. The accounts have been set up
for a while and were working fine through yesterday morning, and then all of
a sudden I started receiving the following error message for each of them:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: '(e-mail address removed)', Server: 'imap.secureserver.net',
Protocol: IMAP, Server Response: '', Port: 143, Secure(SSL): No, Error
Number: 0x800CCC0F

I did not make any changes to the account settings that had previously been
working fine. I've tried disabling email scanning as suggested in some of the
other threads on this forum, but that didn't work. I am able to receive
messages through the web interface of my email provider, so the issue is
definitely with Windows Mail.

I'm using McAfee for AntiVirus, etc., Comcast is my ISP, and I'm using
wireless (which is connected to my own Comcast connection, so it's not going
through to another ISP). As with my account settings, none of this changed in
any way before I started experiencing this error message.

So I'm stumped. Any suggestions would be GREATLY appreciated :)

thanks in advance!
 
McAfee antivirus is among the top three troublemakers for Windows Mail.
Sometimes it takes a while before symptoms start showing up.
First of all, turn off email scanning in McAfee, although that is seldom sufficient.
Next, delete that email account (because it has been corrupted by McAfee),
restart Windows Mail, then recreate the account.

If the problem continues, the only way you can prove or disprove that
McAfee is the culprit is to uninstall it, followed by using their debris removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507
If you decide to replace McAfee, we can recommend a free antivirus
program which is more compatible with Windows Mail:

Instead of switching to a different antivirus, another option is to upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse effects
of overly intrusive antivirus products: http://download.live.com/wlmail

Even with WLM, you must disable email scanning in the antivirus,
for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
GNG said:
Hello - I am all of a sudden experiencing send/receive issues for all of
the
email accounts I have set up in Windows Mail. The accounts have been set
up
for a while and were working fine through yesterday morning, and then all
of
a sudden I started receiving the following error message for each of them:

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Account: '(e-mail address removed)', Server: 'imap.secureserver.net',
Protocol: IMAP, Server Response: '', Port: 143, Secure(SSL): No, Error
Number: 0x800CCC0F

I did not make any changes to the account settings that had previously
been
working fine. I've tried disabling email scanning as suggested in some of
the
other threads on this forum, but that didn't work. I am able to receive
messages through the web interface of my email provider, so the issue is
definitely with Windows Mail.

I'm using McAfee for AntiVirus, etc., Comcast is my ISP, and I'm using
wireless (which is connected to my own Comcast connection, so it's not
going
through to another ISP). As with my account settings, none of this changed
in
any way before I started experiencing this error message.

So I'm stumped. Any suggestions would be GREATLY appreciated :)

thanks in advance!
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