Cannot see contacts

[Guest]

Hello,

I have a problem with someone's contacts. When they create a new email and
click on 'to' they cannot see their contacts in the dropdown. I have gone
into the contact properties and have ticked the address book option but when
they select it no contacts appear in the list below. If they click find
however then they can search for them without a problem.

This is on an exchange system and I have already tried rebuilding the
outlook profile without success.

This seems strange can any one help?

Many thanks,

Luke

 

[BillR [MVP]]

Remove then re-add the Outlook Address Book. How to get to it depends on
your outlook version which you haven't posted. I'm sure you'll find it. Also
look at how things are set up in Tools | Options in the Address Book.

 

[Oliver Vukovics]

Hi Luke,

in addition to BillR´s posting:

In Outlook 2007 you can not delete the Outlook Addressbook.

If you use Outlook 2007 you must create a new profil if you want to delete
the "old" settings.

How to create a new e-mail profile in Outlook 2007?
http://support.microsoft.com/?kbid=829918

 

[Guest]

Thanks both for your help on this.

I noticed that I had not updated Office with SP3. Once this was applied the
problem was fixed!

Many thanks,

Luke