cannot send an email with a photo attached to it

  • Thread starter Thread starter angelajane
  • Start date Start date
A

angelajane

Using Windows Mail I've always been able to email photos, and also
compressed folders. This morning I have been unable to send emails with
pictures attached to them. They remain in the outbox and block other
outgoing mail. I can send an email with no attachment.

I don't know if loading Apple Quicktime has caused my mailing problem.This
morning I also downloaded Apple Quicktime. I needed this program in order to
view movies taken with a Panasonic Lumix camera. The digital JPGs that I
upload to computer can be viewed with Windows Photo Gallery, but the movies
can't.

Help. I want to look at the movies I have taken with my camera, and share
them.
I want to share my photos as well, via email.

thanks
 
How large is the attachment? Which antivirus are you using?

Do you get an error message when you try to send? If so,
right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.
 
I have been trying -unsuccessfully - to send emails with just one
attachment - these are between 3 and 3.5 Mb.

The last email I tried had 5 zipped attachments, totalling 13.87 Mb.
the error message said
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'some pics ', Account: 'mail.bigpond.com (1)', Server:
'mail.bigpond.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
10053, Error Number: 0x800CCC0F

At 5.48 pm, I did manage to email a pictureb (not zipped), from Pictures,
with Windows, using the right click "send to". This was 148 Kb. However, I
now cannot send from this source.

I'm using Norton Antivirus . I see that today, 13 times it has" blocked
unauthorised access (Open Process Token)" -from Program files\google\google
updater/google updater.exec.


How large is the attachment? Which antivirus are you using?

Do you get an error message when you try to send? If so,
right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.
 
Hi Gary,

I thought I had better update you - I have looked at some of your other
recent replies re anti-virus and hopefully have worked through to a
solution.

Thank you for your time and your help.

I had previously set the Norton antivirus NOT to scan outgoing emails, and
had not thought to re-check this. Damn!. It had some how set itself up to
scan outgoing emails, again. Was that when I installed the Apple program,
which meant Norton somehow had to reconfigure itself?

anyway, I have now been able to easily email the pictures I wanted to send.
Hoping this is the end of my problem!
 
Thanks for reporting back. Antivirus email scanning is often
the reason why large attachments fail to send.
 
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