Cannot send email but can receive.

[Brian Doehrman]

Like previous questions, I cannot send email using Windows Mail. I am trying
to use the version that came with my laptop and void using webmail. Please
help.

 

[DL]

And any err msg would be?

 

[Bruce Hagen]

Like what previous questions? What happens when you try to send? Any error
message?

Please post the error message in its entirety. You can left click on it to
highlight and then right click to copy and then paste it into this thread.

 

[Brian Doehrman]

This is what happens when I try to send. However, I can receieve just fine.

The connection to the server has failed. Subject '', Account: 'Brian's
RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Like what previous questions? What happens when you try to send? Any error
message?

Please post the error message in its entirety. You can left click on it to
highlight and then right click to copy and then paste it into this thread.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

Like previous questions, I cannot send email using Windows Mail. I am
trying
to use the version that came with my laptop and void using webmail.
Please
help.

.

 

[Bruce Hagen]

Has this ever worked? (i.e. are you sure the server settings are correct)?
If it has worked and the settings are correct, turn off e-mail scanning.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for loss of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

This is what happens when I try to send. However, I can receieve just
fine.

The connection to the server has failed. Subject '', Account: 'Brian's
RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP,
Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Like what previous questions? What happens when you try to send? Any
error
message?

Please post the error message in its entirety. You can left click on it
to
highlight and then right click to copy and then paste it into this
thread.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

Like previous questions, I cannot send email using Windows Mail. I am
trying
to use the version that came with my laptop and void using webmail.
Please
help.

.

 

[Dave]

Your computer has to be connected to Roadrunner's network in order to send
using their server.
Is it?


--
Windows 7 Ultimate
http://get.live.com/wlmail/overview
http://download.live.com/wlmail

This is what happens when I try to send. However, I can receieve just
fine.

The connection to the server has failed. Subject '', Account: 'Brian's
RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port:
25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Like what previous questions? What happens when you try to send? Any
error
message?

Please post the error message in its entirety. You can left click on it
to
highlight and then right click to copy and then paste it into this
thread.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

Like previous questions, I cannot send email using Windows Mail. I am
trying
to use the version that came with my laptop and void using webmail.
Please
help.

.

 

[Gary VanderMolen \(MVP\)]

Are you sending from home or away from home when that error
happens?

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

This is what happens when I try to send. However, I can receieve just fine.

The connection to the server has failed. Subject '', Account: 'Brian's
RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Like what previous questions? What happens when you try to send? Any error
message?

Please post the error message in its entirety. You can left click on it to
highlight and then right click to copy and then paste it into this thread.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

Like previous questions, I cannot send email using Windows Mail. I am
trying
to use the version that came with my laptop and void using webmail.
Please
help.

.

 

[Brian Doehrman]

Not sure, I thought I was since I am receiving. How do I check for sure?

Your computer has to be connected to Roadrunner's network in order to send
using their server.
Is it?


--
Windows 7 Ultimate
http://get.live.com/wlmail/overview
http://download.live.com/wlmail

This is what happens when I try to send. However, I can receieve just
fine.

The connection to the server has failed. Subject '', Account: 'Brian's
RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port:
25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Like what previous questions? What happens when you try to send? Any
error
message?

Please post the error message in its entirety. You can left click on it
to
highlight and then right click to copy and then paste it into this
thread.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


message Like previous questions, I cannot send email using Windows Mail. I am
trying
to use the version that came with my laptop and void using webmail.
Please
help.

.

.

 

[Brian Doehrman]

I am at home on my personal laptop.

Are you sending from home or away from home when that error
happens?

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

This is what happens when I try to send. However, I can receieve just fine.

The connection to the server has failed. Subject '', Account: 'Brian's
RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Like what previous questions? What happens when you try to send? Any error
message?

Please post the error message in its entirety. You can left click on it to
highlight and then right click to copy and then paste it into this thread.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


message Like previous questions, I cannot send email using Windows Mail. I am
trying
to use the version that came with my laptop and void using webmail.
Please
help.

.

.

 

[Peter Foldes]

See what Bruce posted concerning your email scanning with your AV

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I am at home on my personal laptop.

Are you sending from home or away from home when that error
happens?

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

This is what happens when I try to send. However, I can receieve just fine.

The connection to the server has failed. Subject '', Account: 'Brian's
RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

:

Like what previous questions? What happens when you try to send? Any error
message?

Please post the error message in its entirety. You can left click on it to
highlight and then right click to copy and then paste it into this thread.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


message Like previous questions, I cannot send email using Windows Mail. I am
trying
to use the version that came with my laptop and void using webmail.
Please
help.

.

.

