Cannot Send FAX

[Marvin Keefoveer]

I'm running Windows XP Pro SP1. I'm able to receive, view, print, etc.
FAX's just fine. When I try to send a FAX, status indicates that it is in
progress and eventually times out telling me that there was no answer - BUT,
I do not believe it even attempted to dial the modem to send the FAX. I've
checked the modem settings and they seem fine, and I have had no problem
with phone dialer or other software dialing the modem. Need to figure out
why FAX will not dial the modem to send.

 

[Russ Valentine [MVP-Outlook]]

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.

 

[Marvin Keefoveer]

Thanks for your response Russ,

My modem is a PCTEL 2304WT MDC, and it is listed on the Windows XP
Compatibility list as being "designed for Windows XP. Based on your
response it should be working. My computer is just over a month old, so
should have the latest drivers. Any other suggestions?

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]

I'm running Windows XP Pro SP1. I'm able to receive, view, print, etc.
FAX's just fine. When I try to send a FAX, status indicates that it is in
progress and eventually times out telling me that there was no answer - BUT,
I do not believe it even attempted to dial the modem to send the FAX. I've
checked the modem settings and they seem fine, and I have had no problem
with phone dialer or other software dialing the modem. Need to figure out
why FAX will not dial the modem to send.

 

[Russ Valentine [MVP-Outlook]]

You'll need to enable PSS and debug logging of the transmissions to track it
down. Is this an analog fax modem that supports class 1,2 faxing? Are you
comfortable editing the registry?
--
Russ Valentine
[MVP-Outlook]

Thanks for your response Russ,

My modem is a PCTEL 2304WT MDC, and it is listed on the Windows XP
Compatibility list as being "designed for Windows XP. Based on your
response it should be working. My computer is just over a month old, so
should have the latest drivers. Any other suggestions?

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]

I'm running Windows XP Pro SP1. I'm able to receive, view, print, etc.
FAX's just fine. When I try to send a FAX, status indicates that it

is

in answer -
BUT,

 

[Marvin Keefover]

Yes it is a FAX modem that supports class 1,2 faxing. I have edited the
registry in the past with appropriate instructions. Thanks for your help.

--
MKeefover

You'll need to enable PSS and debug logging of the transmissions to track it
down. Is this an analog fax modem that supports class 1,2 faxing? Are you
comfortable editing the registry?
--
Russ Valentine
[MVP-Outlook]

Thanks for your response Russ,

My modem is a PCTEL 2304WT MDC, and it is listed on the Windows XP
Compatibility list as being "designed for Windows XP. Based on your
response it should be working. My computer is just over a month old, so
should have the latest drivers. Any other suggestions?

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent

when
you

first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]
I'm running Windows XP Pro SP1. I'm able to receive, view, print, etc.
FAX's just fine. When I try to send a FAX, status indicates that it

is

in
progress and eventually times out telling me that there was no answer -
BUT,
I do not believe it even attempted to dial the modem to send the FAX.
I've
checked the modem settings and they seem fine, and I have had no problem
with phone dialer or other software dialing the modem. Need to

figure
out

why FAX will not dial the modem to send.

 

[Russ Valentine [MVP-Outlook]]

Cool. As long as your e-mail address is valid, I'll send you all the logging
instructions and we'll see what we can turn up. --
Russ Valentine
[MVP-Outlook]

Yes it is a FAX modem that supports class 1,2 faxing. I have edited the
registry in the past with appropriate instructions. Thanks for your help.

--
MKeefover

You'll need to enable PSS and debug logging of the transmissions to

track

it
down. Is this an analog fax modem that supports class 1,2 faxing? Are you
comfortable editing the registry?
--
Russ Valentine
[MVP-Outlook]

Thanks for your response Russ,

My modem is a PCTEL 2304WT MDC, and it is listed on the Windows XP
Compatibility list as being "designed for Windows XP. Based on your
response it should be working. My computer is just over a month old, so
should have the latest drivers. Any other suggestions?


Unfortunately, Windows XP Fax has proven to be incompatible with many
common
modems and drivers, particularly older ones, even if the manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility is not
apparent
during installation or the initial setup. It only becomes apparent when
you
first try to send or receive a fax. The Fax Service will dial or will
answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception
error."
There will be nothing in Event Viewer to give a clue as to where the
problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest
drivers.


--
Russ Valentine
[MVP-Outlook]
I'm running Windows XP Pro SP1. I'm able to receive, view, print, etc.
FAX's just fine. When I try to send a FAX, status indicates that

it
is

in
progress and eventually times out telling me that there was no answer -
BUT,
I do not believe it even attempted to dial the modem to send the FAX.
I've
checked the modem settings and they seem fine, and I have had no problem
with phone dialer or other software dialing the modem. Need to figure
out
why FAX will not dial the modem to send.

 

[Marvin Keefover]

Yes this is a valid and correct email address - thanks

--
MKeefover

Cool. As long as your e-mail address is valid, I'll send you all the logging
instructions and we'll see what we can turn up. --
Russ Valentine
[MVP-Outlook]

Yes it is a FAX modem that supports class 1,2 faxing. I have edited the
registry in the past with appropriate instructions. Thanks for your help.

--
MKeefover

You'll need to enable PSS and debug logging of the transmissions to

track

it
down. Is this an analog fax modem that supports class 1,2 faxing? Are you
comfortable editing the registry?
--
Russ Valentine
[MVP-Outlook]
Thanks for your response Russ,

My modem is a PCTEL 2304WT MDC, and it is listed on the Windows XP
Compatibility list as being "designed for Windows XP. Based on your
response it should be working. My computer is just over a month

old,

so

should have the latest drivers. Any other suggestions?


Unfortunately, Windows XP Fax has proven to be incompatible with many
common
modems and drivers, particularly older ones, even if the manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility is not
apparent
during installation or the initial setup. It only becomes apparent when
you
first try to send or receive a fax. The Fax Service will dial or will
answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception
error."
There will be nothing in Event Viewer to give a clue as to where the
problem
might lie.

These errors have been nearly impossible to track down. To do so
requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is
listed
on the Windows XP Hardware Compatibility List and using the latest
drivers.


--
Russ Valentine
[MVP-Outlook]
I'm running Windows XP Pro SP1. I'm able to receive, view, print,
etc.
FAX's just fine. When I try to send a FAX, status indicates

that

it