Cannot Send Email using Outlook Office, but can with Outlook Expre

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Guest

I see in the boards I am not the only one with this problem, I would like to
give you an Error code or a copy of the message only there isn't any.

you push the send/recieve button and it does it's thing, only it will not
send any outgoing messages, they are still in my Outbox, and the messages I
send to my other accounts arn't being recieved, however I have two Email
accounts set up here, 1 works and the other does not. However on Outlook
Express, they both work, and I have the settings to match.

I have tried to change the settings, the SMPT allows connection at both
ports 25 and 26, No matter what I do it won't work, I know it's not the ISP
since it works on my Desktop using Outlook Express.

Anyone got any Ideas I havn't tried yet?
 
Do you get any error messages when trying to send in Outlook? This might
help in solving your issue. Also, which version of Outlook are you using?
 
Marc said:
I have two Email accounts set up here, 1 works and the other does
not. However on Outlook Express, they both work, and I have the
settings to match.

Have you tried removing the accounts in Outlook and importing them from
Outlook Express?
 
No I get no error message, the Detail window complets as if nothing is wrong,
and the version I am using is Outlook Office 2002, Version 10.6515.6735 SP3
 
I tried that, howerver I always get No Internet Import file found, however I
know there is a iaf file cuzz I made one. And thats trying to use the Import
Function.
 
Marc said:
I tried that, howerver I always get No Internet Import file found,
however I know there is a iaf file cuzz I made one. And thats trying
to use the Import Function.

Importing Outlook Express accounts within Outlook doesn't use an iaf file.
It queries OE directly.
 
Yes, One works mail.telus.net however mail.mhpc.ca Does not work, I tried
having mhpc.ca as it's only email account, but still no luck.
 
If you remove the account that works (the telus.net account) then try to
send mail, what happens? Sorry for the long road we're going down but I'm
trying to get a handle on your issue.
 
julie said:
I am also unable to send outgoing mail from Outlook like Marc and am
following this thread-please continue to post any suggestions you may
have. Unfortunately, I am determined not to migrate! The only
difference I've read from Marc is that I'm using version 2003 SP1 and
I only get this error number 0x80042109 not the other one.

The main things to check are that you're not using an antivirus scanner to
scan outoging mail, that your account settings, including SSL and SPA, are
correct and that you're properly authenticating to your outgoing server.
 
julie said:
Thanks Brian-still not working, the settings are correct and Comcast
said it was not an issue with their server but the test error says the
server was found but there was no response and that Outlook could not
connect to the outgoing mail server (SMTP). The SSL is correct but I
am not sure what the SPA is but I do not have and am told I don't need
authenication protocals set up if it is that. Any further suggestions
welcome.

Comcast certainly requires authentication to the outgoing server. Is the
"My outgoing server (SMTP) requires authentication" box on the Outgoing
Server tab of your account properties pages checked? The SPA setting should
be on the "Internet E-mail settings" page of your account.

Can you telnet to the SMTP server? Open a command prompt window and enter

telnet smtp.comcast.net 25

or whatever SMTP server Comcast wants you to use. You should see something
like this:

telnet smtp.comcast.net 25
Trying... Connected to SMTP.COMCAST.NET.

220 comcast.net - Maillennium ESMTP/MULTIBOX sccrmhc13 #3
quit

"quit" is what you type to end the connection. It could also be that
Comcast doesn't use port 25 for the SMTP mail server, but they should have
told you that. Also, have you looked at these pages:
http://www.comcast.com/Support/Corp1/FAQ/FaqDetail_2360.html
 
julie said:
Back to your advice-I did the telnet (if that is Run>enter in address
you gave) and it said "connecting to ..." and then the box would just
disappear without prompting to quit or giving any other messages.

That's not what I said. I said to open a command prompt window in which to
enter the telnet command. Click Start>All Programs>Accessories>Command
Prompt or Start>Run and enter "cmd" in the Open field.
And yes-however you know that-the number 25 is supposed to be entered in
the outgoing server option so I take it that is right?

That's the standard port on which SMTP servers listen for connections. Some
ISPs configure their SMTP servers to listen on alternate ports, but it's
rare and they usually document the change on their web pages.
I just found a post on this on a website vnu network
that said to check the Event Log for errors and I found the following
message, I'm not very technical so if you know what to do for this let
me know. It might take me a while as I've tried multiple browsers but
am unable to pull up the microsoft website links I'm finding about
this. Here is the event log error:
The MOF file created for the Outlook service could not be loaded. The
error code returned by the MOF Compiler is contained in the Record
Data. Before the performance counters of this service can be collected
by WMI the MOF file will need to be loaded manually. Contact the
vendor of this service for additional information.

I don't recognize that error. Sorry.
 
julie said:
got it-I opened the command prompt as specified and get the error
"Could not open connection to the host on port 25, Connect
failed"...does this tell you something?

It tells me that if you specified your SMTP server name correctly, then
either the networking on your PC is improperly configured (in which case
you'd probably not be able to receive mail, either, or connect to the
Internet) or your ISP server has a problem.
 
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