 

[Gary VanderMolen \(MVP\)]

If you are at home, you are probably connecting to the Internet via
Roadrunner. In that case, the most likely cause of your problem is
your antivirus. Which antivirus are you running? Some of them cause
problems with Windows Mail over time.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

I am at home on my personal laptop.

Are you sending from home or away from home when that error
happens?

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

This is what happens when I try to send. However, I can receieve just fine.

The connection to the server has failed. Subject '', Account: 'Brian's
RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

:

Like what previous questions? What happens when you try to send? Any error
message?

Please post the error message in its entirety. You can left click on it to
highlight and then right click to copy and then paste it into this thread.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


message Like previous questions, I cannot send email using Windows Mail. I am
trying
to use the version that came with my laptop and void using webmail.
Please
help.

.

.

 

[Brian Doehrman]

Is there a support number I can call for assistance?

 

[Brian Doehrman]

Gary, I am using Norton 360 for my Toshiba Satellite Laptop.

If you are at home, you are probably connecting to the Internet via
Roadrunner. In that case, the most likely cause of your problem is
your antivirus. Which antivirus are you running? Some of them cause
problems with Windows Mail over time.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

I am at home on my personal laptop.

Are you sending from home or away from home when that error
happens?

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


This is what happens when I try to send. However, I can receieve just fine.

The connection to the server has failed. Subject '', Account: 'Brian's
RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

:

Like what previous questions? What happens when you try to send? Any error
message?

Please post the error message in its entirety. You can left click on it to
highlight and then right click to copy and then paste it into this thread.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


message Like previous questions, I cannot send email using Windows Mail. I am
trying
to use the version that came with my laptop and void using webmail.
Please
help.

.

.

.

 

[Bruce Hagen]

Have you tried RoadRunner tech support? (Free, I would assume).

Microsoft Support:
http://support.microsoft.com/default.aspx

($59.00 per incident, last I heard).

Did you try disabling e-mail scanning? I see from another post minutes ago
you mention you have Norton 360. Did you remove it and reinstall without
e-mail scanning?

FYI: Users have had problems with Norton in Outlook Express, WinMail and
Windows Live Mail. I would strongly suggest you get rid of it completely
via Add/Remove Programs and then run this tool.

Download and run the Norton Removal Tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Then get a good, free AV that works well with Windows e-mail clients, such
as Avast, AVG, or Microsoft Security Essentials.

AVG Anti-Virus Free Edition
http://free.grisoft.com/ww.download?prd=afe

Do a custom installation and opt out of e-mail scanning.

Avast:
http://www.avast.com/eng/download-avast-home.html

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Microsoft Security Essentials:
http://www.microsoft.com/security_essentials/default.aspx

(No e-mail scanning to worry about)
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

 

[Gary VanderMolen \(MVP\)]

Norton security products are among the top three troublemakers for
Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Disabling the Norton program is often insufficient. If so, do a trial uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

Gary, I am using Norton 360 for my Toshiba Satellite Laptop.

If you are at home, you are probably connecting to the Internet via
Roadrunner. In that case, the most likely cause of your problem is
your antivirus. Which antivirus are you running? Some of them cause
problems with Windows Mail over time.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

I am at home on my personal laptop.

:

Are you sending from home or away from home when that error
happens?

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


This is what happens when I try to send. However, I can receieve just fine.

The connection to the server has failed. Subject '', Account: 'Brian's
RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

:

Like what previous questions? What happens when you try to send? Any error
message?

Please post the error message in its entirety. You can left click on it to
highlight and then right click to copy and then paste it into this thread.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


message Like previous questions, I cannot send email using Windows Mail. I am
trying
to use the version that came with my laptop and void using webmail.
Please
help.

.

.

.

 

[Bruce Hagen]

BTDT twice, but the OP does not care to respond to my suggestions.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


Norton security products are among the top three troublemakers for
Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained
here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Disabling the Norton program is often insufficient. If so, do a trial
uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly
intrusive antivirus products: http://download.live.com/wlmail

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

Gary, I am using Norton 360 for my Toshiba Satellite Laptop.

If you are at home, you are probably connecting to the Internet via
Roadrunner. In that case, the most likely cause of your problem is
your antivirus. Which antivirus are you running? Some of them cause
problems with Windows Mail over time.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

I am at home on my personal laptop.

:

Are you sending from home or away from home when that error
happens?

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


message This is what happens when I try to send. However, I can receieve
just fine.

The connection to the server has failed. Subject '', Account:
'Brian's
RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol:
SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

:

Like what previous questions? What happens when you try to send?
Any error
message?

Please post the error message in its entirety. You can left click
on it to
highlight and then right click to copy and then paste it into
this thread.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


in
message
Like previous questions, I cannot send email using Windows
Mail. I am
trying
to use the version that came with my laptop and void using
webmail.
Please
help.

.

.

.