Cannot select drive for install

  • Thread starter Thread starter Hazen Woods
  • Start date Start date
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Hazen Woods

I posted this to the alt.os.windows2000 group, but probably belongs
here.

On a Win2K system (SP2) I am trying to install an application from a CD
(NSCS - a database for managing photography business) on the D: drive.
The default, of course is C: but offers option to Browse for another
drive. Unfortunately the only choice is C: although there are several
other drives which the OS can see, including D:. Both C: and D: are
NTFS.

I can manually change C: to D: in the window and the App will install to
D:drive. The app also allows one to chose path to where the photos are
stored. Unfortunately the only options are C: if I go ahead and install
in the default C: drive or D: if I manually change to install on the D:
drive. I have not had that problem with any other app. installation.
All others allow choice over all seen drives.

The reason for this post is that the author of that application says the
problem is with me or with Win2K. I don't think so, but don't know how
to argue the point.

Can anyone help me (1) figure out how to solve the problem or (2)
convince the author that it's the software not the OS?

TIA


- -

Hazen Woods
eCS and Win2000 Pro
To reply: Delete "NoSpam" from address
 
If the drives show up in Windows Explorer, but don't show up in the
installers drive window, then I would be inclined to agree that it is a
problem with the application.
 
If the drives show up in Windows Explorer, but don't show up in the
installers drive window, then I would be inclined to agree that it is a
problem with the application.
Click to expand...

Thanks, Dave for your response. Sorry I wasn't more specific in my
original post. Yes, the drives show up in Windows Explorer.

Any obvious solutions to suggest to the author, who is more likely an
expert in photography rather than in programming?


- -

Hazen Woods
eCS and Win2000 Pro
To reply: Delete "NoSpam" from address
 
Hazen - this problem is almost certainly not with W2k if your W2k is
operating normally; it's either with the app or with your install of it.
If the app will in fact place itself on D: and functions correctly
there, perhaps you can somehow instruct it to find photos on the drive
where you want the database, and convince the app to locate the database
on that drive as well. Personally, if after I was satisfied that a
developer understood exactly what I was reporting as a problem in a case
like this, the developer insisted that the app wasn't responsible, I'd
think twice about doing business with him/her. Some developers assume
that what works on one flavor of Windows will work on all, and that's
not always the case. This includes automated installer software, as well
as application software itself. Ask the author whether the CD you have
has been tested on a multipartition W2k system. The author may have
neglected to do so, and if there's a problem that the author then fixes,
the author should be grateful.

(And to avoid unpleasantness make sure that you didn't miss some setting
in the app's install process...:-)
 
Hazen - this problem is almost certainly not with W2k if your W2k is
operating normally; it's either with the app or with your install of it.
If the app will in fact place itself on D: and functions correctly
there, perhaps you can somehow instruct it to find photos on the drive
where you want the database, and convince the app to locate the database
on that drive as well. Personally, if after I was satisfied that a
developer understood exactly what I was reporting as a problem in a case
like this, the developer insisted that the app wasn't responsible, I'd
think twice about doing business with him/her. Some developers assume
that what works on one flavor of Windows will work on all, and that's
not always the case. This includes automated installer software, as well
as application software itself. Ask the author whether the CD you have
has been tested on a multipartition W2k system. The author may have
neglected to do so, and if there's a problem that the author then fixes,
the author should be grateful.

(And to avoid unpleasantness make sure that you didn't miss some setting
in the app's install process...:-)
Click to expand...

Thanks, Dan. I think I have gone over all of this with the author who
insists there are 2500 copies in use, that he has 2 different machines
with W2K both running correctly. He is assuming that some of the 2500
installed as I want to, and while it makes some sense it is still just
an assumption. I can in fact make it install on the D: drive, however,
but it cannot see any other drives than the one it installs on. Let me
explain this way. Once installed the app opens a window to log in
photos. That window contains an option to select a path to the image
files. However, it is locked so that there is no way to select a path
starting from a different partition. And, yes, I can probably move all
photos to the D: drive I don't want to and I paid $190 for the software
and for that it should work correctly.
While I have attempted this several times, I will try again to avoid the
embarrassment you mention (which on other occasions I have experienced)
<grin>

Thanks again for the suggestions.

- -

Hazen Woods
eCS and Win2000 Pro
To reply: Delete "NoSpam" from address
 
Hazen - There may be another possibility, which I can't help you with:
the many W2k administrative settings that control which users (and maybe
which apps) have rights of various kinds over various hardware and
software and file structure components. If you're running as
Administrator with full system rights tho, these shouldn't be a factor.
Sorry can't be at all specific; I've never used such settings, don't
even know the nomenclature very well.

I've never encountered a problem like yours. Good luck - :-)
 
As an update, I received a second CD from the author. He assures me
that this CD properly installed on 2 different machines running Win2K
Pro. This CD also failed to show alternative drives for install.
Before I go any further I will try to find another machine with Win2K
Pro with at least two NTFS drives and see what happens.

In the meantime if anyone has any more ideas of how the problem could be
in my machine, please let me know.

Hazen

I posted this to the alt.os.windows2000 group, but probably belongs
here.

On a Win2K system (SP2) I am trying to install an application from a CD
(NSCS - a database for managing photography business) on the D: drive.
The default, of course is C: but offers option to Browse for another
drive. Unfortunately the only choice is C: although there are several
other drives which the OS can see, including D:. Both C: and D: are
NTFS.

I can manually change C: to D: in the window and the App will install to
D:drive. The app also allows one to chose path to where the photos are
stored. Unfortunately the only options are C: if I go ahead and install
in the default C: drive or D: if I manually change to install on the D:
drive. I have not had that problem with any other app. installation.
All others allow choice over all seen drives.

The reason for this post is that the author of that application says the
problem is with me or with Win2K. I don't think so, but don't know how
to argue the point.

Can anyone help me (1) figure out how to solve the problem or (2)
convince the author that it's the software not the OS?

TIA


- -

Hazen Woods
eCS and Win2000 Pro
To reply: Delete "NoSpam" from address
Click to expand...

- -

Hazen Woods
eCS and Win2000 Pro
To reply: Delete "NoSpam" from address
 
Hazen - if I recall correctly, your central problem was that the app &
database couldn't be put anywhere but C:. You don't say the author
tried putting them elsewhere and said it worked OK; did the author say
that, explicitly?

I've been in situations where someone apparently (but not really)
understood the problem and, when the person finally grasped the point,
gotten the reaction "But nobody but a fool would want to do THAT!"
 
Dan,

I am still uncertain whether or not he really understands the problem.
And, yes, I can imagine the retort you suggest. I am still trying to
find someone with 2 partitions, both NTFS that is willing to attempt to
install.
Sorry for the delay in responding, but for some reason missed your
reply.



Hazen - if I recall correctly, your central problem was that the app &
database couldn't be put anywhere but C:. You don't say the author
tried putting them elsewhere and said it worked OK; did the author say
that, explicitly?

I've been in situations where someone apparently (but not really)
understood the problem and, when the person finally grasped the point,
gotten the reaction "But nobody but a fool would want to do THAT!"
Click to expand...

- -

Hazen Woods
eCS and Win2000 Pro
To reply: Delete "NoSpam" from address
 
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