Cannot send or receive emails

  • Thread starter Thread starter Rincelex
  • Start date Start date
R

Rincelex

When I open up my windows mail it prompts me for a password to logon to my
ISP but I have tried every password and cannot seem to logon, all I get is
these error messages. I have been using this for nearly two years and no
problems, but suddenly this has happened. Can anyone help?

Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol:
POP3, Server Response: '-ERR popgate argument(s) missing.', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91


Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol:
POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit
http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error Number: 0x800CCC92
 
I don't understand your comment "I have tried every password."
There should be only one password that is correct, so no need to try others.
Like the second error message says, go to http://mail.yahoo.com and
login with your btinternet email address and password.
If that works, it proves you have the correct username and password.

However, if that same password still does not work in Windows Mail, a
likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
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